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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 177 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the comfort and assembly of the Hannah Upholstered Executive Office Chair with Headrest Pillow. Many customers rave about how comfortable the chair is, while others appreciate how easy it is to put together. The chair's fabric is also praised for its durability. However, a few customers have expressed concerns about the chair's size, feeling that it may be too small for some individuals. Additionally, some customers have mentioned that the chair's padding could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 177 reviews
  • Pros mentioned:
    Assembly, Comfort, Quality

    Rated 3 out of 5 stars

    NOT A HEADREST NOT A RECLINER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assembled this thing in like 10 minutes. This chair is comfortable, padded, and good quality BUT the specs of the chair for both "headrest" and "recliner" are very misleading. There is only a padded backrest so I don't know what they classify as a headrest. There is clearly not enough room to rest your head when sitting properly. Also, a recliner should allow the backrest component to pivot separately from the chair, but this chair only rocks back. So not sure how they classify a recliner either.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Serra Executive Hannah Chair Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much enjoy this chair it is comfortable for extended periods of time and it was relatively easy to put together without assistance (our beagle did supervise me but contributed no meaningful assistance) I purchased the chair on sale, BB got it to my home in a timely manner and as said, after several weeks of use, I find it comfortable to work from I am glad I made this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Comfortable but sort of stiff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s comfortable overall but a little stiff at the same time. I prefer to add a mini pillow with it for my back problems but it’s better than most chairs

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Serta desk chair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to shabby for a desk chair I prefer desk chair over gaming chairs just cause they more comfortable on the booty for those long gaming hours

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Compact and comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This office chair is perfect for low desk clearance and limited roll space. Very comfortable to sit. Well made and easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Chair Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this chair online. It arrived early, it was very simple and easy to assemble. I love the comfort and support. It is the best Office Chair I have ever owned. The fact that I could assemble it by myself was Awesome. Good job Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better is impossible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from my home office, I usually stay around 10 hours working. I am so happy I acquired this chair, I never more have backache and the chair is great in the summer and in the winter. I am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort, Quality

    Rated 5 out of 5 stars

    Great chair for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fairly easy to set this chair up when it arrived. It's also quite comfortable. The fabric has held up to daily use so far. (It's a suede-like fabric that actually feels pretty cool.) All in all, this is one of my favorite purchases of the year so far.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort, Quality

    Rated 5 out of 5 stars

    Great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived packaged well. Pretty easy to assemble. Comfy chair and no complaints so far. Preferred fabric over faux leather. Came back for another so my other other college student was comfortable studying too. I think the price is great!

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 5 out of 5 stars

    Best ever office chair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is excellent. It's so comfortable. I have never owned a chair this comfortable. It adjusts different heights, it rolls with ease, and you can recline way back, or rock. I can actually lay my head on the chair back and watch TV or fall asleep watching lol. It also spins with ease. Its made sturdy and durable. Putting it together was easy, The top part of the chair is a bit tricky, but if you follow the pictures in the manual, it will go together well. I love this chair and I am so happy I bought it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this chair is amazing. The cushions on the arms is a big deal too. Im a little small so i can fit both my legs on the seat in any position i like. My only negative opinion on this chair is that theres no head rest or extension but you can see that before buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Very plush comfortable seat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 5 of these chairs for our office. They are very plush and comfortable especially on the lumbar. The color is much darker in person that the photo online. Only complaint is that the chair does not descend low enough to fit under the keyboard tray area. Makes typing a bit difficult but not enough for us to return these.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfort Meets Style – A Great Chair for Long Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Serta Hannah Upholstered Executive Office Chair for a few weeks now, and overall, I'm really impressed. It strikes a great balance between comfort, aesthetics, and support—especially if you're someone who spends long hours at a desk.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 5 out of 5 stars

    Perfect for remote work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my wife to work from home. She loves it, huge upgrade from her previous chair and at a good price. Very comfortable and easy to assemble, Took only 15 minutes. Soft material and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 4 out of 5 stars

    Great chair for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super comfortable and easy to put together. only drawback is the padding on the arms...not much there. 4/5

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Quality

    Rated 5 out of 5 stars

    Quality reflects the cost

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother's home office. Very comfortable chair. Good support. High quality material. Its a bit expensive, but you're paying for the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Quality

    Rated 4 out of 5 stars

    Comfortable office chair!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice office chair for my wfh set-up....easy to assemble and I get cold easily, so I liked the fabric. I only wish there was a little more cushioning overall. Also I had to add my own lumbar support. A great investment!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Very Comfortable/Reasonable Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair fits the description and price very well. The microfiber plush material is very soft and comfortable. My only gripe about it is when its adjusted to its lowest height, its still fairly high up for my particular desk. Other than that, it is still a very good chair for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Back support
    Cons mentioned:
    Tilt

    Rated 4 out of 5 stars

    Nice Chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Chair, it does everything that it says it will, However, it has limited tilt. Rolls well and supports the back.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy solid chair. As pictured, sturdy, and easy to put together

    I would recommend this to a friend
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