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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 3.7 out of 5 stars with 3 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Rated 5 out of 5 stars

    Superfast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only works if you have thunderbolt 3. Get hot during usage. Samsung support is solid which is good to know incase drive fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fastest External Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one fast drive if you have a Thunderbolt 3 port. I use this to move photos and video between my Macbook Pro and iMac Pro. Very expensive so if you don't need the speed, then get a USB 3 model for much less.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this it ran slow and sluggish on my iMac. Read oh ppls review before purchasing this and watch YouTube videos it was a disappointing purchase. I Switched my purchase to thunderbolt Envoy Pro Ex which runs the way it should on my iMac.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      COCO:

      I am very sorry to see that you were not happy with the performance speeds of the Samsung X5 Portable SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

      Your 2TB X5 was engineered to deliver read/write speeds of up to 2,800/2,300 MB/s on a device that supports Thunderbolt 3, but the speed may vary depending on the user‘s system environment and the types of data being transferred. If you use cables other than the one included in the product package, the X5 may not achieve the target performance.

      Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

      You can reach Samsung Memory Support via any of the below options:
      1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

      We hope to regain you as a customer in the near future.

      ~ Samsung Memory Samsung

  • Customer reviews from Samsung US

    User rating, 4.5 out of 5 stars with 19 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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