Customer Ratings & Reviews

This is one of the worst robo vacuum and mop I have ever used.. I bought this after watching many youtube videos and thinking it would be great… But it’s not… Its app is having so many flaws and not at all user friendly. It sometimes get stuck to a place and repeatedly clean that spot even though it’s absolutely and drains its battery.. Once recharged, it resumes the same clean spot and gets stuck there and finally ends up leaving the other rooms for cleaning.. Don’t have option to skip.. VacMop option is the worst, it doesn’t even enter to some rooms for cleaning and ends the mission… So many more issues.. I gave it many chances by resetting and remapping and doing factory reset but every time new issues… Once it was not ready to start cleaning as in the app it was showing 10% charge whereas it has been charging forever.. When I reset it, it showed me 100% charge… Overall I am absolutely disappointed and frustrated with this..

Im not sure if i got a dud or what, my vacuum does some crazy things sometimes, it doesn’t seem to vacuum very well, it will say it's done when the rooms i have set up aren't yet done, i had a problem at the beginning- it kept telling me to fill the clean water tank when it was full but shark sent me a new tank and it fixed that.i got this because of the mopping option but haven't used it much since it's taking so long to vacuum first, it doesn't look like it will vacuum before it mops you have to set to vacuum bare floors first. Also, It has just stopped a couple of times for no apparent reason. The pictures attached were right after it had vacuumed my kitchen, i had it go over it again and just watched it to make sure it was vacuuming the whole area. And it has gotten stuck a couple of times in a step down area that i had blocked off. I had a different brand but it didn't mop, i should have just kept that one.

Love love love!!!!! We've had this for almost a month now, and I couldn't imagine life without it! From the convenience of not having to vacuum and mop everyday, not having to dump out the rubbish or wash the mop pads everyday, this easily is worth the cost! And even when we had been sent a defective robot, within two days Shark had sent us a new one for free! No problems, no hassle, no pain! We tested out the quality of clean, and especially the spot clean setting, it scrubbed so well! It can be loud when its dumping the easte and cleaning the mop pads, but its for a short moment, and honestly, a little bit of noise is an easy trade off for the quality and convenience that this robot provides to me!

I wanted this Robot but at the time I thought the price was too much so I purchased the Eufy, and that one was defective, like really bad...but happily when I returned the Eufy to Bestbuy this one had gone on sale that day and I was able to to an even exchange. Let me tell you, this robot is insanely good, I've had a roomba robot vac for about 3 years and I thought that was the industry standard. This Shark out does it hands down, and the mopping function is far better than I thought it would be. Overall this does an incredible job. I have pets and have a lot of tile flooring in my house and when this robot is done mopping I'd say my floors are about 98% perfect. it may miss one or two little spots of dog drool, but in fairness I have to scrub those areas a few times with a mop myself to get them up. If you purchase this robot with the right expectations it will exceed them everytime. I LOVE it!

At first the vacuum performance had us very impressed, while the app was disappointing. After less than two weeks of using, we will be returning this. Here is why; 1) device won't mop anymore due to an error we can find no information about on Shark's website, app or in the device manual. The vacuum says something is in the way of the dock while the app says the mop needs the mop head manually attached. Nothing we tried is resolving the error 2) the app is horrible. We have multiple Roombas and are really surprised that Shark's app didn't have basic things such as live updates on where vacuum is at during current job. App also continuously shows it activated NeverStuck, but when you click to see the report about where it got stuck, it shows a map of what it cleaned with no details on where it was stuck. Also, the app loads very slow and the customer support chat doesn't function. 3) the mop reservoir/solution is supposed to last about 30 days. We have it mopping less than 600 sq ft only 8 times and it used 80% of the fresh tank already. 4) It isn't running the schedule jobs at the right time. I have it set to start jobs at 12:30 and it keeps starting them at 4:15. The history of cleaning shows many different cleaning runs not started manually or by the schedule. It also shows a day where it did not run on schedule, but there's no info on why it didn't. 5) it has already started having errors about sensors being blocked and needing cleaned. All in all, not as hands off as advertised and the lack of support for troubleshooting led us to return the item. We will not be buying a shark robot vacuum again.

it started off great but ran into some problems. the mop stopped working and it would start to go in circles randomly. I liked it good enough to give it another try because it really started off good. the convince of this robot is great cleans itself refills clean water over good when its working correctly

Easy to set up, when battery runs low it charges itself and after it’s charged it continues where it stopped.

I really like this model as I do have an older version of this that you need to switch out the mop adapter. I also like that it lifts up when comes to a carpet area.

I just got my second one of these in six months because my house has two levels! It's so awesome!

This robot vacuum/mop combo really has it all. Not only does it vacuum and mop on its own, the dock station has a built-in reservoir for lots of mopping and emptying with no involvement from you. And it attaches and detaches the mop so that when it's vacuuming, it can be the best vacuum. It has a lot of super smart features and overall works great. However, it's not perfect - for the price point, there are a couple of things, mostly on the software side, that are not quite as good as they should be. Hopefully, future updates will fix some of these. PROS - Almost entirely self-contained - Strong vacuum picks up all dust, dirt, debris - Mop does a good job cleaning - Station holds cleaning water, dirty water, & vacuuming debris - Perfect Map of House Floors - Easy to set up Rooms and clean just specific room/s - Spot Cleaning works great - Great at getting over and around obstacles - Brilliantly detects carpet/rugs vs Hard Floors - Easy to set up NO GO boundaries/areas - Great maps to show cleaned areas after completion CONS - Alexa/Google Assistant integration not working - Not great at navigating around chair legs/dining room table - Not great at updating in-process cleaning in app - Pricey - Manuals/Guides/Instructions somewhat lacking I have owned MANY robot vacuum cleaners over the last ten years, including a couple that did have "mopping" capabilities, but this is by far the most advanced one I've owned. I never used the mopping on the old ones because it required manually filing the tank then telling it to mop and then manually filling it again when it ran out of water during the middle - also it was pseudo-mopping, not real mopping. This Shark PowerDetect NeverTouch Pro fixes all those issues with it's smart design that let's you really "set it and forget it." A robot vacuum is only as good as its ability to actually clean so let's start with that. This robot has strong suction and while at first I was surprised that it only has one spinning brush on one side where most robot vacs have two (one on each side) it seems to have been designed and programmed in such a way that it just doesn't need two in order to clean. It vacuums and picks up dust, dirt, dog hair, food crumbs, etc with no problem at all and seems to get everything off the floor. It has done an excellent job vacuuming our kitchen (with several thick anti-fatigue mats), dining room, hallway, guest bathroom (with two floor rugs) and large open walk-through area which have both wood laminate flooring and tile (bathroom & kitchen). I previously had a robot vacuum that also did a great job vacuuming, but where this one sets itself apart is the mopping capability. It also does an excellent job mopping. It covers every square inch of all the rooms mentioned above (except for the bathroom since the floor there is mostly covered by rugs so the vacuum intelligently knows not to mop there) and it actually mops and cleans the floors. The mop even extends out a bit from the base of the vacuum on demand to reach edges! My spouse is obsessed with house cleaning and this means he'll not have to mop the floors himself nearly as often since this Shark PowerDetect mopping robot actually does a great job mopping and cleaning all the hard floor surfaces. When you start the robovac for the first time, it drives all over your house mapping out all the floors. When it's done, you have a perfect map of all the rooms it could get to. You can then inside the app, designate and name specific rooms/areas, and you can also designate NO GO rooms/areas. This Shark robovac adheres to those rules exactly. I can go in the app and tell it to vacuum the hallway and it will go to the hallway and vacuum then return to its dock. I can tell it to mop the kitchen floor and it will mop the kitchen floor. And I can leave bedroom doors open without worrying about it going into the bedrooms since I've marked them as NO GO zones. So, just as a robovac, the Shark PowerDetect is great! But what makes it worth the higher cost is the NeverTouch station and the intelligent way this robovac can take care of everything on its own. The station has two water reservoirs - a large one that holds the cleaning solution and a smaller one for "dirty" water for after cleaning. The robot not only mops the floors but after returning to the station it self-cleans the mop and the dirty water from that process is deposited into a reservoir for emptying later. It then dries the mop as well so it'll be clean and ready for the next job. The station also has a bagless dirt bin where the robovac self-empties after vacuuming. This is a large bin that won't need to be emptied often and it also has a nice odor neutralizing exhaust. Depending on how often you run the vacuum and mop the floors, you might not have to empty the bins or refill the mop water but once every 3-6 weeks. Another super cool thing this Shark robovac does is attach and detach the mop from itself. I don't know how it does this, but it does. When vacuuming, the robot detaches the mop and leaves it in the base station so that it's not being dragged around getting dirty while vacuuming. Then when it's time to mop, it reattaches the mop and gets to it. Also if the robovac runs out of cleaning solution during mopping, it will return to the station, refill, then continue. In the app, you can tell the Shark PowerDetect Robot to vacuum the whole house OR mop the whole house OR vacuum then mop the whole house. Oddly, when selecting specific rooms to clean you only get the choice of vacuuming OR mopping, but you can choose to vacuum then mop which I think is rather lame. The vacuum does a great job of detecting objects (it won't crash into your precious furniture) and floor surfaces. It won't mop on carpet! And if it needs to go over a rug to get to another hard floor area, it lifts the mop up higher so it doesn't touch the carpet. It also is able to get over things like thick mats with no problem. One thing it doesn't do so well is navigate around dining room table chair legs. I'm not sure if this is because it's so obsessed with making sure no inch is uncovered, but we started putting the chairs on top of the table when we run it sometimes because it will spend as much time vacuuming around the dining room table as the whole rest of the house and this is because of the way it navigates around the chair legs. (Our previous robovac handled this gracefully and had no issues.) Maybe a future firmware update will fix this issue - I hope so! The Shark PowerDetect Robovac could use some improving in the software and app area. Although I had no problem connecting my Shark account to Alexa and Google Home, neither are able to detect the vacuum. I've tried many troubleshooting steps to no avail. I miss the ease of telling Alexa to have my robovac clean which is what I generally did with my previous one. Also, my previous robovac app allowed me to see exactly where the robot was during cleaning and had exact routing that showed every move of the robovac. The Shark app only updates the location of the robot from time to time and doesn't show where it's been or it's route. Once a cleaning is complete, you can view a map that shows the entire area cleaned and indicates vacuumed only, mopped, and powerboost areas, but it doesn't show you the specific route/s. The app also doesn't send notifications when things are started or done which would be nice. There was no guide/manual in the box which isn't a big deal, but the app and the online guides also were not the best. Getting set up was easy, but there's not great info on things like "How often do I need to replace the mop pad? Will the robot/app tell me?" Not a huge deal since I'm fairly techy and good at figuring stuff out, but I wish there was a good video that just was like a "you got a new product you've never used before, here are the highlights, here's how it works, here are the important things you need to know." One good video could replace a 20 page guide easily enough. Overall, I'm so far loving the Shark PowerDetect Never Touch Robot Vacuum and Mop! It's super intelligent, great at vacuuming and mopping, and mostly a set-it and forget it device. I do hope they can improve the dining room table & chair navigation and fix the Alexa integration as these are two of the biggest things that keep it from being perfect along with a few app/software improvements. But the hardware is nearly flawless. The docking station with the water reservoirs and dust bin and automatic everything really gives you all that you could want in a floor cleaning robot.

Love it! Just wish it didn't get stuck so much. The only issue.

This vacuum is a game charger for keeping your floors dust free. I have a dog that sheds a lot and and this vacuum keeps my floors dust free and clean.

Just press the button and carpet and floor are clean

After the better part of a decade using robot vacuums, I am now firmly sold on their capabilities and the convenience of not having to worry about vacuuming or mopping after a day’s work. And one of the best things about technology is that it continues to adjust and improve on products and keep up with competition. Being one of the most recognized brands in the vacuum and mopping industry, Shark has firmly established itself as one of the leaders in the industry not only because of their innovations but also because of their prices. Shark was somewhat late in the game regarding higher-end robot vacuums but they appear to have taken advantage of that by studying the market’s competition and creating a product that can stand its ground amongst more expensive brands while still performing at their levels. Shark’s latest PowerDetect NeverTouch Pro, Self-Empty, Self-Refill & Self-Clean, Robot Vacuum and Mop might be just the robot vacuum and mop we’ve been waiting for that does the job you want it to while keeping the cost down in comparison to others in the market. Keep in mind that with these all-in-one vacuums and mops with self-emptying features tend to be quite large therefore you’ll have to think about where you want to place it in your space as that might be a deciding factor. Fortunately for us, we already had a robot vacuum around the same size in the area we planned on putting the new PowerDetect base station. As expected, out of the box, the base was relatively large but not as heavy as I expected however know it does get heavier once you fill it with water. Set up was very simple as most of the entire product was already assembled with the exception of the base ramp and the small corner brush that needed to be installed on the bottom of the robot vacuum and mop. Other than that, it really was as simple as plugging it in and setting the rest up through the Shark smartphone application which will walk you through the rest of the process. After a software update and full charge of the robot, I initiated its inaugural mapping process of the floor in the area I have it set up in which is one of our high traffic areas. After the initial mapping, I also ran another map sequence for the areas where we have area rugs in as the rest of the floor is luxury vinyl plank laminate. This helps to ensure that the mopping feature is not getting your carpets or rugs wet when cleaning. Once the robot detects a different surface, it will lift or lower the rear end of the vacuum where the mopping attachment is located to ensure it’s not mopping where it shouldn’t be. Once the cleaning is completed, the vacuum with return to the all-in-one base station, empty the dust bin and even clean the mopping pad before wetting it again with the clean water stored in the base’s tank. If the robot is just scheduled to vacuum and not mop, it will detach from the mop attachment so there is no need to lift the rear end while cleaning making it faster. The smartphone application will advise you when the clean water needs to be refilled. After using several other brands robot vacuums for the better part of a decade, I was surprised not only of how fast the robot is while mapping and cleaning but also how quiet it is in comparison as it does not have that high pitched vacuum sound I have been accustomed to. This was also somewhat concerning as I wasn’t sure if that meant it didn’t have as much suction power as our previous model and might miss some debris however after running it for several days I ultimately didn’t notice any significant difference in the cleaning results. Overall, I have been impressed by the PowerDetect NeverTouch Pro’s capabilities and features in comparison to the other robot vacuums I have used in the past and especially at this price point where some other brands are 50% more expensive and have the same, or similar, features. I would recommend to anyone in the market for a high-end robot vacuum that ultimately saves you time and effort in our busy lives.

this vacuum cleaner is amazing i love it.............

This here is one of the best robot vacuum I own. It’s Self sufficient. It helps lighten some of my cleaning time.

Great purchase .. fantastic option to reduce the job in the home

The only complaint I have is that it was spilling a lot of water while mopping. Other than that, I was very pleased with the cleaning.

After spending some quality time with the Shark PowerDetect NeverTouch Pro, I can confidently say this is one of the best robot vacuums with a mop combos I have ever used and can truly say that it is a game-changer in home cleaning. Designed with advanced features like self-emptying, self-refilling, and self-cleaning, it takes convenience and automation to an impressive level. Setting up the PowerDetect NeverTouch Pro was incredibly easy. After unboxing, I was immediately impressed with the sleek, modern design that fits well into any home décor. The instructions were straightforward, you just scan the QR code on the vacuum, which takes you to the app store to download the shark app and then just follow the step by step instructions in the app. Starting with connecting it to Wi-Fi and syncing with the Shark app took just a few minutes. The app itself is user-friendly and offers easy access to various features, from scheduling cleans throughout the week, deciding if rooms are vacuum only, mop only or a combo of mopping and vacuuming and to monitoring the vacuum’s progress. Once connected to the network, the Shark will then go into mapping mode, where it will map out the floor plan of your home. I was shocked at just how accurately it mapped out my place, and indicated which rooms in the house were hardwood floors, which rooms had carpet and which rooms had rugs in the rooms with hardwoods. The Shark PowerDetect navigates well thanks to its intelligent mapping system. It’s able to remember my home layout after just a few runs, and it avoids obstacles like furniture legs, cables, and pet bowls without any issues. In tight spaces, it maneuvers effortlessly and doesn't get stuck in any weird corners or under furniture. The object avoidance feature is particularly impressive; I noticed that it recognizes and avoids socks, pet toys, cords and other small items instead of pulling them in. One of the standout features of this robot is the powerful suction and intelligent PowerDetect technology. It’s able to identify areas with heavier dirt or debris and ramps up its suction power accordingly and for those hard to reach corners it will shoot out a gust of air to push the dust and dirt out so it can suck it up. I tested it on various floor types from tile, hardwood, rugs,and carpet and it consistently performed well across all surfaces. Even high-pile carpet wasn’t much of an issue for it, which is a huge win compared to other robot vacuums I’ve owned, where it would get stuck on a simple bathroom mat and not be able to finish the job. This is not the case at all with the Shark PowerDetect NeverTouch Pro and it lives up to its name. The self-emptying feature on the dock is a dream come true. It holds up to 60 days’ worth of dust and debris, which is particularly useful if you have pets with long hair or children who tend to bring in a lot of dirt. The robot automatically empties itself when it returns to the dock, which is a big plus for people with busy schedules. Additionally, the self-refilling feature for the mopping tank is incredibly convenient. It ensures that the mop is always ready to go, without any need for manual refills before each cleaning session. I have now convinced my parents that they need to get one of these for the lake house, since they will go weeks at a time without visiting and this is the perfect device in order to keep the lake house clean while they are not there. As for the mopping function, it exceeded my expectations. I hate mopping and would never do it myself, unless there was a spill and that would mostly be just taking a wet paper towel to the spot. The Shark comes with more than a decent size water tank and thanks to the self-refill feature, it doesn’t require much attention. It lays down just the right amount of water to clean without leaving floors too wet. The Shark PowerDetect's mopping path is precise, and the microfiber mop pads do a thorough job of removing light stains and dirt. It may not handle deeply embedded grime, but for day-to-day maintenance, it’s great. And say spill a glass of apple juice on the floor, you can just go to the Shark and tap the spill tab in the app and give you a crosshair where you can then tap on your home's floor plan and the shark vacuum will go to that area and mop up the spot. I was pleasantly surprised by how quiet this vacuum is, even with its powerful suction. I could run it in the early morning without worrying about disturbing anyone, which is a big plus for families or shared living spaces. When it self-empties at the dock, there is a brief louder noise, but it’s not disruptive and only lasts a few seconds. I can honestly say this is one of the quietest Robot vacuums I have used to date. The NeverTouch Pro is genuinely low maintenance. The bagless 60-day capacity for debris means I don’t have to empty it often. The self-cleaning feature also saves time since it minimizes the build-up of dirt in the machine. Additionally, the app sends notifications when it’s time for a quick checkup or if anything needs a manual intervention, which hasn't been necessary so far. This Shark vacuum has great battery life. In my experience, it can run for about 2 hours on a full charge, which is more than enough to cover an average-sized home. If it runs low, it automatically returns to the dock, charges itself, and then resumes cleaning where it left off. I really like that it doesn’t miss any spots or require manual re-docking to complete the job. Pros: 1. Powerful suction with PowerDetect: Automatically increases suction in dirtier areas. 2.Self-emptying and self-refilling: Truly hands-free for up to 60 days. 3.Effective mopping: Precise mopping without overly wet floors. 4.Efficient navigation and avoidance: Smart mapping and good object avoidance. 5.Quiet operation: Operates quietly, suitable for early mornings or late nights. 6.Low maintenance: Bagless design and self-cleaning feature save time. Cons: 1.High initial cost: Premium features come with a high price tag. 2.Limited deep-cleaning for mopping: Great for light maintenance but not for tough stains. 3.Self-emptying noise: Although brief, self-emptying can be a bit loud. 4.App dependency: To maximize features, the app is necessary, which may not suit everyone. Overall I highly recommend the Shark PowerDetect NeverTouch Pro in that it is one of the most versatile robot vacuums I’ve used to date. It’s definitely an investment, but the features make it worth the price for anyone looking to minimize household chores and maintain a clean home effortlessly.

Received my Shark PowerDetect NeverTouch Pro robotic vacuum and was anxious to try it out as I already own 3 others but different brands. It was packed nicely and included was an extra side brush (this only uses one), a second mop pad, Odor Cartridge and Shark Multi-Surface cleaner in a 12 oz. bottle. There was the base unit, a ramp and of course the robot. I proceeded to set it up using the included instruction sheet. Removed all the protective wrapping. I had a perfect spot in my kitchen to put the base and ramp as you need a level hard-floor surface and also good WiFi. The ramp easily clicked right in place on front of the base station. Inside the lid on top you'll find the clear water container on the right side and the dirty water container on the left. Both have handy handles making it easy to remove them. There is also the Odor Cartridge assembly and then on the far right and side is where you pull out the dust bin. No more bags to purchase which I was quite happy about. I attached the single side brush on bottom of the robot and started in. I then downloaded the Shark Clean App on my phone but you can also press the Dry icon on the vacuum to start just a dry clean. The app offers mapping, scheduling, No-Go Zone placements and cleaning reports. I then let it fully charge and got ready to test it out. Shark offers you different names for the robot when you make your account and I chose Sharkira. The first thing Sharkira did was explore the house in order to produce the map. It was very thorough and the map was pretty much right on when finished. It basically cruised all around the edges of each room. After that was done I started the vacuuming process. I was surprised how quiet it was. Sharkira did bump into a few things but as time goes by it will learn the layout better and I'm sure that issue will go away. One thing to note is there is no suction adjustment ~ it automatically senses when there is more or less dirt to collect. That was one thing I must admit I was a little disappointed in. Once it was done vacuuming it headed back to the base station which it found without issue and emptied. This thing really cleaned even without the suction being adjusted! I seriously thought my floors and area rugs were clean but this Shark found cat fur and dust I didn't know was there. It also hugged the corners around the bases of my kitchen cabinets ~ something my other 3 seem to lack the ability to do so properly. If you have places you don't want it to go simply edit the map and place NO-GO zones. Simple to do. You can also divide the rooms by drawing a line. My rooms were automatically numbered and where I have rugs the map shows little dotted patterns. You can choose which room you want cleaned and even do a SPOT CLEAN which will do just an area you want done. That is such a great feature! The app also has a battery level indicator on the upper right corner and will tell you if your water tank is empty. It then states MISSION COMPLETE when cleaning is over. You will need the app to use all these features. As far as the mopping part I found Shakira to be very mindful not to dampen any of my rugs. The back end will lift up where the mopping pad lies. There is a self clean and dry feature for the mopping pad and if you are not mopping the pad drops off at the base station which is really cool as it's not being used anyway. I was impressed with its mopping ability but as I have another cleaner specifically for my hardwood flooring I probably won't be using that feature often but wanted to test it out. No disappointment there ~ worked wonderfully. On the app you can schedule, get the history, enable notifications and other things to make using this robot so easy to use. I really enjoy watching Sharkira in action while I sit in my recliner! It connected perfectly to my WiFi with no dropped signals or issues. Never got stuck anywhere either ~ climbed easily over the thresholds my other robots have issues with. I can definitely recommend the purchase and it's a real asset to my robotic vacuum cleaner collection! Shark has a true winner here and it's now my favorite luxury robot!