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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 41 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are positive about the easy installation and image quality of the 50” The Frame Customizable Bezel. Many customers mentioned how easy it was to install, with one saying it was a "nice surprise." Others praised the image quality, with one saying it "looks just like a picture frame."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 41 reviews
  • Rated 4 out of 5 stars

    OEM Samsung Frame for “The Frame”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely helps give that “art mode” a boost when the TV is off (not showing video programming).

    I would recommend this to a friend
  • Pros mentioned:
    Frame

    Rated 3 out of 5 stars

    It Finishes It Off !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surrounding Every Wall Art Piece... the Final Word Will Always Be the Frame ! It is the Finishing Touch That Carries the Work to Completion. It Becomes the Window that Sends the Viewer to Another or Different World that the Artist Intended. Through the Eyes of the Frame the Vision Becomes Real or More Than Real... all Based on One's Perspective ! It Always Is the First Place Where One Starts and then Goes... Sending Into the Intended Image.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      STANLEY,

      I hope you are enjoying the Frame Customizable Bezel! If you ever have additional questions or concerns, please feel free to reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality ( a little disappointed considering its for one of their expensive TV) but it gives it more of a picture framey look. Good enough from a far, but it does have gaps if you look closely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adds a little extra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Just clicks on the sides (uses magnets). Not necessary, but adds that “extra something” to the Frame TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes the frame look complete

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely adds the last piece to the frame look, but don’t like that it costs so much for pieces of plastic. Especially since smaller TV bezels cost similar to larger ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv for the bonus art feature.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid TV with the bonus of displaying art. This feature sets it apart from traditional TVs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Working Bezel for a broken Frame

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cute framing my broken Frsme TV. It lasted 2 years. Very disappointing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LadyCarolLemire,

      Please know that you are leaving a review for the Frame TV Bezel, not the Frame TV. For assistance regarding your TV, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Makes a big difference! Adds elegance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the tv really blend in better. Easy to install. Keeps tv looking seemless and we think it really makes it look more luxorious

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Samsung frame tv, though still learning about it. The color is good (matte finish), and the free images are pretty good, if limited. The biggest drawback so far is that the remote doesn’t have a dedicated button for muting. Instead you use the up/down volume control, and it is so small that it’s very easy to hit mute when adjusting the volume. I mostly have to use my other remote when I want to shut out commercials. Why did you do this Samsung?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, super awesome look and easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame it up!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a great purchase. It's used daily and matte finish helps with glares.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely gorgeous. I couldn’t be more please. Elevates any room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the art work and have added a frame which makes the art look real at times. The technical quality of this product is amazing, great picture and sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Frame!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv/frame. I can watch any and still enjoy art while not in use. Sunlight doesn't interfere at all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dimension that a bezel adds to the TV really adds to the illusion of it being a painting. However the corners are never perfectly seamless. An add-on of $161 for the most basic version of this bezel should be higher quality.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      WilliamC,

      Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:

      1. Each bezel piece is labeled, so you'll know where to attach them.
      2. Line up each piece with the corresponding side of the TV and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first and then put on the sides.
      3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
      4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.

      You can watch the following video to see the full installation process, including inserting the provided clips to close seams.

      https://www.youtube.com/watch?v=2LaMtPjLRb0

      If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Samsung 50"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and sits flush on the wall with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful frame. Really adds to the look of the TV especially when it’s on picture mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the flush wall mount!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this tv. The picture is good, and the sounds is not bad either. We love how it is flush against the wall. We do not have it hooked up to external speakers, but it still sounds pretty good. We have the Totaltech membership, so they installed it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I didn't keep the frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does one basic thing - it changes the color from the default black to the other color. I couldn't justify the 150 I paid for it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Arty,

      To best assist with this, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Frame

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this in my kitchen…I get so many compliments. Looks like a picture

    I would recommend this to a friend
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