Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,349.99

Customer reviews

Rating 4.7 out of 5 stars with 117 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Note20 Ultra 5G's camera, storage, battery life, memory, stylus, performance, and S pen. They appreciate the high-quality photos and videos, the large storage capacity, the long battery life, the expandable memory, the fun and useful stylus, the smooth performance, and the innovative S pen. However, some customers find the phone to be pricey and have limited 5G service in their area.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 117 reviews
  • Cons mentioned:
    5g

    Rated 5 out of 5 stars

    Its a great phone but the camera bump is annoying

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full review, read a blog or something. As the owner of a working Note2 and Note9 (Note4 recently died of eMMC failure) I have some lengthy experience with these. The fingerprint sensor doesn't work as well as Note9 for me. The rear camera sticks out so it us unusable without a case and to have the phone sit flat the case needs to have a thick back. If I was in charge I'd just make the whole phone thicker and put a bigger battery or redesign canera so its recessed. No notification light. It us not a big upgrade over Note9 with no 5G in my area. Blurry photo below shows Samsung Infuse 4G, S4, Note2, Note4, Note9, Note20 from left to right. Other photo shows rear camera in Speck Presidio Grip2 case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smartphone

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy Note 20 Ultra, an amazing high-end device!

    I would recommend this to a friend
  • Pros mentioned:
    Memory

    Rated 5 out of 5 stars

    Greatest desition I ever made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Model I bought main 3 years ago and it still working with no issues, I love it has an expandable memory. 512 gb internal and I have a 1 TB external for all my photos and music I'm never even close to excess the memory capacity I wish all new model still have the expandable memory like this one, the screen has some stuning bright colors and has a lot of updates still great speakers and good battery after all this years.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Storage

    Rated 5 out of 5 stars

    A 5G Beauty, And A Beast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I nicknamed mine "the beast". Folks, hands down, this is absolutely, the most stylish, well crafted, and without question the fastest & most powerful Flagship device that Samsung has created to date! This beast rocks an insane 4,500mah battery, for an all-day & an all niter, if you can keep up? Personally, I'm a "go heavy or go home" type, so I went all-in and sprang for the Samsung Factory Unlocked variant(USA only)running the 12gb of RAM paired with Samsung's over-generous offering of 512gb of internal storage. When you complement that with a micro-sd card packing an additional 512gb of portable storage as I did, what you get is a terabyte of your favorite tunes, vids, games, movies, with room to spare that go wherever and whenever you go! Not for nothing, but for those keen on storage as I am, you can further jack-up your portable storage to a grand total of 1.5tb, if you elect to purchase the 1tb micro-sd card(that's an unheard of, 1000gb's of add'l. storage)! Leading retailers such as BestBuy still have some of these bad-boys on hand, so if you're "on the fence" about getting one for your own, this is the the time to buy especially with Father's Day upon us...go ahead, slide by your nearest BestBuy or logon today and get the ball rolling! Treat yourself, don't cheat yourself!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Storage

    Rated 4 out of 5 stars

    A laptop in my pocket!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Note 10+ 5g, camera is fantastic and 120 htz screen is unbelievable! Down side is battery life. A bit disappointing out of the box compared to Note 10. The camera bulge is not a problem with a phone case. I expanded storage to 1TB for all of the gorgeous photos and videos up to 8K! Also, Xbox game pass experience is great on the phone, my kids have taken it over. No Xbox for Chistmas then...haha! I also use wireless "link to windows" and Dex mode while working, no need to pick up my phone, text and take calls via CPU, headphones, or earbuds! On a recent business trip, I left my laptop at home as a test, using my phone taking notes with S Pen. Split screen mode and the Samsung Notes are awsome, especially with new notes PDF editing features. S pen note taking is so smooth and feels natural. Had a tablet as well, but I essentially replaced my laptop, using phone 80% of the time, including movies on the flight home on this beautiful screen! This phone is a beast and I haven't even experienced 5g yet! Just wish battery life was beter, but overall I love this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Storage

    Rated 5 out of 5 stars

    sweet phone

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone, works great with Tmobile, lots of storage and doesn't run hot, takes great pics, and pretty good battery life. it costs a lot of money, but you do get what you pay for. its a premium phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Storage

    Rated 5 out of 5 stars

    Note 20 Ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung never disappoints I love my bite 20 Ultra the S pen is a game changer wireless charging battery last long plenty of storage and sd card dex is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Storage

    Rated 5 out of 5 stars

    Best Samsung Phone to date!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all my expectations! Camera is great and the storage capacity to match. Also love having the stylus again.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    On the fence. Not worth the price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a tough one. Overall I recommend the phone, but it is way to expensive. The phone doesn't disappoint with features, but there are enough bugs and annoyances that makes me wish I stuck with the Pixel lineup. The fingerprint scanner is the most annoying, especially with a glass screen protector. I really wish I could use a glass screen protector. I have tried 4-5 and none work with the finger-print scanner very well. The phone is definitely a two-hander, and the one handed mode screen is too small and not very helpful. The screen quality is ok and while I can't do without a high refresh rate on my PC, I don't really use it on my phone. I don't think it makes things that much smoother. The battery life is pretty terrible, even when optimized. The settings menu is not very intuitive even after having this phone for almost 2 months I still have a hard time remembering where certain settings are. Wifi also appear to be buggy. With out running any background apps the phone uses a lot of ram, ~7-8GB out of the 12 available. The phone is jam packed with features and the pen was a selling point for me. It also pairs well with everything bluetooth, especially Samsung devices. Dex screen sharing/casting works very well, which I am somewhat shocked. I don't use it that much though. I'm glad that I got the 512GB version; might as well spend a little bit more for the faster storage. It would have been nice to have a card slot that can read UFS cards.

    I would recommend this to a friend
  • Cons mentioned:
    Pricey

    Rated 3 out of 5 stars

    Save Your Money

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, it's a great phone with an infinite set of features (OPTIONS!!!) compared to the iPhone BUT I bought this phone and found out the hard way that the Note10+ is still a better phone and that there is no genuine reason to upgrade. Unless ur rich and money has never been an issue for u, but $1,500 is $1,500 anywhere in the world, a fortune even that can feed ur family for a WHOLE year. Anyway, the Note 20/Note 20 Ultra's demise is that when u set it to 60hrtz the battery last about half of a Note 10+. Ready? The battery lasts even LESS when u set the display to 120hrtz!!! I am very disappointed with this phone (that coming from someone who is in love with the Note series). It's too late to take my trade in back and the Note10+ I sold to a friend and that now I realiza was THE perfect phone. Save ur money for an S20 or the Note 21, 30, 100+ or whatever they're gonna call it next. You're welcome!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Konsento2020, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really look forward every year to Samsung's note line. This phone, the note 20 ultra, is a beast of a phone. I've only had it about 10 hours and haven't really even skimmed the top of what it can do. I love the way it feels in hand. Virtually no different from the note 10+. Very happy with the purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Best Galaxy Note ever!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many Samsung phones over the years and this one is definitely the best. I love the note series and am not disappointed by their latest iteration. The camera is fantastic, the screen resolution is ridiculously awesome, and s-pen functionality is awesome. This is the best phone Samsung has ever made and I will continue to purchase their products for a long time. I highly recommend this Android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Love it !

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone its so easy to use and the battery life is amazing the prize is worth it and the camera is way good!! Love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Storage

    Rated 5 out of 5 stars

    Satisfied Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. The camera competes with an iPhone and the storage on it is just fantastic.

    I would recommend this to a friend
  • Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Best Smartphone Ever!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing like a Samsung Galaxy Note and the Note 20 Ultra 5G is no exception. It is a very refined device. The screen is beautiful - crisp and clear. The audio is very good as well. The S-Pen is very useful. If you are just upgrading because of 5G, I wouldn't hold off. 5G performance is not consistently good enough to be a factor yet. Pros: Screen, S-Pen, snappy performance, SD Card support Cons: Price

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Best phone since note 4

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the first time in a very long time samsung has made a decent, absolutely not 1 single issue, works everytime phone in a very long time. The expandable memory is so worth it as it is their last flagship and note series to even have that option.

    I would recommend this to a friend
  • Pros mentioned:
    Memory, Speed

    Rated 5 out of 5 stars

    Galaxy Note20 Ultra

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Galaxy Note20 Ultra! Beautiful graphics and great speed and memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from Note 9 and very happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrade experience left a little to be desired having to set up each app and adjust the notifications to my preferences. I still find myself smudging the camera trying to find the fingerprint sensor on the back rather than the front screen. I am finding it extremely smooth to use and any waiting is strictly on servers it is contacting, not the phone. It seems much more forgiving of positioning on wireless chargers but that may be due to the Otterbox Defender Pro Series case that advertises to work with wireless charging. This was always a problem with the Note 9 & case. Ihave hadit a week and it is definitely a keeper!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Love the Note20

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity of the camera and the speed of the operating system.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Amazing camera

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone. Camera is amazing. Battery is pretty good too

    I would recommend this to a friend
Sponsored