Customers admire the Stratos Upright Vacuum's powerful suction and ease of use, highlighting its effectiveness in removing hair and pet fur, as well as its odor-neutralizing capabilities. However, some find the vacuum heavy and noisy. While many appreciate its performance, a few customers feel the price is high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 818 reviews
Pros mentioned:
Ease of use, Suction
Rated 5 out of 5 stars
The Ultimate Cleaning Powerhouse!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this vacuum 2 days ago and already used it multiple times, and let me tell you, its a game changer. This vacuum has surpassed all my expectations. First off, the suction power is truly out of this world. I own Shark Rotator professional lift away ($200, great vac, but brush no longer works, had it for almost 10 years), Shark Rocket cordless ($200, it’s alright for light cleaning ), Shark Wandvac ($230, my greatest disappointment. Nice concept, however dust bin is so small and I’ve had it for 4 months and it looks like it lost power and it no longer empties itself like it suppose to), Roborock S5 Max ($550, I love it for the lines it leaves on a carpet, looks like freshly cut grass, it also has a mopping feature, but it is not high power vacuum either), none of these vacuums can compare to Stratos. It’s like having a mini-tornado in the palm of your hand. If you’re in the market for a vacuum, ESPECIALLY if you have pets and people with long hair in your home, look no further.
I would recommend this to a friend
Pros mentioned:
Hair removal, Suction
Rated 5 out of 5 stars
Went with another shark
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My other shark had seen its better days so i got this as replacement. So far im not disappointed. It seems to have a little more suction power than older model. Balance not so good but i said i think that men must design shark vacuum cleaners. They can contact me and i will give them some helpful tips on how to improve their product. It still does great job cleaning even pet hair. So im happy
I would recommend this to a friend
Rated 5 out of 5 stars
Best vacuum I have ever used
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our old Bissell pet vacuum died today after we cleaned our first floor, so we needed to find a new vacuum. After careful consideration, we chose this vacuum based on it having the strongest suction to capture pet hairs and allergens. As soon as we brought this bad boy home, we tested it out over our already “vacuumed” floors and the dust tank was already half full. There is something so satisfying with vacuuming when you can feel, hear, and see the suction actually working. Our carpet looks and feels so much cleaner. By far, this is the best vacuum I have ever used.
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
SO MUCH SUCTION!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This vacuum has so much suction! Everything about this vacuum is great: from the brush roller which I’ve only had to clean out once (not due to hair getting stuck on roller like the Dyson) to the ability to lift it away and reach underneath furniture as well as the ability to modularity use the hose and attachments. The only thing I wish the vacuum has is a longer hose, but it is understandable why it doesn’t. The amount of debris/dirt this picks up compared to my 10 year old Dyson is incredible and a little disturbing.
I’ve always been told that you shouldn’t get your wife or Mother a vacuum as a gift, but this vacuum is an exception to the rule!!
I would recommend this to a friend
Pros mentioned:
Ease of use, Suction
Rated 5 out of 5 stars
Pretty good vacuum.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great vacuum. This vacuum is very lightweight so good for seniors. Suction on has three settings for low pile rugs, high pile and hardwood floors, easy to clean and there’s a level you push down to release the dirt when emptying it.
I would recommend this to a friend
Pros mentioned:
Ease of use, Suction
Rated 5 out of 5 stars
My Shark Vacuum
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the ease of cleaning the vacuum as well as the ease of vacuuming. It has lots of suction pressure. I’m quite pleased with my purchase
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
I dont know how it could get better.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the fourth shark vacuum I have had. I have tried dyson's, bessels, Hoovers other top brands.
And the sharks just continue to blow me away and this model
blow my mind. The simplicity the powor where they put the power button finally really someone put it it in finger reach and i dont have to worry about my 1 year old nephew or my two-year-old. And I mean, they make such a mess and stuff that I suck up with this vacuum is unbelievable. It's the most money I've ever spent on a vacuum. But it's well worth it well, that's not true. The Dyson was twice the price. But it was so horrible that I took that back. But I am definitely keeping this.
I would recommend this to a friend
Rated 5 out of 5 stars
THIS IS ONE POWERFUL MACHINE THAT IS FOR SURE!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never realized how bad my old vacuum was, I vacuumed 2 days before and then this vacuum was delivered.
I put it together which was pretty easy for me. Started it up and vacuumed again. Wow my old Dyson from 2017 was defiantly ready to be retired and replaced by this one. My carpets were so dirty that I had to empty the canister just from vacuuming the living room which is a medium size room.
Its a nice machine with plenty of pickup power and will pull you some I have experienced so be ready. Nice swivel function is a great feature & I like the detachable canister to be able to vacuum with it separate so you can reach under the table and bed without hitting it. Also very easy to vacuum the steps too.
Overall 10/10 for my rating but we will see how it holds up over the next few years.
Down side that is not a big problem but is a caution to watch out for. "This machine has a lot of pickup power so with that it takes a bit of power. I had 2 air conditions going when I hit the power button and it tripped the breakers."
I would recommend this to a friend
Rated 4 out of 5 stars
This is really shark, strong but big.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a seriously powerful floor cleaner, the cord reaches both bedrooms and the living room easily, and the filter really does a great job with odors. I'm pretty happy with it overall. It *is* a beast to carry around though, way heavier than my old Dyson V10, which was much lighter and smaller.
I would recommend this to a friend
Rated 5 out of 5 stars
So in love!!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Bissell rewind was terrible on stairs. The stairs stressed me out having 2 short-legged chubby dogs. My bissell canister had little debris after vacuuming the bedroom. Today, I bought this product Wow, what came out of my carpet shocked me, grossed me out, and made me do a happy dance. The photo is the Bissell that I used first. Went over my carpet with the shark on the right…
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
I am OBSESSED!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This vacuum is amazing! I just bought it today and wanted to test it against my old backup vacuum (my other shark was ruined by electrcians). I vacuumed with my old one and then did the same room with the Shark Stratus and the amount of stuff it pulled from the carpet is absolutely shocking! This is the best purchase I have made in a long time.
I would recommend this to a friend
Pros mentioned:
Ease of use, Suction
Rated 5 out of 5 stars
Makes job easier.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it. Powerful, easy maneuvers, pickup is great. Easy emptying.
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
House with 2 dog & 2 cats
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Vacuumed yesterday with our 7yr Dyson, went back over it today with the new Shark vacuum and pulled up so much dog fur from our carpet. The pictures uploaded was from one go around, insanely powerful with no dust kick back. Fragrance isnt over bearing which i was worried about coming from a houseful of frequent migraines just from smells.
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
Husky owners
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for clean my husky’s hair, and has great suction!!! Only thing I’m not a fan of is the hose is really tight when using the wand.
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
Great vacuum for the price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great vacuum . I have two dogs which makes it extremely hard at times to keep it under control but with this model, things are much easier to keep under control
I would recommend this to a friend
Rated 5 out of 5 stars
Love it!
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love my shark!! easy to use and clean!! I love the lights on it! And Best Buy always helps me with any issues. I have returns exchanges they stand behind their products.
I would recommend this to a friend
Rated 2 out of 5 stars
Two Shark Stratos units failed within Hours of Use
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This vacuum model is the 3rd highest rated vacuum by Consumer Reports with the highest rated reliability score. I purchased this model & 5-year warranty from Best Buy in October 2024. The brush stopped working with less than 30 hours of use. Best Buy does no repair vacuums, and replaced it without cost. I took the this exact model in exchange, but had to buy the 5-year plan. The motor stopped on this second vacuum in less than 12 days and 5 hours of use. Luckily it failed within Best Buy's 15-day return policy. Best Buy returned the amount of the original purchase along with the price of the second warranty plan. Best Buy gets 5-Stars, but Shark gets 1-Star for reliability/quality and gets 4-Stars for performance and 5-Stars for features.
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hi dear customer,
Thank you for sharing your experience with the Shark Stratos Upright Vacuum. We're glad to hear that Best Buy was able to support you through both exchanges, but we're truly sorry to hear that you encountered performance issues with not just one, but two units. We know how frustrating and disappointing this must be—especially with a product that is highly rated for reliability.
We appreciate your acknowledgment of the vacuum’s features and performance when working properly, and your feedback regarding reliability will be shared directly with our product team. If there's anything further we can do to assist you or if you consider trying another Shark model in the future, please don’t hesitate to contact us at 1-855-427-5127.
Kind regards, Shark Clean
Rated 5 out of 5 stars
Good vac
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a good vacuum. It seems to be well built. It has a solid feel to it and cleans well. We did not use the smelly thing that comes with it, so to have the option to remove it is nice.
I would recommend this to a friend
Pros mentioned:
Suction
Rated 5 out of 5 stars
Only Vacuum I will own
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have 2 little ones, 3 dogs and two cats. This vacuum is a beast!!! Wish i could give it more stars.
I would recommend this to a friend
Rated 5 out of 5 stars
Wonderful vacuum
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very satisfied with the cleaning of carpet,floor and stairs