Customer Ratings & Reviews

Maybe 15 years ago had a Roomba robot vacuum. At the time we had a dog who shed like crazy and most the time the vacuum got clogged up with dog hair. So was turned off to robot vacuums for number of years. Recently this unit came up on sale from BB and no longer have that same dog, RIP Macy, figured give it another try. Very impressed with this unit. Set-up is easy and the app walks you through the steps. Been using this for about a month. My house is roughly 1900 square feet so I do not run the entire house in one go. The robot can run for an hour then needs to recharge. However, the app does let you map your house then divide up the map into rooms. So, simply set schedule to do couple rooms certain days the week and run the others opposite days. Noise-level...am not put off by noise Leven the robot, yes of course it is not whisper quiet but is fine. When the on-board collection is full or when a cycle is completed the robot returns to the base and empties. This is a bit of noise but is very quick and not a biggie. Overall am impressed and happy with the purchase. I did buy this on sale at 50% off so I would not have paid full price, I do recommend this unit with one exception -- I no longer have any pets so I cannot speak to it picking up pet hair. However, I do live in Arizona where no matter what you do get dust in the house more than other places have lived. This does a great job and am happy with the purchase. --Side note, the app lets you name the robot and suggests fun names like Steve McClean...love this detail!

Pretty impressive robot vacuum considering the price point compared to other name brands in the same space. The vacuum works well and we are glad that we purchased it. The only reason we did not give it a 5 star is because we expected the schedule cleaning feature to have the ability to schedule specific rooms at different times and/or days. This feature is lacking. You are therefore left with the vacuum attempting to clean the entire mapped house on a schedule which is impractical if you have more than 1500 sq ft as it will take all day to perform the task. Hopefully, Shark may update the app in the future to allow for granular room scheduling. If your needs don't require specific room scheduled cleaning, then this may fit your needs just fine.

Moved in with my man and his husky and almost immediately wanted to move back out. Purchased this as a last resort to save my sanity and i would give it 10 stars if there were a way to make it do couches as well! Mapping was easier than I thought and it was also easy to set up my zones. Battery life is pretty decent and it gets the job done. I’m actually buying this second one as a gift for my mom…

I had an irobot for 3 years and was very unhappy with many things. Mainly that i had to pick it up weekly and cut all the hair out of rhe rollers. The shark no hair wrap is worth every penny!! This app was a little difficult at first. I finally gave up and created my account and verified my email on my actualy laptop instead of my phone and ive had zero issues with the app since then. You can name your rooms, make “keep out” zones and schedule run times. Id highly recommend this robot vacuum

It cleans well, intuitive mapping and cleaning. The only thing I can complain about is the scheduling function is not very flexible or customizable. It does exist, but Shark also states they may improve it in the future. Not a huge complaint but with kids and dogs we’re a little flexible on when we can or can’t schedule. Aside from that minor complaint, this is the best purchase of the year. Great for dog hair and dirt, moves over entry mats and small carpets easily.

I purchased this on a whim, because I was so disappointed in my 2 Roombas. This robot beats Roomba hands down. The self emptying feature is far better than the the Roomba J13. No filters to deal with and most importantly, it doesnt get stuck under furniture. I have 2 dogs and this vacuum does the job. I love it so much, that I bought one for my daughter for Christmas. Highly recommend!

This is my 4th robotic vacuum - actually the cheapest one I’ve bought by far, however a far superior product. If you have pets, man this is it! The “Matrix Clean” option is amazing, even leaves the fine crisp lines in the carpet letting everyone know that carpet is fresh as can be. The bagless emptying bin is also an awesome feature - and I truly appreciate all the filters on this thing - never get the smelly vacuum smell.

This lady (Rosie, or Maryl Sweep) does everything she is supposed to do. I love the fact that she is upgraded with a brushroll that doesn't get as much hair stuck in it! My only complaint is that she gets confused very easily. For example, I will ask her to go to a specific room. She will head to a completely different room, and I have to stop her in the app and then ask her to start again - she makes her way there after that. Overall, a must have for any pet/child heavy home!

I had an older Shark that I bought about 4-5 years ago prior to this unit. I didn't think there would be that much of a difference in performance and only upgraded due to one of the drive wheels stripping out on one of the wheels which was the 2nd time this had happened. I purchased this model and I can't believe how much better all around it is! It's quieter, has better mapping software and hardware. The dust bin functionality is much friendlier although I do wish it didn't pull from the side. This can be an issue if you plan to place this model in a corner since the dust bin pulls from the right side. I've owned this unit almost 2 months now and it has performed very well. If you have a Shark over three years old like I did, it is well worth upgrading.

The vacuum works like a charm. I thought it would struggle as I added new furniture and moved things around but I haven't had any issues. This helps me stay on top of all the hair shed from my longhair cat and the litter that they track around the house. I'm so glad I decided to treat myself to my first robot vacuum. I feel the accomplishment of getting clean floors without having to leave the couch or even be at home.

I love this vacuum, it seriously has helped so much. I got a cat and the cat tracks litter everywhere and i was getting tired of vacuuming everyday but this robot vacuum literally has saved me so much time. It sucks everything up super well. I have no complaints i think it was worth the money. I did get it on sale bur i think it is worth the full price tbh

It does a good job with mapping and it does well with cleaning. It is quieter than our prior iRobot. The only downsides are that it doesn’t always “see” things that I think it should and I wish you could make smaller areas to avoid.

This robot vacuum works great on bare floors, I have hardwood and tile. I love the fact that it can go under my bed and other pieces of furniture to clean. That has been the biggest help, getting to the hard to access areas. I gave it 4 stars only because it’s not as good cleaning rugs. I have two cats and I find that I need to get out my regular vacuum to do the rugs and areas the robot can’t access.

We have been looking at the robot cleaners the past couple years, I was very Leary of purchasing one due to my English bulldog thinking it was his new toy! My wife and I are very thrilled that you can schedule it different times frames and it’s amazing how much hair and dirt this picks up after a regular vacuum if the house. We would recommend this product to anyone. Go ahead and pull the trigger!

Helps save me time as a single working mom and full-time student. Setting it up using the explore mode was easy, and it mapped out our 3 bedroom apartment fairly accurately. Setting up no-go-zones was easy and helpful to keep it from getting into areas with cords. Picks up a lot and self-empties. Love the vacuum bot!

Got this vacuum to replace our older that quit. My wife loves this vacuum! It does so much more than our old one and is very efficient. It maps the house and efficiently cleans the floors. It will empty when full and go back to cleaning right where it left off. We would definitely recommend.

Love the Shark Matrix. It has different setting of cleaning which is awesome. It was so easy to program it and it mapped the entire house in no time at all. I also love the feature of the No Go Zone as well instead of purchasing those strips to keep the Shark out of areas you don’t want it in. So worth the money.

The vacuum is wonderful. It mapped out the house and does an incredible job cleaning. I have upgraded padding, but you could never feel the difference before. Now that Shark has taken over, the carpeting feels of higher quality. My floors have never looked better.

This has been a very good addition. It's very easy to set up and it does good work on floors. I have all hardwood floors and it's been perfect so far. The app is easy to use and has all the necessary features to effectively use the robot. It was a great deal of the day purchase.

Have had multiple shark products, this one is by far the best and most affordable! I have had this product for about a month and I love it. It maps out your house and you can choose if you want it to clean the entire area or certain areas. I have 2 dogs that she’d like crazy, and this product works great with fur. 100% recommended!