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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 2567 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed highly for its cleaning performance, large capacity, ease of use, and quiet operation. Many appreciate its compact size and consider it a good value for the price. However, some customers note the lack of an agitator and report occasional balance issues. A small number have also experienced reliability problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,567 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the set and meets all my expectations. Delivery by Geek Squad was fast and they were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer/Dryer Set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I just purchased this washer and dryer set. Looks great in our home and I just completed our first wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer it is above and beyond what I expected, once again samsung delivers quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The customer service was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made big decision to purchase washer and dryer. Got the time and the answers to the questions I need help with. The team was patient and very helpful to me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Big time pain fussing with the water level

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is trash, believe that bad reviews, I didn't.... couldn't pass up the price when on black Friday sale....Barely used any soap in that thing (basically 1 tsp), clothes either had to be rinsed multiple times, or would come out with soap residue still in them. The impeller is garbage, if you can even get the water to fill up past the clothes, youbwill notice the clothes barely move around, how do they even get clean? Having to do an extra rinse makes the wash almost 2 hrs long. That's whack! And seems to me these have shotty sensors to detect how much weight in them, even after calibration the machine wouldn't put water even halfway over the clothes. But if you stop the cycle cause ur like "hey there's not a lot of water in here" then restart it surprisingly it will fill to the top. I literally washed everything I own trying to find a happy medium with this thing to get it to fill properly. But it just turns into a run around of making sure the thing filled up right, stopping it restarting it. Just too much dang hassle to wash a load. Normal setting cant be adjusted at all with deep fill or anything like that. Things a sham stay away! The dryer tho... that's good stuff, sad that things going back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your Samsung Washer. I have some information to provide you to ensure you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I decided to get this washer. It’s amazing and very fast. I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning on how to use this. Its so cute and easy to use!!! Love love love!!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Samsung needs to leave home appliances alone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. In less than a year after I bought this washer, it stopped working thankfully I bought warranty. Samsung need to leave home department alone and stick to phones and tv what they’re good at. Even after it’s repaired I am still having issues with this washer. It codes all the time I am so over this washer. I can never planned to do laundry and finish because it’s always something with this machine. What’s the sense in having a washer in your home but you still gotta go to the laundromat. Total waste of my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Washer does clean well and not adding enough water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after two washes I'm not going to rate this very high and will probably send it back. It replaced a 15 year old Fisher&Pakel that only needed a $100. drain pump. If only I had kept it! This washer just does even get the cloths wet so how can the ones on the top get washed? And the agitation doesn't move those clothes to the bottom to wet them. Washer filling, especially in the deep fill mode which for some reason is not available in the normal mode, is extremely noisy and can be heard on the 2nd story of my house unlike the old washer. The old FP also had automatic water level but the clothes moved and it also had a direct drive motor and 1000 rpm spin cycle. Now I'm stuck with a washer I have to send back because of a design flaw (my opinion based on results). It's been calibrated, water pressure good and flow good, just doesn't add enough water to wash and the agitation doesn't make up for that fact. Very disappointed and Samsung was not able to help with this. Oh and deep fill uses way TOO much water, lol. You can't win with this washer!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. I see you are having concerns with your unit and how much water is used. See link below for more information that will help resolve this issue:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Poor workmanship for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer in January and had to return it 3 times before receiving one that was okay. It’s a beautiful washer and so far it works well. However, the tip corners were not properly aligned, so it looked damaged and cheap. My husband and I had to miss work on 4 occasions to receive the washer. All in all, it’s been a difficult experience. Be careful before buying this washer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer shakes the entire house during the spin cycle. Probably the worst washer we have ever purchased and now it looks like I’ve wasted money, because Best Buy said it’s not returnable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are experiencing issues with your Samsung Washer shaking and I would like to offer some help. I have some helpful information that I would like to provide to ensure you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143021785. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    I am so unhappy with this washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse washer that I have ever had, cloths come out dirty and half dry, well there is not getting enough water, I am very disappointed. And washer came with small damage in the front, I ll attach pictures for that.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Anna! I have a couple things to help with this. First, this link (https://bit.ly/2SC05fa) can walk you through how to get the best possible clean from the washer. I also have this link (https://bit.ly/2GK4bz0) that has what steps to take if your washer is not getting enough water. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Horrible moldy mess.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this washer. After having it for LESS than 3 years we started to notice mold in our clothing. It actually has stained and ruined multiple pieces of clothing and sheets. Upon further inspection and removal of the agitator what we found was a horror story. Mold, mildew, rust… you name it. Samsung did not make it right, stay away from this company at all costs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your review of your overall experience with the performance of your Samsung washer, DiannaD. We're here to help.

      Here is a link to the troubleshooting steps to try when your Samsung washing machine has a mildew smell or visible mold.
      https://www.samsung.com/us/support/troubleshooting/TSG01110749/

      The below link is a guide to troubleshooting your washer when laundry is stained or damaged after using it.
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      I've also included a video link to guide you in maintaining your Samsung washer for reference.
      https://www.youtube.com/watch?v=r0eKb8KIfZo

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145050812) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    STOP! Don’t buy it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a 1.5 yrs old it started to get code Ub for unbalanced. Everyload no matter large or small. Labor and parts cost more than a new machine. Rusting on the front top corner. Our last machine Whirlpool lasted 12 yrs. I miss that machine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A washing machine plays an essential role in our home to clean our clothes and save valuable time. Let us help you with your Samsung appliance, Vince.

      Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues.

      Samsung washing machine information and error codes:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Cycles, settings, and features on your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS00061937/

      The best laundry load size for your Samsung washing machine and dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Ub error, see page 56. Level the washer, see pages 22 and 23.
      https://downloadcenter.samsung.com/content/UM/202301/20230103171426340/WA50R5400A_UM_DC68-04037E-03_EN_MES_R.pdf

      To replace your washer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code.

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145383715) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 1 out of 5 stars

    Worse washer ever.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse piece of crab I have ever bought. This washer is so loud and I have to wash my clothes 2 to 3 times. I hate this piece of mess. Hardly any water goes in it. The washer is so loud I have to go into the other room. And I bought a warranty. Only 1 ur old. Been doing it since I go it but COVID was going on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Notablessings, I understand how frustrating it can be when your new Samsung Washer is not working properly. I would like to help you get the best performance out of your unit, please see links below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/
      If you have any persisting concerns, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143897678. We would like to thank you for being a part of our Samsung community. ^Brad Samsung

  • Rated 1 out of 5 stars

    Cost too much

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it less than 60 days and already malfunction nonrefundable. Purchase date 4/19 didn’t receive to 4/28. $900 washing machine and I’m looking crazy right now. With a newborn baby.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Sjohnson, I realize that you have some concerns with your Samsung Washer not working and know how that must make you feel during this time. I would like to offer some assistance to have your unit operating properly. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550270. We thank you for choosing Samsung in your family's home. ^Brad Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Happy with the washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing a 10 yr old Samsung front loader that we had no problems with until recent. We looked at replacement Samsungs and funny how 2 different people approached us and warned " Don't buy a Samsung!" They said they had nothing but trouble with the washers when they bought a few years back. I politely told them I was replacing a 10 yr old Samsung that had never broken until just now but I also thanked them. The salesmen were witness to this exchange and explained that Samsung did have issues between around 2011-2016 and had recalls on machines. We decided on a top loader this time because we could not use our old pedestal on a new machine and a new pedestal would add about $300 to the price. Also we were tired of the rubber gasket mildew problem common on front loaders even though we did our best to prevent it. We like the large capacity of this machine and it is fairly quite. It does a great job cleaning and fits better in our cramped laundry room. Only con we can see is washing cycles take longer because spin is not as fast as front loaders so they spin longer to remove water. We also applied for the $50 energy rebate to our electric company that Best Buy told us about and got a check in a matter of a few week. Good machine and Best Buy price matched. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a top of the line Maytag Brescia with this machine. The Maytag always gave my grief. The computer broke, the latch broke three times and I never washed that well. It was temperamental and would stop working all together if it didn’t like how you loaded the clothes. The Samsung is a Godsend. It doesn’t care how you load the clothes, it gets everything clean even on normal wash. The bin is large enough for my king sized Ugg comforter. It isn’t perfectly quiet but it is far better than the Maytag. The price point is fantastic for what you get. I paid 650, which is less than the costs of fixing the Maytag for the few years it ran. I love the machine. I am only five feet tall so I basically have to dive into the tub to get all the clothes out. Don’t be deterred by this, it’s a great machine. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Lovely huge capacity washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer inside and out. Love the huge drum, no agitator and glass top. My family said it’s a “pretty piece of furniture”. Performance is great and I like that you can see inside during wash. The spout inside offers a nice way to add water or use to add to an article to spot clean etc. At first I was upset when I set the cycles and it showed washer would take 1.5 hr+ for different combinations however when you see how many articles it can hold compared to an average machine, the time makes sense. Actually my laundry seems to go faster and painless. Super satisfied and once you use several times by following the manual for assistance, it all comes easy. Note: Being that I am 5’3” I had to buy a step stool for myself to get the small items like socks etc. from the bottom of the barrel. Just an FYI if you are short like me.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    FANTASTIC LIFE IMPROVEMENT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, quiet, and fits perfect in a small space. The drum is large accommodating big items and an abundance of clothes. While the drum is large, the washer is gentle on clothes. Overall I love this product as the quietness is so refreshing. This auto-load balancer incorporated with this washer is a fantastic feature to balance the load for better washing and avoids stopping mid-wash to manually re-balance. The Quick Wash feature is wonderful for clothes worn only inside and just needing a clean refresh.

    I would recommend this to a friend
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