Customer Ratings & Reviews

I started my robot vacuum experience with a Bobsweep, worked great but it was,,, well very delicate, it would break very easily, I was buying replacement parts, sending it back, just a pain. Replaced it with a shark after almost 2 years and very happy! Much tougher design, cleaning is simply and no hassle. Only complaint versus the bobsweep is it doesn’t seem to really map what it’s cleaning, just kinda muscles it all till battery is lol then docks, but in long run is a much better product.

I have used this product about 10 times now, it does a good job so far. The only disappointment is that I thought it would provide a map of the house, but it does not. We do not have a pet - so I can not tell about pet hairs.

I personally feel thst buying a robot vaccume cleaner without a true mapping is not worth it. This is simply an entey level cleaner and does not follow any patern for cleaning abd bumps into furniture ans walls. I will not recommend it even if you get it for $100.

Does not connect to shark wifi and therefore can't use mapping and etc. Works fine otherwise. So if you don't care about the perks, take the risk.

This is a descent robot vacuum. However, no mapping on this model, so it goes anywhere and everywhere.

SET-UP Initial configuration was straightforward and relatively pain-free. Using Shark’s instructions, I chose an iOS device to initially configure my vacuum. A word of note: use SharkClean to search for the necessary app in either the Google Play store or the Apple App Store and not Shark Robot. I was surprised to find how many apps (mostly games) must be weeded through to find the correct Shark app. The Ion Vacuum can only use Wi-Fi on the 2.4GHz band. Prior to configuring the device, you must make sure your Android or iOS device is not connected to your 5GHz Wi-Fi, if so equipped. Like I stated earlier, initial configuration wasn’t error free, but went without much fuss. The errors that I encountered were easily fixed by restarting the SharkClean app. Just when it appeared the Ion failed to configure correctly, restarting the app magically fixed all issues and reported that the vacuum was properly set-up and ready to use. USE I find the actual performance of the vacuum a mixed bag. The Ion does a good job at cleaning up loose debris off my hardwood floors. The long, spinning side brushes help bring anything on the floor or along a wall under the vacuum where the bottom roller can sweep it up into the .1 gallon dust cup. The Ion never failed to remove any debris from the hardwood floors that it encountered. However, its performance on carpets and rugs is quite different. I am not nearly impressed. I have a mix of surfaces in my house. Hardwood floors, tile, short nap carpet, short nap rugs, and a long nap, dare I say “shag” style rug. Once the little vacuum encounters some form of soft flooring, it really seems to be drug down. The vacuum seems to labor quite a bit when sweeping anything other than hard floors. My carpets and short nap rugs never really give any issues to my other vacuums (even cordless ones), but the Shark sounds like it’s a lot of work it to clean those surfaces. Those long, rotating brushes that work so well to sweep along the walls and in the middle of the hardwoods are next to useless on any form of soft material. The brushes are so long, that any little bit of resistance just folds them up as they spin around, making them useless on carpets and rugs. However, to be fair to Shark, the vacuum has never given an error of failed to truck right along while sweeping my carpets and rugs. It has never given up and has even managed to sweep my shag style rug. Something that my big upright can’t do. Lastly, I am in no way a fan of the Shark mapping algorithms. I have never owned a robot vacuum before, but anticipated some form of cleaning protocol for the little Ion. If there is one, I haven’t witnessed it. The vacuum seems to just randomly truck along until it bumps into something and then spins to another direction, wash, rinse, repeat. I was expecting some form of logic or method to its cleaning regimen, but I have yet to see it. There are still areas of my 1st floor that the vacuum has not touched and other areas its been over several times. The vacuum does come with “BotBoundry” tape to keep it confined to a smaller area. This would, without doubt, increase its cleaning effectiveness. But who really wants a bunch of black, magnetic tape stuck all around their house? While it is a solution to help contain the vacuum to a desired cleaning area, it is just not a practical or elegant solution. SOFTWARE This is a huge let down for me. I have found little else useful about the SharkClean app other than telling the Ion to start cleaning and return to the dock. All other functions seem useless. I have tried the different modes for the Ion (Eco, Normal, Max). There appears to be no discernible difference in performance. The vacuum doesn’t decrease or increase its suction and the vacuum runs the same amount of time, no matter what setting it is on. Registering the product via the SharkClean app has proven impossible. Thinking it was just a glitch with the iOS app, I tried to register the product with my Android phone. Both the iOS and Android app appear to work until the very last step and both fail. I get an invalid model number error and an invalid serial number error every time. Thinking it was my inability to type, I even tried to register using the QR code on the bottom of the vacuum. It didn’t work. Furthermore, make sure you remember your password when you create your Shark account. It is an exercise in frustration to reset your credentials. Shark claims the vacuum is compatible with voice assistants. For some reason, mine is not. I have enabled the SharkClean app in my Amazon Alexa app and linked the accounts. However, I have been unsuccessful at getting Alexa to communicate with my Ion. Alexa keeps giving me a communications error and refers me to SharkClean.com to troubleshoot. I tried that, but the results have been the same. No luck. I don’t really find this a deal breaker, as it is just icing on the cake. I can always use the SharkClean app to start and stop the Ion. CONCLUSION The little vacuum has picked up quite a bit of stuff off my floors. I am pleased with its performance on my hardwoods and tile. Once going, it goes about its business and doesn’t give much fuss. Even without moving chairs and barstools, the Ion has never gotten stuck or in a situation it couldn’t find its way out of. My wife thinks it is loud when I use it in the evening, but nothing a couple of clicks on the TV remote can’t solve (I don’t think it’s too loud). My cleaning cycles have ranged from 60 – 90 minutes and then the vacuum returns to the dock for recharging (Recharging from 0% takes about 3 hours). While I like the performance on hard surfaces, I’m not as impressed on carpets and rugs. However, as I mentioned earlier, the Ion may sound like it is laboring, but it still goes about its business without intervention. However, the cleaning area is greatly reduced on carpets and rugs. Those long brushes work great on hard surfaces, but are useless on even the shortest of carpet. In the end, I want to really like and recommend this product. I had high hopes for it, as my other Shark vacuums have been outstanding. Both the Android and iOS apps are very buggy. The vacuum doesn’t seem to have any form of self-learning mapping logic built in. It just appears to go until it bumps into something and then spins around going in that direction until the next obstacle. As of now, this vacuum and its software seem like beta units. I am only going to give it 3 stars. However, I would give it 4 stars if Shark can get the bugs worked out of the software and the user experience.

Didn't map like I was told it would. Best for open spaces, not areas with people actually living in it.

It's useful, but the machine doesn't have map and she goes all crazy cleanin