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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and excellent cleaning performance as significant advantages. Many appreciate its quiet operation, convenient auto-dispense system, and user-friendly design, along with the smart features. However, some users mention the washer's depth as a potential issue for shorter individuals, and a few have reported concerns about product condition upon delivery and long-term reliability. Overall, the positive feedback on cleaning, convenience, and quietness outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 528 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Best purchase of the year!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a beast when it comes to cleaning clothing. I love the fact that it also connects to my Samsung phone. With my Samsung phone, it keeps me in the know of how much time I have left but also notifies me when it's done or if any error occurs. Only ever had one error which was me testing it by not turning on the water, giving the error code for water issue. From large loads of bedding to normal ones of clothing, it does spectacular work. Love the pre-wash that you can use as well!

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity, Noise level

    Rated 5 out of 5 stars

    Looks That Could Clean’

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this dryer! It’s quiet and even fits our king size comforter with ease! The auto dispenser is super convenient also! To top it all off, my wife loves the black gold finish!

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    Love, love , love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love!!! Everything about it! Size is amazing- room for a king comforter with space!!! It has cut my laundry time down in half! I'm LOOKING for laundry to wash haha The auto dispenser is amazing- my kids can wash their own clothes without making a mess of detergent, using too much, or forgetting hahaha. It's so easy to use, fill, turn it on and press start! The water feature is great to remove stains and I also Double it up to fill my dogs water bowls in the laundry room! The app is a great feature. I havent played much with it other than having the convenience of knowing when the wash is done and ready to go into the dryer, which is a huge help! And the looks, it's just gorgeous! Don't think twice, just buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity
    Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Washer for a “super sexy laundry room”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for our lifestyle of bulky ski clothes and bedding. It is very deep so not for short people without a stool. Detergent loading is unique with the auto system and it seems to be working great but takes some learning.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung washer and drier machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good…I’m in love with the color and the capacity’s .Best desicion ever..Modern,chic and classy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is just what we needed. Large capacity, easy to use, top loading, built in detergent dispenser, etc. The only thing I wish was that the "smart" functionality was more meaningful. Right now it basically lets me see that it's running and alerts me when it's done. It would be great if I could control it from my phone as well.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Noise level

    Rated 5 out of 5 stars

    Great washer & features for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet. Lovely styling it looks elegant in person. It has many different washing modes. This washer allows you to pre fill the soap so it stores soap and only uses what it need per load. Works with the SmartThings app.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Noise level

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic detergent and softener feature will help save on detergent and is my favorite feature. Works great and it’s quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 4 out of 5 stars

    Sleek washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, I can fit a lot in there. I like the automatic detergent, softener option for washing cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, effective. Glad I bought it and would recommend it to others

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great option for the value and quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not every day you buy a washer but if you do. I strongly recommend this one is very quiet, saves you on detergent and softener consumption, easy to use, easy to install.. but the BEST BUY part of this product is how easy it is to purchase it online picking it up at the warehouse not at the store. Absolutely love it.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense

    Rated 5 out of 5 stars

    Love this washer dryer set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer my clothes have never felt so clean and it’s fantastic how it doesn’t use so much water too. The automatic dispenser is a huge plus as well!! I was debating on getting a cheap washer so I could finish my laundry room but I decided to get a nice washer dryer set and I do NOT regret it!! I love how my shoes are clean now since the washer is gentle on them and with the dryer rack with the dryer my shoes don’t get damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense, Capacity

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Can wash much larger loads than I could before. Love the auto dispense option as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the style, it’s very quiet and large enough to do bedding.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great for those extra large loads

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a large drum and can wash cal-king size bed sheets and comforters. Also comes with a mobile app but I haven't see much value in that app as yet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The best 2021 washer!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer!! i love how i dont have to wait to put the softner in no more & i can wash more clothes at once now get stuff done fast i cant wait until i get my dryer next month

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy wife , happy life .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves her purchase ! She looked at every other brand ( and swore she would never get a stinky front loader) and quickly decided on the Samsung .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ABSOLUTELY love my washer! I’m able to do more laundry in one load which saves me so much time. The only downside is being short trying to get clothes from the bottom of the washer! Great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need a new washer, pick this one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Replacement for an LG Very similar just a little bigger and with smart phone interface

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense

    Rated 5 out of 5 stars

    Samsung washer and dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer has been an excellent choice. It has everything that makes laundry day a breeze. I highly recommend this appliance.

    I would recommend this to a friend
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