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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 388 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the picture quality of the 55" Class - LED - Q7F Series - 2160p - Smart - 4K UHD TV with HDR, with many saying it is terrific. They also appreciate the easy setup, especially the one connect box. However, some customers have concerns about the remote control, particularly the voice control feature, and a few have mentioned issues with motion blur and source switching.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 388 reviews
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Great picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did lots of research before buying a new tv and this was the one I went with. This tv has a flawless picture. It is just stunning. It was very simple to set up and the remote is very easy to use. The one connect box is really nice if your going to hang on the wall. This eliminates all but one very small wire. Watching 4k movies on this tv is just out of this world. Great Tv!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Everything I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great. Set up was easy, and quick. Picture is excellent and one connect box is a great idea. I went in for Q6, and after comparing picture, went with Q7. Glad I did. Q6 may have been great, but picture is excellent, and very happy with choice. Well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Ambient mode

    Rated 4 out of 5 stars

    Great picture but ambient mode not as good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture as great as advertised. Love the way it mounts so close to the wall with only the one nearly invisible wire coming from the TV to the control. Ambient mode nice but not nearly as versatile as sales indicated. There are a few OK programmed images to choose from but putting up your own photos or downloaded images not really possible unless added to one of the programmed borders.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Excellent in Some Ways - Not So Much in Others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with the positive. This TV provides a terrific picture, and that is pretty important! And, the sound from the internal speakers are incredibly good as compared to many modern TVs. That is another good trait. This is a multi-faceted "smart TV". That might be a good thing, but maybe not! The good sound from the internal speakers is not too important to me. I like to use my Onkyo home theatre system to manage the sound. That is an important factor to keep in mind as you read this review. A second important factor to keep in mind is that I am anything but a geek. Keep things simple and logical to make me happy. I found this set incredibly frustrating to set up. There is almost no printed documentation. While the interactive manual is lengthy it is amazingly superficial. There are no step-by-step directions to follow in order to integrate my cable system, the Onkyo tuner, and the Samsung TV. I found the interactive connection guide to be nearly worthless. In theory, the universal remote should control the TV, cable, and home entertainment system. That has not proven to be the case for me. After several weeks of "trial and error" I might have finally found the right set-up. Maybe! This may be a "smart TV"; maybe it is too smart. At least it seems to have a mind of its own. What? Every now and then, without any action on my part, the set decides to change its input component. I'm watching cable one second, a "smart app" pops up the next. The solution? I disconnected the set from the internet. The owner of an Apple-TV, I don't need the streaming services, anyway! I hope that other buyers have had better experiences! My strong preference is to write positive reviews, but it is hard to be enthusiastic about a product that has provided more frustration that I wish to experience. Excellent in some ways - not so much in others. (Yes, I would recommend this TV, but not with great enthusiasm.)

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hi Archic,

      I am sorry to hear that you were not completely satisfied with the Q7FN TV.
      The Q7FN comes with a feature called“HDMI Auto Detection” that enables the TV automatically changes the source to the device that connected to TV or turning on.

      Here is the guide to turn off the feature:
      http://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=1000467&modelname=QN55Q7FNAF&modelcode=QN65Q7FNAFXZA&session_id=77LcbVJHhpDYlqBzhthNJJblFxp4LFPMYMJnY0hbW1p0pFgsPvMG!-460355440!-1132558135!1528154599014&from_osc=&ia_cd=N0052673

      There should be QSG and User manaul in the package.
      The QSG is located at top of the box, while the User Manual is in the accessory bag.

      You can also download the eManual by following this link:
      http://downloadcenter.samsung.com/content/UM/201802/20180219102807874/ENG_US_KM2ATSCN-1.0.4.pdf

      If there is anything we can do to further assist and improve your enjoyment, please let us know by contacting Samsung Customer Support via the following options.
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Easy setup, One connect box, Picture quality

    Rated 4 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy setup. Love the one connect box and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is terrific and very easy set up. Remote is small and easy to use as well with very few buttons. However we almost shattered the TV upon trying to remove the protection that was on the screen after unwrapping so I would advise to be extremely careful. I don’t believe it was attached correctly. Overall, sturdy base and very thin appearance!

    I would recommend this to a friend
  • Pros mentioned:
    One connect box, Picture quality

    Rated 4 out of 5 stars

    Great Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had TV for about 3 weeks. So far so good. Picture quality is great. I definitely like the one connect box given that the TV is above fireplace. We have Sonos playbar hooked up to TV - Star Wars Last Jedi sounds incredible (near theatre experience quaility). Rating would be 5 stars if price was below $1k.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Television I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently renovated our master bedroom suite and I decided to surprised my wife with this television. She likes to watch TV in bed in the evening or weekend mornings and she was blown away at the picture quality. The Samsung Smart TV platform is super easy to navigate and provides you with all the streaming options you would ever want. It also provides some cool features such as using the screen to display a favorite family photo or piece of artwork. The only downside, as with most technology, the price has come down significantly in the months since I originally purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Amazing picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this tv is great. The colors are very bright and crisp. The tv almost programs itself , the setup was easy and quick. This is a tv to definitely consider if picture quality is important to you.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love, love, love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Q7fn for our living room which has bright conditions from many windows in the room. It does a superb job of handling reflections and even with the shades up the picture is bright and beautiful. This tv has a spectacular clear and bright picture and the apps are quick and work well. I mounted it on the wall and it looks so classy and nice with the no gap wall mount. If you are looking for an upgrade in your tv do not hesitate. It is purely awesome and I am 100% happy with my decision to buy it. Thank you Samsung! I failed to mention I also have an oled in my basement and in my opinion this tv outshines it in all ways and no need to worry about burn in.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice Picture Quality Q7FN 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped around for a few weeks and knew I wanted a Samsung 4K TV. The last 2 TV’s I had were Samsungs and had no problems with them and still have them. After mounting the TV on my Stand I proceeded to go through the setting for picture quality and found online a professional calibration setup from Ratings.com and the setup was great. Picture quality was superb. I really wanted the Q8FN 55” but it was more out of my price range and I got a good deal for the Q7FN 55”. I’m extremely happy with everything so far.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4k is awesome, and it looks great on the wall mount. I do think its overpriced for its size, but it gets the job done. The next size up is obviously the better product, but the price just starts to get unreasonable at that point.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Source switching issue

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV the picture is great and the game mode is awesome and I love the One-Connect Box. My only complaint is that it will switch sources from HDMI to TV every now and then which is why I removed a star.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is phenomenal!! The Apps were easy to download and install. I love the single cable hookup. It was easy to install and mount to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good so far. Easy setup and navigating the smart apps. Picture is good and can be customized to your environment. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4K UHD TV with HDR Available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes great TVs and the Q7F is their best choice for most consumers fitting between the Q6F (with much better specs) and the Q8F (close in specs but the Q7F lower in price). The Q7F comes with a separate connect box and an almost invisible connection to the TV. Much better than having several cables connected to the side of the TV. Picture quality is outstanding and the remote easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome TV !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very awesome TV. The picture is unbelievably Great, not perfect as an Oled, but very close. The only reason i didn’t give it five starts, was because the ambience mode has a bug, it shuts down after a minute or so, if the auto brightness is selected. You can turn auto brightness off, and it will stay on, but the ambient mode will be too bright for it’s application. Hopefully this will be corrected in a firmware uodate in near future. I love to have one remote to control all my devices, very convenient!

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Mrgoyajuice,

      Thank you for purchasing the 55" Q7F TV, and for bringing your concerns to our attention.
      We apologized for the inconvenience you have had with the Ambient mode auto shutoff.
      Our engineers are working towards a solution that is expected to be released in a month.
      If there is anything we can do to further assist and improve your experience, please let us know by contacting Samsung Customer Support via the following options.
      You can also post your concerns in the thread of this review and we will respond promptly.
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes everything nice and sharp. The colors are realistic and very detailed. It's a little complicated to navigate but it's probably smarter than me so....

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Q7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy set up.. looked at other tv's, you cannot beat the picture on Samsung Q's in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this tv a great deal. The lines are clean and using the no gap wall mount makes big difference if you don't want it to stick out. The picture is very good, better than the high end non-QLED Samsungs; however, if you do not do a side by side comparison you probably won't know. "Smart TV" technology is ok but not great. App support and Ambient Mode could use some updating. Ambient mode is a great idea but Samsung has limited options. I was going to gwt the Frame TV for it's art display capability but opted for QLED instead.

    I would recommend this to a friend
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