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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the easy installation, compatibility with their existing home security system, auto-lock function, and the price point of the smart lock. However, some customers have expressed concerns about the subscription requirement, occasional connectivity issues, and instances of receiving defective products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 568 reviews
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    The Best Smart Door Lock

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, easy to install and very simple to use. Fully smart I can unlock and Lock my door through app as well as the code i set into app. The best feature is Auto Lock so as soon as you shut the door ur door will be locked automatically after 1 min and you dont have to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    Solid lock!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The simplisafe ecosystem is just PERFECT and this lock is just the icing on the cake, I love everything about it. My favorite feature is how it can auto lock itself when the door is closed. It makes unlocked door mishaps a thing of the past. It’s a solid high quality lock and it’s really easy to use and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation

    Rated 4 out of 5 stars

    Minimal design. Minimal function. Does the job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty simple to install, although I would give a huge heads up that this thing is designed to replace a simple standalone deadbolt. If you have an increasingly common handle and deadbolt combo like I did or if you're replacing other common smart locks, this will be a lot more work if you're worried about the cosmetics of your door. I had to sand down and repaint the area around the lock because the SimpliSafe is smaller in area than what it was replacing. And then the newly painted area looked out of sorts, so I wound up repainting the entire door. With that behind me, it works well. There is absolutely nothing fancy about this device. It simply locks and unlocks without fanfare or exotic functionality. You access it remotely through the SimpliSafe app which is bare. I have another smartlock on a different door that has a dozen more useful features, but elected this because it's the only thing compatible with my SimpliSafe alarm system. It does the job. Only other observation is that there is a second or two lag between keying in the code and when the lock does something whereas other locks are more instant. I do like the minimal design for what that's worth.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Keypad

    Rated 4 out of 5 stars

    Not too bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SimpliSafe Door lock is an easy addition to our home - installing in less than 5 minutes with minimal tools. The lock integrates seamlessly with the existing door sensors so if you have ‘Auto-lock’ turned on, it won’t try to lock the door until it knows the door is actually closed (unlike my previous August lock that auto-locked regardless if the door was actually closed). Compared to my august lock, this lock is probably 2x the noise when auto-locking or unlocking. Not horrible but it could be quieter for sure. We love the outside keypad and how easy it is to unlock the door, and lock the door from the pad. We have it also set up so unlocking the door using the keypad will also disable the Away alarm - makes the experience really seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Installation

    Rated 5 out of 5 stars

    Amazing low-cost smart lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great with my door! Easy to follow instructions and set up. If you have the simplisafe home base this is the only smart lock you will need. Save yourself some money on the fancy ones that require wifi as this one doesn’t. It’s super handy being able to set different codes for family and friends and I love the look of it on my door and how sleek the design is compared to other brands. It’s extremely easy to operate and I enjoy being able to lock the house with the press of a button. It’s made me feel a lot more secure in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Great idea but…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wanted this lock forever. Finally got it on sale but in the end had to return it. Very easy installation. Fit well to hide previous hardware. Only problem for me was the locking mechanism did extend the locking bolt far enough into the frame to make me feel like it was enough to be safe…it just barely was in it. Might have been fine but I wasn’t comfortable with it, so returned the lock unfortunately.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this system. Easy to install. Cheaper than most of the similar locks. Works great !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simpli Safe Door Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock to compliment my simpli safe system. Had a minor issue installing it, but once I contacted simpli, they were able to walk me thru it.it turned out I was using the wrong adapter. Once that was corrected it worked like a charm. When my grandkids show up unannounced I am able to unlock the door from where ever I am. Great lock, and I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good but need extra hand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    liked the design and its functioning, but this product does not operate without hub (or main control system) which is another extra cost

    No, I would not recommend this to a friend
  • Pros mentioned:
    Auto lock, Design, Ease of use

    Rated 5 out of 5 stars

    Passive safety and peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock was super easy to install! I like the simplistic and nice looking design. The nickel finish fits perfect with our existing hardware and this looks very nice overall. It's also nice to set an auto lock feature in case you forget to lock the door or arm your house. The lock will automatically lock after a defined amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Thermostat.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked as promised. Price was fair. Color matched

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Easy to install and operate.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and operate. Great product that I recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup but bluetooth update took about 5 times of trying to actually take.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great add-on for SimpliSafe alarm system!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SimpliSafe Smart Lock is a great addition to my SimpliSafe alarm system! It works very well and doesn't look bad either! Unlike other smart locks, this one requires the latest generation SimpliSafe alarm base station to operate. It use the same PIN codes as your keypads. It can be set to automatically lock & unlock when you arm/disarm your system. All in all, very handy and I recommend it to owners of a SimpliSafe alarm system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    MrG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased for our short term rentals replacing the August Locks. We were amazed at how simple the installation was and how it makes our guest check in flawless. Great valve for the money! Customer service is excellent. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love the SimpliSafe system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this smart lock better than the previous one j had. Easy to use and works with my SimpliSafe system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good price for a digital door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a SimpliSafe system, so this Smart Lock seemed to be a great addition to that. It works well with the SimpliSafe system. It's easy to lock and unlock the door remotely using the SimpliSafe app (as long as you maintain a paid subscription). I also like that I can tell if my door is locked or unlocked via the status page on the app. Unlike some smart locks, the keypad can be mounted anywhere within range of the SimpliSafe base station. I mounted mine discretely on an outside wall on my front porch. The keypad's lock button does not require the code to be entered, so the door can be locked with a single keypress. Optionally, it can be programmed to lock automatically within some number of minutes after the door is closed, or when the SimpliSafe alarm is armed. Installation was easy, although I have installed many doorknobs and deadbolt locks. If you can use a screwdriver and follow simple directions, you can probably DIY. The kit comes with adapters to fit various style deadbolt locks. The outside keyed portion of your deadbolt remains, but the inside knob is replaced by the Smart Lock. I have a few minor complaints that kept me from giving this a 5-star review. First of all, the inside portion of the lock is large. It’s like having a deck of cards on the door above the latch. It only comes in black or white, so choose a color that will best blend with your trim. My other complaint is that the SimpliSafe system can be a bit slows at times. Activating the lock from the app can take a while – not an actual “minute” but some number of seconds longer that you probably think it should take. This is just a general issue with SimpliSafe since everything has to be processes by their “clous servers”. Even with my complaints, I would still recommend this product as an addition to a SimpliSafe system.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best lock ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless addition to my SimpliSafe home security system. Comes in handy if you often lock the keys inside or have your hands full. I love the different color options. The black is very modern and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the brand says, its simple to set up and use! Great to have peace of mind because we frequently forget to lock the front door. No more!

    I would recommend this to a friend
  • Cons mentioned:
    Calibration

    Rated 4 out of 5 stars

    Good until not so good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had several issues with it calbrating with our Simplisafe home security system

    I would recommend this to a friend
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