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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 43 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the POWERbot™'s vacuuming capabilities, with many praising its effectiveness in maintaining clean floors between deep cleans. They also find the robot vacuum easy to use and clean. However, customers are negative about its navigation, noting challenges with maneuvering around furniture and obstacles in tighter spaces. The robot sometimes struggles to navigate efficiently in areas with limited space or many obstructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
  • Pros mentioned:
    Vacuuming
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great if you use it often, jams when you look away

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on flat, even surfaces. Good on tile, low pile carpet/rugs, and wood floors. But it does seem to get lost easily with chairs and tables, and helping it out does seem to make it miss areas later on. The remote has a great spot clean feature that I find myself using often, just point the laser (close but not right on it), and it’ll follow. The suction power on it great considering we have 3 mostly white pets all with long coats. Running it daily or every other day will keep your home clean and prevent jams/clogs. Which happen a lot with us and are not the easiest to clean without good tool such as picks and fine pliers. Not the best for people that like to set and forget unless you have a good cleared floor and few messes every time. It will ping your phone with cries for help until you get it.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 5 out of 5 stars

    awesome vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vac has a remote that has ability to POINT CLEAN. You just point where and vac will follow. Has mapping function, 3 levels of cleaning, at the normal it is quiet 8n comparison with many others. Does the job well, can manually direct it. Con: magnetic tape to avoid the areas does not work and is very short.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this about a full month, but has been great for the most part. We have a dog that sheds like crazy. I was constantly vacuuming and it was getting old so I bought this. Super easy to setup and control. I have it set on a daily schedule to run when we are not home. It usually takes two tries to get the entire area and will re-dock to charge to finish the final round. It has gotten caught a couple times and died needed us to manually put it back on the charger. There have also been a couple times it just didn't make it back to the base to charge in enough time and died. But other than that it has been awesome coming home to a clean floor. This is by no means a full replacement for a regular vacuum, but we only have to vacuum once a week to get the small areas this just doesn't get to compared to daily without it. The holding bin is not big and with the amount of shedding my dog does it has to be emptied every other day. I have not used any of the other robot vacuums so I can't say how it compares, but talking to others that have those, this seems to be comparable if not better than the others. Would definitely buy this again and would recommend it to others.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good for the most part

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says it will do.. my only 3 complaints are it doesn't finish my place on 1 pass and has to return to charging station before it can resume.. that shouldn't be the case for an under 1000 sq ft place.. the scheduler is not working. It doesn't go in spots that are less than 3 feet wide.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    I love it, but it's far from perfect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item on clearance for 30% off retail. Retail price is certainly a bit high for what you get. Pros: Having a robot vacuum is amazing. Having a shedding dog, a cat and 3 kids, this thing does an outstanding job maintaining the incredible amount of dirt and hair we create. It vacuums very well. It vacuums as well as our cordless Dyson Navigates around random stuff on the floor well. As in, it generally doesn't get caught up in a t shirt on the floor. However, a shoestring, cellphone cable, smaller things, it cannot see and issues occur. Bin is a fine size for me and easy to empy/clean. Brush roll is also very easy to maintain. The app is nice, seeing it's paths is nice and it has some other cool features. Cons It's very conservative when it does see objects in it's way. ie Will leave a 1-2" radius around our kitchen table legs. Along with the previous, just not quite as smart/precise as I'd hoped. It cannot handle my black rug, seems to think it's about to be falling into an abyss. I'm not sure how capable the room mapping feature is or the need for the camera. Remote requirement for app setup.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Hobbs! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. I have provided a link that will shed light on the concerns you're having. (https://www.samsung.com/us/support/answer/ANS00088082/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143853056
      Thank you for choosing Samsung. ^Nic Samsung

  • Pros mentioned:
    Vacuuming
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Robot Samsung 2021

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It picks up the dirt and hair very well - but it is not efficient when doing areas in a straight line, ( like on the carpet in the dining room) there is nothing on the carpet, it is in a walk way. It goes zig and zag in stead of a straight line. Yesterday was the first time I used it and today is the second, hopeful it will make me happy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We weren't looking for a complete replacement for our normal upright vacuum, we were just looking for something to help with some day to day touch up work and this certainly gets the job done. After trying a couple other competitors we ended up going with Samsung mostly because we already have other Samsung devices and so it made sense to just keep to their Smart Things App to see everything (and Smart Things was already linked to Google Assistant so using Google to start/stop the vacuum was a breeze). Wonderful to have it just run every night and even then crazy to see how much it still picks up. Even has helped us keep the main floor it runs on picked up so it can successfully run each night, so there's a win as well in my book. Kitchen/living room/dinning room/office/small hallway/bathroom are straightened up and vacuumed every single day now - what can't you love about that!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Vacuuming

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my powerbot. I have two cats, that shed fur like crazy.. And this powerbot takes care of all of it. I can start it when I leave work, and by the time I get home it's all done. I only had to press a button. It definitely saves me time and a bunch of energy of dragging out my old vacuum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 Roombas before this and I decided to switch becuase of the trouble I was having with the roomba but I will say that this robot vacuum is not as good at picking everything up like the roomba but i have not had a problem with it charging wise. It does every once in awhile need to be found and brought back to the charger but roomba did that as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a robotic vacuum that would work on dog hair. I have a constant layer of dog hair on my floor that I just couldn't keep up with. My "Alice" does the job! (Yes, I'm a Brady Bunch fan). I haven't used all the features yet, i just put her on when I'm home and my house is cleaner than it ever has been. I clean it out after every use and it's so easy. This is a higher priced vacuum, but i have many Samsung products and I'm happy with every one. I was concerned my dog would bark at her, but she doesn't. She attacks my regular vacuum. This doesn't completely replace a regular vacuum, but i haven't used it much at all. I am 100% satisfied with this vacuum and would highly recommend it to anyone thinking of buying this type of vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    a lot of power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is one of the best robot vacuum, it have a lot of power and easy to clean after use. downside is that is to expensive and samsung need to work more on the app like neato.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 4 out of 5 stars

    Does a good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used a lot yet as still new. Does good job on carpet, doesn't get into corners in kitchen due to cabinets being low. Am I glad I purchased, yes....I'd rather do anything than vacuum. I'm sort of tech savvy so I kind of wish had gotten one with more bells and whistles',

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is better than the other two brands I had purchased. However; they all best work with open rooms with little furniture. It just that the time it take for them to finish living room and dining room I can vacuum in 15 mins or less compared to time it takes the Robot. Maybe my generation will never get use to them. I tried it but went back to my vacuum cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very powerful suction and not very loud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has an impressive amount of suction and is surprisingly quiet even on the turbo setting. The app works well and we like being able to optionally point it where we want it to go for spot cleaning. It takes some time to learn its way around your room, but then subsequent cleanings are much quicker.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I couldn't agree more, Bestbuyaddict! This vacuum is a wonderful addition to any home. ^Jecca Samsung

  • Rated 5 out of 5 stars

    This thing sucks... in a good way!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum sucks! It can handle pet hair with ease. The remote makes it kid friendly and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 5 out of 5 stars

    POWERbot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd POWERbot I've owned and this one far exceeds the previous one. The sensors are more significant in recognizing obstacles which prevents it from becoming stuck and limits the number of times requiring personal attention. Vacuuming is adequate, clean up of device is simple, and the app is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    James the 5th

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is the very best sweeper. It looks cool and works great! App control and schedule settings is easy to use. But like all things it does loose battery life in about 2 years. I highly recommend the Best Buy insurance plan. We purchased our first and been getting free replacements every 2 years since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a robot vacuum that worked well with pet hair, could be scheduled, and would learn an environment. When I saw the description of this vacuum I couldn't settle for anything less. It has every feature I could ever desire for a robot vacuum, even being controllable like an rc car from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liberation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WORST chore is vacuuming! This bot has relieved us from a major pain. We are constantly amazed by the amount of detritus that our bot (nicknamed "Sami") brings to us as offerings, three times a day! We have a cat and a husky who provide us with copious sheddings to feed Sami. I have scored majorly! by purchasing Sami!!! You should follow my lead!!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi EarlyAdopter! We're so delighted that Sami has found such a great home with you where he can help out around the house. We hope your furry friends love the vacuum just as much as you do. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very effective and easy to use vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this purchase. We use the Powerbot all the time and it has been great with picking up all the dob hair our dog sheds during these hot summer days. This was simple to set up and has easy to use commands. Highly recommend this device.

    I would recommend this to a friend
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