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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the easy installation, compatibility with their existing home security system, auto-lock function, and the price point of the smart lock. However, some customers have expressed concerns about the subscription requirement, occasional connectivity issues, and instances of receiving defective products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 568 reviews
  • Rated 5 out of 5 stars

    BestBuy makes anything special.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy TotalTech is the best in the industry and its worth every penny when it comes to service in terms of accidental damage or setting up your equipment. I was very hesitant initially but when things go wrong they are allways there to help with highest standards. I am sad that they are changing TotalTech to My Total membership. Especially, when you plan on buying lot of electronics and expenses ones TotalTech offered more services but I guess to stay afloat you have to do such things but bottomline is that BestBuy Membership is the best in this decade and I don’t see anyone with such wide range of services. Now talking about this item, the team helped in installation and hooking it up to my security system with ease

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great if you already have simply safe alarm syste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two units and they work as expected. I do have a issues with the one installed on my back door, but that’s because of my door jam. I had to file down the lip strike to calibrate my lock to be able to close. It was an easy fix for me, but for others it might not be. So if you really need to pull your door tightly to shut, this may not be the unit for you. The keyless pad works great. We only installed one on the back door. We didn’t want that look on our nice front door. Easy to unlock through the app or with the key fob (sold separately). Is it the best smart lock on the market? Most certainly not, however- having it paired with my existing simply safe home system is wonderful. Would recommend to anyone who has an existing simply safe system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple and Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Simplisafe system, easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 4 out of 5 stars

    Useful especially for the auto lock feature.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lock. Love the timed auto lock feature. Wish the adaptors were metal not plastic, minus one star for this. Sometimes the lock doesn’t engage mostly because the door is a little offset. I have to work to fix that issue more. But very useful with the doorbell cam to know who is coming and going and when, out of a family property where some of the family members would never lock the door. Great price for the features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock for Simplisafe Customers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Simplisafe Customer this is an amazing device and bargain. 1/3 of the price compared to other Smart Locks. You do need to be a Simplisafe customer for this purchase to make sense. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Exactly what you want in a lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was straight forward and easy. The features are exactly what you would want in a smart lock--straight forward usability, good interface with the app, does not replace the existing deadbolt (you can still use a key to unlock the door if needed), and keeps you safe. My only gripe was with the SimpliSafe network, which required me to call customer service for them to enable the hardware for the lock to interface with the rest of my system (which was abnormal and rare per customer service). Was a minimal inconvenience and does not alter my review of the lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start with I am huge fan of simplisafe and utilize nearly all of their products, this is the latest I have added to the home system. Overall, this unit is not very bulky compared others out there and is fairly stylish. Install is easy, you just need to make sure your door lines up well with the deadbolt slot on close. If you have a door that needs a little wiggling, this type of product will not work until you fix that up. After a fairly quick install, integration with the simplisafe system is easy and comprehensive. The functionality is exactly what you would expect and app controlled. I am considering buying another already...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to install lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love haVING A LOCK LIKE THIS . NO ONE KNOWS OR CAN GUESS THE CODE... I INSTALLED THIS easy breezy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simplisafe integrated products work great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use Simplisafe then you know that any product you buy is integrated in their app and so easy to use. That being said, this smart lock can be controlled from the app so that I can unlock it for visitors or lock it if I'm rushed out the door. The app shows you the status of locked/unlocked and gives you the option to change it remotely. A great touch is when you get to the door and it is dark out, the keypad will light up when you touch it. The lock itself is heavy duty and seems like it's made with quality parts. Installing this lock is like any other deadbolt, with the exception of adding the keypad to the exterior of the door using the sticky tape provided or using mounting screws, either way is easily done.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 4 out of 5 stars

    Keypad works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keypad works great and is easy to setup. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    simpli safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock from simpli safe is perfect with our simpli safe home security system. It was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this a lot. Easy to install and use. It was also free with the package I received.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good lock, easy to install yourself

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install on your own -- takes a bit of time, but instructions are clear. Useful addition to SimpliSafe system. Convenient entry for the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    Great lock for Simplysafe systems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched over from August locks to Simplysafe. Easy to install, integrates with my Simplysafe system and works well without a bridge. Like most others it uses your existing deadbolt and is stupid simple to install. If you have a Simplysafe system, their lock is the way to go. If you don't have a Simplysafe system, if probably go to August.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great but make sure your door is locked.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have really loved the keyless entry and love that it works with the rest of our system. Sometimes it doesn’t perfectly sync or you have to be patient with the lock button to make sure the door locks. Overall still really happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have taken my smart lock to every house I have lived in over the last 3 years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve got it on promotion, excellent piece if equipment for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simplisafe is Simple and Safe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe products. No extremely expensive monthly fee, NO CONTRACT for service. Easy to install and use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great; major life upgrade. Easy to install. I recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You need simply safe monitoring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to close my door with my phone! I wouldn’t recommend it if you don’t have the simply safe system/monitoring. Also, it doesn’t come with the hardware for the deadbolt, so you have to use the one you have. The keypad is also just stuck on it’s not bolted on.

    I would recommend this to a friend
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