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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 5 reviews

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80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Disappointed TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it for only 3-4 months and already need to call them to replace (hopefully and not fixed). I have been faithful to Samsung TV for more than 15 years…. twice I have had this happen to me…. might consider LG next time, now have to deal with this… the picture attached looks blurry because is a screenshot from a video I took, the video shows the screen flickering (thank God I don’t suffer from photosensitive epilepsy) and the part I circle is a darkspot that appeared out of nowhere. when it worked it looked gorgeous, but what is that good for if it won’t work now….

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GuyWithNoName,

      It’s unfortunate to hear of your experience with Samsung’s QN90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superb installation of fantastic TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV I chose it because it was being placed in a bright and glarey spot. Despite these challenges, the picture is fantastic. Superb installation by the Geek Squad Techs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bittersweet...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is Great, but the Best Buy installation was not! Still waiting for a month to fix it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive picture,great colors,detail,depthless. For me the best ever! Nicolas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Neo QLED is almost 3-dimensional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Neo QLED has outstanding crispness and color that makes both television and movie viewing exceptional! The additional LED lights that the Neo allows for incredible resolution that almost seems 3-dimensional. We are so grateful to the Best Buy team for helping us design this home theater - and their installation team was outstanding!

    I would recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 4.7 out of 5 stars with 490 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
  • Customer reviews from Samsung New Zealand

    User rating, 5 out of 5 stars with 1 review on Samsung New Zealand.

    See all Samsung New Zealand reviews
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