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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 109 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 85" Class QN900C Neo QLED 8K Smart Tizen TV's picture quality, brightness, and 8K resolution. They describe the picture quality as startling, very good, beautiful, and clean. The brightness is considered to be outstanding and vivid. Customers also appreciate the TV's 8K resolution, noting that it provides incredibly sharp and detailed images. Although there are concerns about the price, overall, customers are pleased with the TV's size, picture quality, and gaming capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 109 reviews
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    The Best TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QN900C is a high-end television model from Samsung's QLED lineup. Here are a few key features and aspects of the QN900C Samsung TV: 1. Picture Quality: The QN900C utilizes Samsung's Quantum Dot technology, which enhances color accuracy and brightness. It offers 8K resolution, providing incredibly sharp and detailed images. 2. Design: The QN900C features a sleek and slim design with minimal bezels, allowing for an immersive viewing experience. It also comes with a One Connect Box, which helps to minimize cable clutter by housing the ports and connections. 3. HDR Capability: The TV supports various HDR formats, including HDR10, HDR10+, and HLG (Hybrid Log-Gamma), which enhances the contrast and color range, resulting in more vibrant and lifelike images. 4. Smart TV Features: The QN900C is a smart TV that runs on Samsung's Tizen operating system. It offers access to popular streaming services, apps, and a user-friendly interface. It also supports voice control and comes with built-in virtual assistants like Bixby. 5. Connectivity: The TV is equipped with multiple HDMI and USB ports, allowing you to connect various devices such as gaming consoles, Blu-ray players, and external storage devices. 6. Sound Quality: The QN900C features built-in speakers that provide immersive audio. However, if you are looking for a more enhanced sound experience, you may consider using external speakers or a soundbar. When considering any TV purchase, it's essential to assess your personal preferences, budget, and specific requirements. Reading customer reviews and comparing specifications can also help provide insights into the TV's performance and user experience.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Would return if I could, needed repair within 4-mo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in-store and took a couple weeks to get delivered and installed. 4 months after purchase, the screen would only show a black box in the center with white on the sides. Of course, it was slightly outside of the return window at Best Buy. Samsung hired 3rd party support company to come out to repair…took a few business days. It’s not fun watching a $7K purchase get dismantled on your living room floor…and finding out that they couldn’t fix it and will need to order additional parts and wait another week or so to get repaired. To top it off, could have bought it for much lower this week at BB. This is my first Samsung tv. The matching soundbar sounded great and 4k/8k HDR video looked amazing too…although a lot of the 8k content on YouTube seems to get hung up and skip frames. Gaming also worked well, however, when on the tv homescreen, my PS5 would turn on randomly even when not engaging with the gaming hub. Overall, after the issues with the tv, I cannot recommend anyone else spend an insane amount of money to go through the lackluster experience. Considering the time spent trouble-shooting, texting with Samsung support (not in the US), and waiting to schedule appointments with 3rd party repair company, and missing work to be available for service appointment…this has become a much more expensive purchase than intended.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BuyersRemorse,

      We appreciate you sharing your experience you went through to have your QN900C TV serviced, but I hope your TV is now performing as expected.

      If your external devices turn on when your TV turns on, please disable Anynet+, as this controls external devices that are connected to the TV via an HDMI cable and will turn on/off when you turn the TV on/off. To disable, go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.

      Lastly, for optimal performance, please ensure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Good unless you buy open box and missing accessory

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best TV I've ever used. The borderless display is amazing. I got the 85 inch. I had the OLED S95D and returned it for this one. However I bought the TV open box. and it did not come with the Samsung one connect box. So I was not able to use the tv for months. Best Buy stores and managers refused to take any action even when in the open box notes it said it came with all accessories, specifically the one connect box. And it was missing the remote as well. I contacted Best Buy online and they sent a geek squad tech but he wasn't able to order the box. The TV was a paperweight for months. I had to keep scourging eBay everyday until I could get a one connect box used and paid out of my pocket for one. I think Best Buy should refund me for this.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Out of the Park Homerun!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, wow, wow... As advertised and reviewed by professionals and serious home theater fans like me. This TV delivers on all points. Style, Quality, and performance!! the cherry on top is 8k capabilities setting you up for the future. Went from a 78" 9000 series curve that was painful to replace and never realized what true deep blacks and depth of colors really meant. Simply put, Samunsung hit it out of the park with this one. Im set for the next 5-7 years :)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Samsung 8k

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv. I was apprehensive about buying an 8K when movies, TV broadcasts and sports are currently in 4K. The 8K still has the best picture I have seen in comparison to the 4K. My previous TV was a Samsung 65” curve and it had a great picture or so I thought until I purchased the Samsung 8K. All I can say is WOW!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QN900C Neo QLED 8K Recommendation

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After seven months with the television I have been very pleased. Setup was amazing easy. Integration with Samsung sound bar was super smooth. This TV is super smart in recognizing everything attached. Samsung SmartTV is so So SO full of stuff. The picture and sound (combined synced with the sound bar) is fantastic. I have enjoyed everthing about this Television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    QN900C Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV I purchased and glad I went with this Choice!! Has Amazing Quality Color and Sound. Overall its the only TV I would ask for in this 85 inch size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy we got this tv it has everything we were looking for , quality size

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV 85”

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Tv… Quality, Picture. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    QN900C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent TV, I feel like I have a cinema at home, super happy with it, I would recommend it 100% the only thing I regret is not buying it sooner

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung television is so great. Sound,color and the clarity of the picture is unbelievable. This TV has a very study stand built with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Loved the TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new tv we have installed in our new house.. it’s sleek and pretty perfect for us.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thjs television is big, clear and just amazing for the price. Thank you for everything Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. It is sleek and beautiful... Lots of nice features with it. It is expensive for sure, but it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow! This is what a TV should be!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! What a TV! The size and picture quality is amazing! The sound out through our Sonos system is perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV GREAT… Best Buy, not so much.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television itself is great. The purchase from Best Buy was/is and has continued to be a run around and a nightmare. I’ve spent so much time on the phone with them, that I feel like I should be getting a paycheck.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but very nice looking tv Clean picture..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the up conversion and the remote is cool im excited to rewatching my favorite movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung QLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Own both a 75 and an 85. Best TV I have ever purchased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked great for 11 months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    11 months after purchasing the screen has large central vertical white bar (2/3 screen width) with a blue vertical bar on each side. In the background are shadows of what should be playing on the tv. Not what i expected for what i paid.

    No, I would not recommend this to a friend
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