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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 859 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the Matrix Plus 2-in-1 Robot Vacuum & Mop's mopping feature, easy setup, self-emptying function, and mapping capabilities. They appreciate how well it cleans, handles pet hair, and operates quietly. However, some users have concerns about its battery life, occasional malfunctions, small water tank capacity, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 854 reviews
  • Rated 4 out of 5 stars

    Great upgrade! Vacuum is nice with AI mapping.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great first step upgrade … the mapping of the whole house is actually amazing and pretty accurate. Thing I love - 3d mapping - the vacuum and filter. Makes me feel sooo happy - ai name suggestions Things to improve: - just wish I could add one room it missed without remapping the whole thing - it takes forever to vacuum one room (aka 30 min) - not sure how clean it is??? - switching between mopping and vacuuming isn’t clear and easy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap plastic

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a decent vacmop for the price point. However, I’ve owned it for a little over five months now and the plastic hinged plug for the mop attachment broke recently despite being very gently used. It still functions, but the broken pieces must be strategically placed back together in order to work properly, which takes more time than to just manually vacuum or mop. I’m hoping I can get the part replaced as it is still under the manufacturer warranty.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Olivia,

      Thank you for taking the time to leave this review.

      We're very sorry to know that the plastic hinged plug for the mop attachment broke. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom and I always want a robot vaccuum/mop, and I am so happy I got the shark! First of all, it is a lot less than the Roomba, and second, it it just so convenient to have (especially if you have pets). When we first got it (this is hilarious) I didn't know it would go back to the dock to charge on it's own and it scared my mom! I was outside when she called Me and told me Bruce (our shark's name) rushed to the dock, running for it's life. And then, later that night, I wasn't expecting it to go finish where it left off (which scared my mom again lol) which is awesome. oh, and our cats love to stalk it and watch it work lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice. We love ours!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im satified! For the money, shes awesome. Mapping - Great Self cleaning- perfect "MATRIX" clean - best vacuuming these rugs and carpets have ever had without paying someone or renting a cleaner. Ease of app. - well done. Im old and I get it. Lol Great tool for the house. Works with Alexa, and maybe Google. I do hope that eventually, that it only needs me to say "Becky" instead of this interaction; "Alexa, ask Shark to clean kitchen." "Okay, which robot?" "Becky." I only have one robot. Lol That may be more Amazon than Shark too, though. Overall though, buy it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Misleading.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front of box shows that is is filled with water and states self empty for up to 60 days. Thats only true if you dont have the mop attachment on. It only self empties with the vacuum attachment. You have to manually dump when using the vacuum only attachment. Not sure I would have purchased if i knew I had to change attachments everytime to switch between mom and vacuum self empty.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot for tiled floor, for wood floor lil bit less, but in everyday use still great and no mess with cleaning after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans really well! We have a dog that sheds like crazy, and this guy (we named him Bruce) picks most of the hair! Saves me so much time, and while it doesnt get every corner and crevice it does so much that makes me chores list easier. I highly recommend, especially if you can get it on sale. I bought it full price and I do not regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how unbelievable this thing is. I wont ever be without one again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bentley is his name!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been my best purchase hands down. I’ve told any and everybody that will listen about this robot, and have had at least 5 people purchase so far :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than stated. Instructions and initial startup was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum cleaner Review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently invested in this Vacuum Cleaner and I am absolutely blown away by its capabilities! This vacuum cleaner is not just your ordinary cleaning device - it's a game-changer that combines vacuuming and mopping functionalities, all while being able to clean on its own with just a few taps on the accompanying app I really recommend it if you have dogs also!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having kids, i see crumbs every second, so i decided to give this Robot a try, and I have been loving it. I love that you can choose which room to clean or spot clean. Helps tremendously.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product however still dont know how to use the mopping attachment. Directions are not good at all!! Thats why i give it a 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back-saving ultra convenience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a back-saver this cleaning bot is! It's amazing how accurate it's mapping feature is, and how easy it is with the app to label my rooms, send it to specific areas of the house, and know when it is done or just emptying it's dust bin. Worth every penny!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First day use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up,ill give it that. On my first use it went over sandals (thought it had object detection) and did not go deep into corners, seems like it stops maybe 6 inches before touching a wall. When done, a lot of hair was wrapped in the brush. I do have 4 cats and one long haired dog.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We certainly understand how frustrating this situation must be. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is perfect for my white tiles, always makes me feel happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark 2-1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The truth has left me very impressed with this device, I had never bought something like this and I tried this for the first time and the truth makes your life easier and saves you time, it is amazing I recommend it 100% thanks SHARK LOVE YOU ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good but the shark we names Mrs doubtfire cleans pretty good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark 2 in 1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Such a smart technology cleaning device, I love mine, always wanted one and I use mine frequently and it does such a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Clean 2in1 the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my best purchase recently. Beautiful, easy to use and most importantly time saving. I am very glad that I have this robot vacuum cleaner. It both cleans well and does excellent wet cleaning.

    I would recommend this to a friend
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