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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 6 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, and installation was so nice! The TV is incredible and the art options are so fun! It works perfectly in an enormous room without looking like a movie screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Framing made simple

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product it saved me $$$ and looks great with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We splurged and love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks very cool and the picture is fantastic .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged goods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came broken and it was a hassle to send it back and repurchase it at best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Renders the remote control useless…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the most ridiculous accessory for The Frame. It disables the various motion, light and infrared sensors so that the remote no longer functions. You then have to purchase an additional accessory to offboard the sensor which works poorly. This wouldn’t be worth the money if it were FREE. Don’t bother with this accessory. It’s just not worth it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      user260652,

      I apologize for any confusion regarding the remote – please know the Solar Cell remote does actually pair to your TV via Bluetooth; an RF signal is only emitted when pressing the power button, which at that time, will need to be within the sensor’s line of sight. If your remote’s signal is still unable to reach the TV, please do make sure the Customizable Bezel is snug in place and tight against the TV bezel to prevent any possible blockages.

      If the issue persists after performing the above, please reach out to us again and an agent will gladly help with further troubleshooting assistance or warranty service. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    As pictured

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. Could be more realistic. Great.

    I would recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 2.9 out of 5 stars with 40 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
  • Customer reviews from bestbuy-ca

    User rating, 3.8 out of 5 stars with 4 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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