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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 196 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 3.8 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Galaxy A20 for its budget-friendly price, easy-to-use interface, and long battery life. The phone's camera capabilities are also highly praised, with many customers citing it as a key selling point. While some customers have complained about the phone's slow performance, the overall sentiment towards the Galaxy A20 is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 196 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refurbished price! Phone was exactly what I needed at the time. I pre-ordered during Covid hours and although I had to wait in line, the staff was very efficient moving customers through without confusion.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone from the cameras all the way to the voice calling. Samsung never disappoints me. The quality of the phone is great.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Nice upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for Mother in law she loves it. She stated its easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Easy to use

    Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use considering the price. Great camera for beginners

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's wonderful to hear, Kobby! We're so glad that you're enjoying this phone. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for everyday use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for 11 months and it works great. The battery lasts a long time and camera quality is decent.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son about 1 year ago and he loves it. So recently just bought another one for my husband. It's a quality phone at a good price. Highly recommend it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nightmare to use with Verizon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the Unlocked version of the Samsung Galaxy A20. It seems to be a great phone, but it is an absolute nightmare to use with Verizon. After an hour and a half in the store, we were able to "trick" it into accepting the SIM card. Data works, but it won't place/receive calls and or send/receive text messaging. I'm going to wait for the port to finish from my old carrier but if this doesn't work, the phone goes back. Shame on Verizon for locking their network to only work with Verizon-specific phones. I really don't want to spend an additional $80 to get a phone that plays nicely with Verizon, not when the unlocked version is cheaper.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Motorola before this phone and it sucked. This was such a upgrade! I had one problem when I recieved the phone. The Sim card slot was broken when it arrived. I'm assuming someone sent the one they broke back to Best Buy and somehow I ended up with it. I called Best Buy customer service to let them know and they were really helpful and sweet. I was able to pick the same phone up at a Best Buy local to me and return the broken one there as well. The woman I spoke to from Best Buy customer service was so nice that she sent me a $25 gift card for the inconvenice which I thought was really nice of her!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone I've ever owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best phone I've ever owned I've never owned any Samsung phone hard to believe it's a budget phone u won't be disabling unless you're a iPhone user

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Awesome phone!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my dad, it works great. It was unlock which made so easy for me just to switch the sim card from the old phone to the Samsung. My dad love it. It's fast, a good size and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Replacement for a Samsung J3

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a reliable phone that may not have all those fancy bells and whistles and don't want to spend a bundle, this is a good phone. Reliable, has not given me any trouble thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the price. Definitely not high end. But get the work done.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung A20. It takes great pictures, sound quality is great. Really good phone for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    OMG!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use. Bought it because it was able to handle multiple languages. It was so seem less. Keep it up!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was fine for the price you pay for it..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Daughter first phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my daughter to add to our Att plan. This is her first phone. It makes for a great first phone. Not to expensive and has everything teenager needs for phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the money it has biometric fingerprint recognition and facial recognition for an inexpensive phone it comes with plenty of features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an awesome budget phone, bought one for the wife and I and we love it. It has everything I can ask for plus more.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good phone for the price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. It doesn’t matter it is not that high configuration still it is not high price and it can not been expected to get good performance

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great Phone for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone to replace a basic flip phone that Verizon was phasing out by stopping 3G coverage. still learning to use it but so far it is excellent.

    I would recommend this to a friend
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