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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1421 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 55" Class Q60 Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and affordable price. Many users rave about the vibrant colors and sharp images, while others find the setup process to be a breeze. The TV's smart features also receive praise, with users enjoying the wide range of apps and streaming services available.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,421 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this television! Picture quality so much better. We love the 4k.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is great we happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new TV for our kitchen area. This was the one we chose. We remodeled kitchen a few yrs ago and chose to have more counter space. We sit here and watch TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this TV for what is best. I felt like looking back I could have gotten a better TV, but at the time I was happy. It is a hard TV To mount.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dig the colors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the apps and features on this TV As well as the definition and resolution!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome first TV purchas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently moved out of my parents and to be able to have something like this makes life just alittle bit better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    deeply disapointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen on this TV failed after 2 months. No warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mike,

      I am VERY sorry to hear that your Q60R TV has stopped working.
      Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

      Please reach out to us so that we can provide troubleshooting or begin warranty service.
      You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, my apologies for the inconvenience and disappointment you had.
      We look forward to hearing from you and assisting you with satisfactory solutions.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Getting better...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 48 inch 2015 Samsung 4K UHD TV. The set-up for this model was easy and fast. First thing I noticed when it was up and running, was the improved sound. Excellent balance of highs and lows with a nice full rich quality. The picture quality is good, but not great. Better than what I had before, but there is still room for improvement. There is a slight loss of detail that I noticed on the "dynamic" setting while switching between "picture modes". The dynamic setting has the brightest picture adjustments for my liking, so it's not as crisp as the "standard" setting, but it will have to do. The TV switches quickly and smoothly between all the different sources. I'm learning the new remote control layout really fast, and the more I use it, the more I like it. However, the remote feels a bit flimsy and light, but that seems to be the direction things are going so I hope it will last a while. There are also fewer picture setting adjustments on this TV, and I can't seem to reproduce the same picture I am used to. All I can say to describe it is that the picture is a bit "warmer" than on my old set. Now, I'm sure I'll get used to it, but the "whites" look a bit more yellowish than I prefer. With that said, the "blacks" are MUCH darker, so I'll take the warmer hues in exchange for nice darkness. I'm still messing with the picture adjustments, and I'm not sure if these new QLED TV's tend to improve after some break-in time, but I am fairly satisfied with this unit overall. This is my 4th Samsung HDTV since 2008 and I've always been happy with their televisions sets. I was tempted to buy an OLED but the cost is just too high right now. We'll see where the market is in a couple of years. For now, I am liking this Samsung QLED and although I feel they can still get better, I would recommend a Samsung QLED TV to everyone I know.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    picture quality was great. Great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Previous Samsung was taken down and this one went right up in its place. Not a fan of the new remote. Still my old Samsung remote with numbers on it works without any setup. For some reason the Samsung remotes will not control my new Direct TV box. Overall picture quality, price and ease of setup were awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    nice to look at, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the flat screen TV that Best Buy selected to replace my dead in warranty 55" curved screen TV. My bride likes this one better; I not so much, as I thought the curve screen model was the best single TV I had ever seen. This one appears to to have been simpler to set up; there may really be something to this "smart TV" idea. this is surely the easiest to set up tv I've seen since the days since the days of the cubic-foot Sony Trinitron. I haven't watched it enough yet to learn to love it. Geek Squad's warranty was certainly a good buy; putting out above a thousand buck for a TV every couple of years isn't realistic, and while I almost always think a warranty is equivalent to betting against yourself, the TV is so empty that repair consist of replacing one or both of two boards. When the became a two board replacement, the replacement warranty came into effect. Dare one say, "BINGO!!!!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought in 2019

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2019 and still a great tv. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Features, Picture quality

    Rated 5 out of 5 stars

    Awesome TV overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not consider myself a TV aficionado, but do know enough about TV picture quality. I must admit this is probably one of the best purchases I have ever made. Picture clarity, colors, and features are incredible so far. Smart features are also very good. There is some lag with apps upon immediately turning on the TV, otherwise response time is great. Build quality is solid too. I have it connected to my home theater and it automatically turns that on and uses it for audio when I turn the TV on, which is nice. If you can get this TV for under $700 then it could be one of the best TV bargains ever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, terrific picture quality. Paired up easily with Samsung sound bar. Easy to use, moving between apps. Good price on Cyber Monday

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Features

    Rated 5 out of 5 stars

    Great addition to our flex room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A marvelous addition to our flex room which serves us as a music room, quick dining area, reading room, and pass through to the patio. This TV/Monitor gives us access to regular programs and internet with vivid color and clarity. Its ease of use and Smart features make it a wise choice for our use in this space in addition to its value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features, Picture quality

    Rated 5 out of 5 stars

    Best TV for Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've been researching televisions since 2018. Finally decided on a Samsung and the QLED at that. Great Choice. Excellent Delivery Service. Clear Picture. Easy to Hang. It comes with Samsung TV and it easily connects to my other devices. The smart switch (mirroring) is most impressive. Glad I was patient. I could not have purchased a better TV for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Fabulous tv.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the "professional " reviews on this tv almost swayed me from purchasing it. Very glad I pulled the trigger. Picture is amazing. I replaced a 46 inch Samsung LED brand the picture is so much better. Easy to set up. Good apps. They cheaped out on the remote but I use the cable remote anyway so not that big a deal. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Price point best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be one of the best TV's at this price point. The only negative I can find is the viewing angle. I knew before purchase that the viewing angle for this TV was a little limited but I didn't want to pay 40% more to step up to the the next model. Overall picture quality is outstanding and even though the brightness and sharpness degrades at extreme angles it still has a decent picture when viewed from an angle. From the sweet spot more directly in front of the TV I will say again the picture quality is outstanding. This is replacing a very expensive two year old LG OLED that has such bad burn in that it became annoying. This TV is located in a very bright room with floor to ceiling West facing windows and the picture brightness and contrast is far superior to the LG OLED in a bright room. From what I have read from other reviews and post's this TV's technology is not subject to burn in.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Features, Picture quality

    Rated 5 out of 5 stars

    great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV- great picture, great in high natural light space, and comes preloaded with several TV services including Apple TV which all integrate into one viewing experience well.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Picture quality

    Rated 4 out of 5 stars

    Glad we bought it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 55" seems a little smaller than our older Samsung, but it is much lighter and the picture is infinitely better! The sound quality with the corresponding sound bar takes a little getting used to and adjusting but is worth the buy, as well. The "smart" portion of the tv is convenient but the Roku portion is a bit lacking- not all of the apps are available on this iteration. We chose to leave our external Roku system hooked in through one of the HDMI ports. There's an extra HDMI port for our gaming systems and a hookup for our HD antenna (we stream most of our shows/movies). For our purposes, this tv absolutely fits the bill and is awesome for viewing our favorite shows and movies, and the gaming feature on the sound bar makes sound for our games come to life!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my 11 year old Samsung LED 46” t.v. It was one of the first LED t.v.’s and I paid close to $2000 for it. I really liked it and was only wanting to replace it because it was no longer smart and could not stream on it. Had plans to purchase a “Black Friday” Samsung model. After visiting with a knowledgeable associate and comparing picture quality, color, and motion features I decided I would not be happy with the less expensive “Black Friday” model. After a month of viewing This QLED I could not be happier. It is a wonderful t.v. and was easy to set up and is a joy to watch. The old adage of you get what you pay for holds true. I would buy this t.v. If I had a do over. I went back and got a sound bar which adds to the overall viewing experience!!!

    I would recommend this to a friend
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