Customer Ratings & Reviews

Very pleased with this device. Impressive design, speed, and the camera is awesome. The single take option is spot on. Recordings are truly amazing. I decided to purchase through Best Buy due to being cheaper and a better overall deal than going through Verizon. I personally didn't want the big S20 Plus or bigger S20 Ultra. The S20 is perfect.

I'm coming from an S8. I didn't have any issues with the phone after three years, but dropped it and it wasn't worth replacing the screen vs finally upgrading. While slightly taller, this phone is very similar in size and use to that phone. The processor is blazing fast and it can handle anything I throw at it. Smart Switch by Samsung made transferring everything over to this phone incredibly easy. Samsung's UI is incredibly flexible and allows a lot of customization. The screen on this thing is beautiful and I like that they toned down the useless curved side screens. The centered hole punch on the front is great and much better than the S10. I also am in love with the 120hz refresh rate. I have always dropped my resolution down to 1080 anyway and with Samsung's incredible Amoled displays, you won't notice the difference in resolution. However, you will absolutely notice the 120hz refresh rate. After using it, you will never want a phone without it. The camera has been great. Honestly, most flagship phones have gotten so good that only the tech obsessed will notice the minor benefits and differences. This thing just works without doing anything to the settings. It takes great pictures in virtually every scenario, including night time. Regarding all the complaints, let's address those. First, I hate Verizon Wireless and all the bloatware and quirky things they CONSTANTLY do. However, their service in my area is superior so I like many use them. While it is disappointing that EVERY other carrier was able to get 12GB RAM and a microsd, Verizon claims it was to incorporate their supposedly better 5G. Well, in general, that's a stupid reason, and based on Verizon's track record, one that I don't believe at all. It is more likely that it is a cost saving measure. However, these phones are selling for $500 to $700 lately and that makes the 8GB of RAM much more tolerable. You have all the tech you need from the bigger sibling at a fraction of the price in a more pocketable form factor, which is important to me (I prefer smaller phones). You get a top of the line flagship screen, camera, and processor. And unlike phones in the "mid tier" price range, this thing comes with 8GB instead of 4GB. I honestly wish the 5G wasn't a factor because it barely exists anywhere and won't be something I pay extra to take advantage of. But for the regular user, you won't notice the lack of RAM. The memory expansion is a little disappointing, but the 128GB of storage that it comes with in base model is plenty for most. In general, this is a fantastic phone that is selling for a great price. Yes, Verizon sucks, but the phone is still great and only the hyper sensitive techies will care at all about the concessions. You most likely won't notice any of the trade-offs in day to day use.

This is an okay phone. WARNING: the Verizon UW phone is a lower grade version than the standard S20. I didn't realize this when I bought this as it isn't clear in the item description that the verizon UW model compromises otherwise standard features. The UW version has a higher frequency antenna that will most likely only be useful if you live in somewhere like NYC since it only works within a couple hundred meters/line of sight of a tower. That is a technology limitation that is unlikely to be solved due to the physical properties of radio waves used for very high frequency 5G. The price you pay for the marginal use of the higher frequency 5G is a reduction to 8Gb ram instead of 12Gb for the base model and no SD card slot. I resisted upgrading for a while before buying this phone because I feel that smart phones are overpriced, designed for a short life span and only minimal improvements, and some removed features, have been made in the past decade. The only exception is that the cameras in newer phones have improved noticeably. Battery: Seems good, I have at least 50% left at the end of the day after moderate use. (for now... I wish I could easily replace it in a couple years when it wears out like I did with my old phone) Camera: Works pretty good. Like I said this is the main place where phones have improved in the past decade. The zoom feature works well if there is enough light for it. 30x zoom will always be a little blurry but it is still pretty impressive for a phone. The camera also has a "pro" mode where you can manually set the exposure (1/12000 to 30s), ISO (50 to 3200), White balance, manual focus and some other settings. At night the camera works very well making out more detail than I could see with my eyes. Performance: Good for now, will see what happens in a year or two when it gets "updates" and suddenly starts slowing down.

This phone is my wife’s. It has great responsiveness. The 120 hz display is noticeably smoother when scrolling compared to the old 60 hz display on the Galaxy S9+ it replaced. The 6.2 inch display matches the S9+ in size while it has a smaller frame making it easier to hold, especially for petite hands, and negating the need to have bought the S20+. (You think S9+ —-> S20+). The move to 128 GB of storage is a plus. Unfortunately, the Verizon 5g is not currently available in my immediate area so it can’t be tested right now. An added plus is the pre-installed screen protector, not to be confused with the removable plastic film that you peel off when you first take the phone out of the box. An insert in the box notes it and it’s one less thing to deal with. My Note 10+ had it too. On the down side, the under display fingerprint reader is either less accurate or responsive than the old rear touch fingerprint reader. They should have kept that. It is not improved over the same under screen reader in my Note 10+. The curved edges seem a bit more problematic for accidental touches and the loss of the heart rate and spO2 sensors is a disappointment but those were dropped on the previous model. The Galaxy Watch 3 is the correction for that. Anyone considering the Verizon S20 5g UW should also be aware that this model does not have micro sd card storage like the other carriers’ models do due to modifications relating to the mmwave 5g components although 128 GB of storage is a lot. It also only has 8 GB ram memory due to the same modifications, which should not really matter but it could affect how fast heavy apps load, like games or how fast it responds while having many apps open in the background compared to the other models having 12 GB of ram. But don’t let that deter you if you just need a phone to do the average texting/surfing/social/entertainment/music things most of us do. No regrets here. This phone is just fine. Not everybody needs the plus size. After all, they just keep getting bigger.

The phone works fine. It's a bummer about the lack of expandable storage and slightly lower RAM compared to the non-UW version. The screen is bright and the battery is decent. 5G isn't really a factor yet. The latest version of Samsung UI and Android have some nice options to configure it the way I want it. I got an after-market tempered glass screen protector with a special zone for the fingerprint reader, but it doesn't work with the protector on. The hole punch camera in front is not very noticeable. The cameras are great. I like the 120Hz screen option.

This is what you expect from a Samsung flagship phone. It's awesome. Great materials, feels expensive, buttons have a nice click to them. The display is the best one I've owned on a phone yet. The brightness and colors are excellent. The phone performance is snappy and it has plenty of memory for most people You will see some people (WHO DIDN'T DO THEIR RESEARCH) give this phone bad reviews because they were surprised by one thing: 1) The phone has no microSD. The reason is because this latest version of the S20 has added a UW (ultra wide) band radio giving the phone access to the highest 5G speeds. This radio took up the physical space the SD card used to be. If the phone has enough memory for you, and it should for most people, then great. You just bought a future proof phone that, when they launch 5G everywhere, will be faster than the first S20's. I've been using this for about a month now and have zero complaints. It is a great phone.

Love the phone. Lots of new features (upgrading from S8 so it's been awhile). I will just say to be aware of the differences between this one (the 5G UW) and the other phones in the line. The mass marketing says this size has 12GB of RAM & expandable memory through a MicroSD slot. The Verizon UW version scraps the SD slot entirely and lowers the RAM to 8GB. They may have updated things now, but it was 100% not clear on the pre-release sale. If these are important to you then this version isn't right. Some reviews now point out that the 8GB RAM may be insufficient to run the computer mirroring programs (I forget what they're called). I'm upset with BB for not making those things more clear, as I might have made a different decision, but now I have the phone and it's too late. Regardless, the phone is awesome... just would have been awesome+ and WELL worth the money if those other things were included.

This is a major improvement over other Samsung Android phones, with an amazing camera, new features, quick charging and a long battery life. However it does not recognize my voice in voice recognition mode, as well as the older models.

Great phone, it does everything you want it to do The camera is amazing, the processor is amazing, the storage is amazing, the feel and look is amazing This will be my phone for at least 2 years, what a great purchase

Phone is rock solid. even though it doesnt have the SD card slot that it's supposed to have. (thnx Verizon) but overall greta battery Life. sweet camera. and it's fast fast fast. running android 10 smooth as butter

I've had this since March so this is a review informed by a lot of use. A great phone, to me anyway, hits on 4 basic points. Great screen, great battery, great camera, great performance. The s20+ excells at each of these. After hearing the announcement of the iPhone 12 I found it funny hearing Apple fans remark that "they couldn't do 5G, 120hz, AND get outstanding battery life. Well I'm writing this from my 5G, 120hz screen, I'm midway through the day after 9 months ownership and heavy use still sitting at 81% battery so.. maybe Apple can't but..

I upgraded from a Galaxy S7 to this phone. I have avoided upgrading mostly because I don't want a larger device and don't feel I need any better technology. My other phone died so I had not choice and although this phone is a little longer than my old one, it's not that much bigger. The speed, screen quality. battery and all-around performance is noticeably better and this phone uses almost all of the screen space for viewing so it seems like a much larger phone. I'm still getting used to some of the new features, but so far I'm very pleased!

Went from S6 to this...big difference in speed and excellent quality display/view of apps/vids, sound quality, more options and drive space; camera and video are excellent quality outputs; oh yeah, the 5G speed! Only negative so far is that you can't do a 'clear cache' of all apps at one time like S6, you have to go thru each app at-a-time, very time consuming; the other neg is that the one button is located in the middle where some phone holders clamp/clasp.

I was wondering why the review is so low- but decided go for it, after BB promotion + Verizon credits, it was the best deal yes its less ram than S20 but I don't find its the draw point, since its cheaper for the reason... external memory card missing, I dont use it so Im fine with it. Since its not exact S20 and made for Verizon, and Verizon slightly cheapen it, I wouldnt pay full price for sure. Other than that its great phone, so far happy. Fast, good, durable and awesome camera

The Galaxy S20 5G UW 128GB, Cosmic Grey looks great. I like the size...fits nicely in hand and the screen size is just right. The sharpness of the photos is amazing. Local and even international telephone calls sound as if you are talking to someone standing beside you. Charges quickly and holds the charge longer than any phone I have owned. Have not yet had the opportunity to utilize 5G. Overall, very pleased with this replacement for my S8.

This phone gets a bad rap because it doesn't have the external memory card slot and has only 8 gigs of ram. It comes with 128 gb of storage which is plenty for most people unless you store tons of videos or other large files. It has pleof ram for the average user as well. The cameras are great too once you get used to making adjustments. Overall a great phone and totally worth it as long as it's on sale.

On one hand I miss being able to add an SD card, but having the full range of 5G available is an acceptable trade off. I've never filled a 128 GB memory anyway. The camera is great and I haven't run into any problems with anything on the phone. I am still getting used to the new fingerprint reader since the move to the front of the phone.

It's just the right size: big enough screen but not bulky. It holds a charge for a good amount of time; although, I haven't tracked for how long. And it recharges very fast. The fingerprint feature is nice and fairly reliable, but sometimes quirky. I don't take many photos, so I can't comment on that.

Transfer from one phone to another is much simpler now, it does it wirelessly and also transfers all your apps and passwords. Phone is a bit weird, volume is now on the same side as power so it's hard to get used to. The curved edges make it impossible to get a good screen protector, and the back is glass so you need a good case as well. It's very fast and has tons of room for all your apps, so that's a plus. Does NOT have a heartrate monitor, which is weird because the old ones do. Takes good pictures, still need to play with the settings to get accurate colors.

This was a great upgrade for me. I had the Samsung S7 and this new phone blows that one away. Much more storage, and overall quality is unmatched. Pics and videos come out super clear. Battery life is far greater than old phone. I can use all day for business emails and texting and still have plenty of charge.