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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 219 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer's cleaning performance, large capacity, and quiet operation. Many appreciate its effective pet hair removal capabilities and ease of use. The stylish color is also frequently praised. While some find the tub depth challenging, the positive feedback overwhelmingly outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 219 reviews
  • Rated 5 out of 5 stars

    Best decision i ever made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer, the features is has is amazing.. I havr 3 dogs so the pet hair setting that the washer and dryer has to help remove the max amount of hair of the clothes/fabric works wonders.. I am so very happy with my choice

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer delivery/No dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer delivery was outside the window scheduled but install was very good. So far the machine is working fine and looks great. Wish the dryer had been delivered with it. So still have to go to laundry mat to dry clothes. Apparently dryer model is on back order and could possibly be out of production. So I order different model to be safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washing machine. I love the color. Samsung is a great product. This is my second one I have purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Pet hair removal

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pet care option, the machine in general is very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Quiet and durable. Lots of room for blankets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phenomenal machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is literally amazing, works and cleans so well. The capacity is incredible love the debris collection device inside

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely happy with a new washing machine. It does it all! Not having a sink in my laundry room the jet Has proven to be so essential.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity, quiet, perfect for large families with pets

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good would recommend to family quiet and cleans good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, its quiet, great for bigger loads of laundry, very efficient. I am completely satisfied with this purchase. The controls are simple, very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer dryer Samsung set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful set. Love the color of these, easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine it is huge and works great. It has many settings and even more on smartthings

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    New Samsung petcare washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get this until the actual day of installation the 1st set of installers did not do it right. But... The second set of installers did a fantastic job, showed me some of the new features. Once I was able to use my new Samsung washer all was great with life. This is a great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Incredible Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, Amazing washer! I've never used a washer this great!! The pet care function is absolutely incredible! It has 2 lint traps inside the huge drum and does not leave any fuzz, lint, or hair inside the washer at all. Highly recommend!! Also the brushed navy color looks great in our laundry room!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    So far so good

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this washer and have no complaints. It wahes large loads and towels with ease. Its somewhat quiet and doesnt make that much noise.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Powerhouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes top notch appliances and this is no exception. We just moved into a new home and have been washing everything that was in storage. Everything comes out clean and smelling great. The pet hair traps are a really nice feature. We also like that it connects to the SmartThings app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, it was just what i want...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my best purchases. With 5 dogs it’s hard to keep our clothes clean and free of dog hair but that’s no longer the case. We love this!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Machine saves on water but not in a good way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is marketed as “highly efficient” due to using less water, but the clothes feels like it still has soap on or is not as clean, compared to heavily washed or used with an agitator. Felt we were rinsing several times to get the true clean feel which added time and a few additional manual steps. Looks were glossy but held smudges over time and not as nice/kinda cheap looking.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi OscarA,

      We can feel your disappointment with this washer. We are here to assist you.

      We recommend checking the resources below for steps on how to select the best cycle and settings for your washer. Please click on the embedded words for more details.

      Cycles, settings, and features on your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS10001016/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148035704), and it will help our team pull up your information.

      ^Rodel Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and large load, easy to instal and to move daily.

    I would recommend this to a friend
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