Customer Ratings & Reviews

Did not work straight out of the box! Other than not working the scooter has a very small platform. You fall straight off if you dont hold your balance. Very bad experience.Think twice before you spend your cold hard cash. App has so many Glitches! Horrible!!!!!!!

I really recommend this escooter I use to have the bird version but definitely recomend this ninebot e4 feel smooth and is fast love it and it is a great buy

Overall, this scooter is fun and easy to use. It was truly easy to setup and if you don’t like directions well the only thing you need is common sense (all tools included). The app is basic but nice as you can lock the wheel as long as you’re in range of Bluetooth. It also has a community and let’s you control lighting (headlight, brakes and under lighting) on the device and regenerative braking. I have done well in full charges and takes me we’re I want to go. Big plus is the tires are solid and you will not have to worry about having a flat. (This unit is 30 pounds) For the bad: the scooter is a little slow and when you have an incline you can definitely feel the slowness. If you have more than 10% grade may come to a full stop depending on your weight. I would say best weight is 180 pounds or less especially if you have backpack with normal stuff (laptops etc). The last thing is the device is in KM and I can’t figure out how to switch it over to MPH. Overall it’s a good device and would recommend it. I would do your research and see if you can have something with a little more power especially if you have a lot of hills. I recommend a helmet because a lot of cars don’t pay attention. Other cool accessories are phone holder, bike lock or carrying storage.

I personally would like to see an improvement with the suspension and/or rear brake it tends to makes a loud bang on pavement cracks. Even though I'm 6' 227 15 MPH max speed setting normal with get you the most distance per charge but I like the (red) sport mode. For this mode press power 4x for the little extra speed and acceleration to 18 MPH at the cost of traveling distance. It can even reach 22 MPH going down a slight decline. I have not tried a hill yet. And yes a slight incline with slow max speed even on (red) sport mode. I strongly recommend protective gear like knee/elbow pads and a helmet. A fall really would be like an unsuspected trip running at full sprint or worse. Better safe than sorry.

First time ever buying one and a great scooter. Worked well in operation and use. Easy to learn and I loved the undercarriage lights. Goes long distance, holds charge long period of time and high speed even with my weight! Unfortunately 25 days into use, it started having an error code and would not work. The FAQ on their website gave two options to reboot but neither worked. Now i'm waiting on their service team to inform me on how to fix this. Worth the headache? remains to be seen but spending $800 for a product that worked for less than a month is incredibly annoying. I hope their service team is easy to work with and expedient.

Purchased for my 11 year old as a birthday gift and he loves it. Very sturdy. Easy to set up. Power lasts long for his type of use. Decent speed. Folds easily. A little bit heavy so he does need a little help when carrying it.

I purchased this scooter to use as a commuting vehicle for work. I have the privilege of traveling exclusively on my City's trail system during my 6-mile morning commute to work and it is really nice! Words of Warning: This is not an issue with the product just generally how battery-powered devices work. If you use sport mode, you WILL NOT get 28-miles per charge. If you go full speed the whole way plan on getting about half of the specified range.

Light weight good battery. You may feel the bumps if you ride in. Nyc

Like so many I've talked with, this scooter falls about a couple months after you get it-- the rear fender aka stomp brake, has broken for four people I know. Another thing is the battery mount comes loose and fries the battery. It's fun for the first few months but then all fun is eclipsed by trying to get repairs/ replaced parts. Good luck-- customer service is farmed to India, customer service reading off scripts probably written by un-fluent Chinese.

I love this scooter. You can't get a flat because the tires don't use air. It's pretty fast

Great right and really really fast and I love it. And I highly recommend it to buy someone

It’s a very nice scooter and fast. I would recommend getting this one for sure

It is a good quality product, works really well and would another one in the future

I like this scooter i try this i like all the time

Purchased this scooter for my daughter. She loves it.

Really fun to ride around the neighborhood! I put mine in sport mode and got it up to 26 MPH! They do take a long time to fully charge but they last awhile too, the extra money for the larger battery is well worth it!

The ES4 did not work out of the box. Extremely disappointing experience. I had to go back to the store and return. Was a waste of time for me. When returning, they started asking for 15% restocking fee which they waived after haggling.