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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 89 reviews

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Rating by feature

  • Ease of Use

    Rating 4.4 out of 5 stars

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the AM500 Series 27" LED FHD Smart Tizen Monitor's excellent picture quality and ease of setup. Many appreciate its functionality as a smart monitor, enabling convenient streaming and use with mobile devices. The built-in speakers also receive positive feedback. Overall, the monitor is praised for its user-friendly design and versatile features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 89 reviews
  • Pros mentioned:
    Smart monitor

    Rated 5 out of 5 stars

    Excellent, versatile 2-in-1 monitor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this monitor. Super versatile as it can be a television as well. I can airplay from my MacBook Pro to the monitor so it is wireless. The resolution could be better- but it works for my needs. Stand is a bit wobbly tho I could prob make an adjustment to correct.

    I would recommend this to a friend
  • Pros mentioned:
    Speakers

    Rated 5 out of 5 stars

    Exceeded expectations !!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packed with tons of features !!! For the price, this is just brilliant. Love the wireless DEX support, built-in wifi is flawless , built-in speakers are solid and bluetooth works as expected. I am more than happy with the 1080p. But if 4k and high refresh rate are your requirements, then look elsewhere.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really wanted to love this monitor; however ...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this monitor; however, it came with a line going across the top. The HDMI cable wasn't working and the only way I could connect this monitor to my laptop was to go into the laptop settings and connect wirelessly. There is NO WAY I'm going to do that every single day. After 1 day I am taking this back for a refund. Best Buy customer service was OUTSTANDING! I contacted them as soon as I saw this and he ordered a replacement monitor for me. However, I'm going to cancel the replacement and ask for a refund.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      CelticGirl62,

      I am very sorry to see that you have encountered issues with the Samsung - AM500 Series 27"
      Smart Monitor and have returned it.

      Your feedback is very important to us and will be shared with our product team.

      Our products are backed by a 1 year warranty and if you would like to give us a chance to assist with this prior to returning, please know we are always here to help. You can contact Samsung Customer Support via:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.

      Samsung Monitors Samsung

  • Pros mentioned:
    Streaming

    Rated 5 out of 5 stars

    Samsung hits a homerun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can stream and don't need a computer. This was exactly what we were looking for to add to our kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is all that I expected after doing my research on this item. I found this item at a lower price at Amazon.com and was able to get the price match from Bestbuy.com. Just got the item and set it up, so i need more time to really experience the value of this item.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No wireless connection works with Window 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window 10 does not connect with this wireless monitor. It could connect with the wire came with.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I’m sorry to see that you rated this product 3 stars, which indicates dissatisfaction.

      If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:

      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Your thoughts and opinions are very important to Samsung and we hope to hear from you. Samsung

  • Rated 1 out of 5 stars

    Arrived defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got it It had a thin yellow line going down the middle of the screen. returning it today for an exchange, hopefully the next one will be OK

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Devin,

      Thank you for sharing your review on this model. I am sorry to hear that the product arrived damaged.

      I see that you are exchanging today for a new unit, I hope the new unit is working as it should be.
      If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Samsung Monitors Samsung

  • Pros mentioned:
    Smart monitor

    Rated 5 out of 5 stars

    Solid Monitor

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good monitor. Initially used the monitor for work, but now it will be repurposed for something else. Overall satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as good as it looks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor, no complaints so far Been using it for over a year, bought 2. Connecting both monitors to laptop at once is seamless. Sometimes on lighter days I watch sports on one, and work on the other. Worth the price point

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Streaming

    Rated 5 out of 5 stars

    Awesome multi use Smart Monitor.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    27 inch HD Smart Sceen. We use it in the bedroom as a TV and it works fine. Also to play streaming video from wifi and our phones. The apps are the same as we are using on our 65 inch Samsung UHD TV. Also used my laptop with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    winning monitor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great monitor grrat picture easy to et up and use definitely would buy another.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great idea, but poor execution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart concept monitor is what I was looking before it came out..So when this became a reality I was thrilled and the price was reasonable, anyways I read some of the reviews on this monitor and they were mixed. I wish I would have payed more attention to cons made about this monitor, such as low brightness, this monitor is not bright enough, the HDMI set up for PC was a pain to set up, not that difficult, but more hassle than I care for..mine is hooked up to an old dell latitude laptop with only VGA output so I had to get a special VGA to HDMI converter so I could use the monitor, the resolution is poor but it's an old dell , i need to try it on my newer dell with HDMI to see if the picture quality improves. The main feature I like is that i can cast my Samsung phone onto the monitor, but other than that, I am not that impressed. I am already looking for a replacement or another 27 inch regular monitor like gigabyte or MSI. I apologize for the downer review, but I had to keep it real. I had high hopes for this monitor, unfortunately it doesn't deliver

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Spiewak7,

      I am very sorry to see that you have encountered issues with the Samsung - AM500 Series 27" LED FHD Smart Monitor. For the brightness please check eco mode or eye mode and disable them. When they are turned on the screen may dim based on ambient brightness. If you are still experiencing issues after that adjustment, I hope that you will give us a chance to assist with troubleshooting or warranty service.

      Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty if purchased brand-new from an authorized dealer.

      For further assistance or to begin warranty service, please contact Samsung Customer Support via:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      Samsung Monitors Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this monitor! I use for YouTube/ Netflix/Hulu/ etc...also, has free channels from Samsung...I refuse to pay for cable anymore. Easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    May be a monitor but it’s also a great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed smaller tv for kitchen and this works perfectly. Awesome picture. Easy to set up. Samsung smart tv loaded with great apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bright colors and Very Versatile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is all I wanted and more. I can choose to expand it to my Computer for more desk space, watch a movie, or even use it as a computer via Dex. There is a bit of a learning curve as Samsung really skimped on a manual, but don't let that hold you back. Everything can be controlled by Alexa or Voice through the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice looking monitor with decent built-in speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice monitor. I connected it to a Roku Ultra and the picture and sound come through fine. I also have it connected to a Hikvision security DVR and things look great there too. It is nice that it has some smart apps built in. The remote appears to work both with IR and radio frequency, so line of sight is not is not important for it to work well. I am pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Multiple monitor blues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of these monitors to cover 3 different purposes: streaming TV, PC monitor, and security cam monitor. They are mounted on a triple stand using the VESA mounts. It's only day 2 with them, but here are my initial impressions. TV monitor: input is Fire Stick. Picture quality is good but took a lot of tweaking to get it bright enough and remove the yellow/green caste. It can be done via the "expert" settings, but is not very user friendly. Sound is okay for a monitor. PC monitor: didn't work with a VGA to HDMI cable I bought. My PC's docking station doesn't have HDMI output. Process of elimination pointed to a bad cable. Waiting on another to arrive. Security cam monitor: works fine with enough resolution to give details from 9 sub-screens. The remotes evidently cannot be paired exclusively with each monitor. Each responds to any of the 3 remotes. I don't see a pairing function on the settings menu that can be tweaked. Even my Fire Stick remote, which was set up for a Samsung HDTV, affects all the monitors. For some reason the security cam monitor did not go through the setup and registration process on startup, so only 2 of 3 are registered. Don't see a way to do that after startup. I'm not using the stands or many of the smart features, so can't comment on those. Just hope a good cable gets my PC hooked up.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am very sorry for the few issues you have encountered with your 3 Samsung - AM500 Series LS27AM500NNXZA 27" LED FHD Smart Tizen Monitor.

      Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
      You can reach us via any of the below options:
      If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
      Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
      • Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
      • Product Support
      • Manuals and Downloads
      • Warranty Info
      • Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      • Samsung Community: A great resource for getting help from Samsung moderators and customers
      • …and more

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.

      -Samsung Monitors Samsung

  • Pros mentioned:
    Picture quality, Speakers

    Rated 5 out of 5 stars

    Amazing Monitor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing monitor -great speakers and picture quality. Always so impressed with Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Streaming

    Rated 4 out of 5 stars

    Hold The Colors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was received in excellent condition and as expected. I chose the Samsung name hoping to replace the picture quality of my Samsung 25" TV. I used it mainly for my computer and streaming. This new model did not live up to the advertisement hype. Out of the box the picture was on the cool side and very sterile. I hope to be able to tweek it to get more natural colors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, paired it with another exactly like it

    I would recommend this to a friend
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