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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 429 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 429 reviews
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Fantastic sound in Dolby ATMOS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound system really produces fantastic sound using a Dolby ATMOS ultra 4K player. It took a while to get it set up correctly with our non-Samsung TV, but once we got it dialed in it is amazing. The sub-woofer really produces a loud, low, room vibrating bass for the exciting movie passages. We got ours on a package with the Samsung Ultra 4K player that helped with the sticker shock!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Rear speakers

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, and great sound. All wireless speakers sound great with atmos

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Made it easier to hear but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was very easy to hook up and made the come thru much better. I sometimes have a hard time hearing and understanding the TV but this took care of that problem. I wish the surround sound function worked better. I have only heard the sound from them the speakers behind the couch a couple of times. I do like the rich full sound that comes out of the sound bar itself.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Popscoban,

      Thank you for purchasing the Samsung HW-K950 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.

      A possible cause is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-Atmos content.

      Here are a few things you can try to improve the rear speaker performance:
      1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
      2) Check that Surround Mode is set to ON.
      3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
      4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
      5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.

      For further assistance, please contact Samsung Customer Support and a representative will gladly help you.

      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is a sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One thing I got it let everyone know is I had no intention in buying this at first. I didn't think I was going to buy a sound bar I walked into Best Buy and I told the guy am looking for set up that will get your bucks worth. He ending up showing me this set up. It turned out, that I like the way it sounded compared to listening to the other few. Set it up and now I'm loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Works great with my samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i wanted sounds great easy hook up works with my new tv remote

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 4 out of 5 stars

    Excellent midrange soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the sound that's produced. Atoms is an experience you have to see and feel. You won't be disappointed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a little disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am a little disappointed with this purchase. i was looking for a powerful surround system. all of my other samsung purchases have exceeded my expectations. i thought with the price of this unit the entire system would be more powerful. i was told to experience thw full benefits i would need to purchase a 4k video player, which i did ps4pro and a 4k dvd played and still not much better than surround sound systems i have purchased in the pass for a fraction of the price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has great products and this soundbar was no accept ion. Just is a little small for the TV room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    had alittle trouble at first it was hoked up wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they came and fixed it and let me know ta hat if I went through a Blu-ray player it would sound like the way I heard it at best buy on the floor model so I did get one and its amazing in sound for all my marvel movies I'm beyond exstactic empressed with the sound I just got done watching showman blew me away my livingroom shook!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    AMAZING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is legit. Pay the price get the amazing sound. It was worth it to me. I own two of them. The KH850 and the KH950. Both are very high quality soundbars. This one delivers DOLBY ATMOS at 5.1 and over the head. I love it! My wife loves it! My cats hate it! It's wonderful... Shakes the whole house. Try John Wick first....

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and the sound is good, look very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Awesome, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! If you can afford it, then why not. Only a few systems give you the full atmos experience. LG OLED TVs, Xbox one or higher, uhd Blu-Ray player that put out the Dolby atmos audio. You can get somewhat of atmos still with other devices, but not at 100%

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great audio on a budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and bass. You haven't seen a movie at home until you have heard it on atmos surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound is simply amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous sound from every angle. Sub could use a little more "boom" but good overall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from older Sony HTIB and am extremely satisfied with this purchase. Everything is crisp and clear and the bass is great. Good amount of setting options and the phone app works very well over WiFi rather than other systems with spotty bluetooth connections. When watching a movie shot with Atmos the sound is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound..easy to set up..very happy with purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome, if you have the right setup around it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The big limitation with this soundbar is that all DTS audio, which most Blu Rays are in, only comes through as stereo. My Blu Ray player can re-encode DTS to Dolby, which resolves the issue for me, but most players don't have that feature, The Dolby sound is great, and Atmos soundtracks sound incredible. The other annoying feature is that if you use everything Samsung, as I do, and have Anynet turned on, it automatically sets to TV-ARC input. I have to change to HDMI-1 EVERY TIME...which is annoying. You can fix this by turning Anynet off...but then I can't control the soundbar with my tv remote. If you' have everything Samsung, the only work around I see if to buy a Harmony...so $200 on top of a $1300 soundbar. I give this 3 starts due to the annoying issues I mention in the review. If my blu ray player didn't encode DTS to Dolby, I would probably give it 1 star. Highly recommend, if you have the right pieces around it...

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      rcourtney1258:

      Thank you for your review of this Samsung Soundbar.

      Your experience and feedback are important to us and we will share your thoughts with our product team.

      Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUNDBAR SAMSUNG HW-K950 5.1.4 SYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOTE my family and I are really enjoying the true SURROUND SOUND system by SAMSUNG. We purchased this unit last weekend and it was very simple to set up out of the box. A true WIRELESS SPEAKER SYSTEM, no wires except for the power cords/plugs for each speaker built in preamp. Great movie theater SOUND !!.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues with rear/sub losing connectivity. Other than that, great 3D sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound bad delay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the sound quality is very good. However if you try to utilize the tv arc function there is a very bad sound delay. This was mostly fixable by routing the device through the sound bar first, but there are only two available hdmi slots which limits you greatly.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Beauds74:

      Thank you for purchasing this Samsung product. I am sorry to hear that you are experiencing some issues.

      Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

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