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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

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86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 315 reviews
  • Rated 1 out of 5 stars

    WARNING! DO NOT BUY SERVICES ONLINE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this service online only to realize later that it was the incorrect type due to poor product description. I was unable to obtain a refund using the Order Status page, so I followed the instructions in the confirmation email to obtain said refund. The email instructions sent me to the Autotech Service webpage, where I entered the confirmation number to verify my purchase. So, imagine my surprise when the site did not recognize my confirmation number! So, after about an hour of being on hold I reached a representative by phone who then informed me that electronically delivered products cannot be refunded. Yes, he was referring to the confirmation email! I did get my money back after a strong warning never to let it happen again. I will never again buy online from Best Buy and now seriously considering other options for car stereo installation.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Team did a fantasic job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job with the installing the speakers i brought i had received them as a gift they did a great job and made sure not to damage my vehicle permanently; i wanted to use double sided tape to mount my sound adjustment nob and forgot to tell them i realized i forgot for awhile and was so scared they may have screwed it into my dash somewhere and i was so releived when he told me he only double sided taped it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subwoofer install in F250

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did an awesome job and were professional !! Will definitely be using them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind and Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast easy, Installed my amp and sub fast and clean and were super friendly and kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my subwoofers fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional. They installed my subwoofers neatly and in a timely manner. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so much bass for so little space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would of never have believed that just a single 12"kicker compVr that came with factory speaker box rated around 550 rms would of possibly made my cars stereo so loud you could hear deep clean bass from 1/4 mile away or even further. i was pushing 103 db with the single 12" kicker comp VR wired at 2 ohm and mounted w/carpet kickers name embroided on the top of the box and ported w\ quick push down speaker wire connects/ a 2 chanel 1500 watt jbl harmon monoblock amplifier/ a 4 gauge wiring amp kit/ a 2014 chrysler uconnect navigation factory headunit with best buys brand of rca line out converter. the system hardly barely takes up 1/8 of my trunk space and you still take out the spare tire without having to remove the box. i was debating on upgrading my subs up to dual 12" kicker comp vr's next. my bass boost was turned all the way down to 0, gain was set at 1/2 and the frequency was tuned to around 75 hz with my low pass filter selected. I drove around for about 4 hours without the amp getting hot it felt slightly warm. My tech guy installed the jbl amp on the right side of the sub enclosure opposite of the vented slot so you could adjust the if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Audio Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs gave good customer service and finished before the initial time given. Installation is clean and sounds great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kicker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt tune the sub to play correctly. Cs recommend wrong size fuse. Dont mention you should upgrade your big 3 grounds . Solde me a capacitor you should def use just to be told they dont install them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely professional and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely professional and helpful. They installed the subwoofers quickly and did an amazing job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great at car service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a really good job in implementing the speaker I to my car including wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sub Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan's service at the Lynnwood, WA store was above and beyond. He repurposed my old subwoofer amp for my new subwoofer...saving me having to buy another amp. My old amp was still good but the old subwoofer was blown. Couldn't be happier with their service....it's reasonably priced and they are good at what they do. I will definitely continue to bring my car audio needs to BestBuy in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to have the professionals install my sound system and geek squad did an excellent job, my car sounds awesome, well unless you asked my wife,you might get a different opinion, the tech suggested I go with another brand of speakers that what I had originally bought, he knows more than I do so I let him decide what to install and I think he made a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Traveled past 5 Best Buy’s for Reynaldo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reynaldo was amazing, professional, communicative, very happy with his work and advice on which components to purchase and what would work! Traveled past I think 5 closer Best Buy locations just for him! He deserves a raise or promotion! Such an awesome guy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kevin is talented

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin at the Margate Best Buy is a very experienced installer and knows his craft. Too bad he has to work with limited inventory, but he knows how to install and leave no trace. Quality work as he figured out how to install a JBL subwoofer into the trunk of my convertible for the desired effect. We were not going to get a big boom , but that's now what i was after. For some jobs you get a professional like Kevin and Marcus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Greeley Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greeley Geek Squad team is always extremely helpful and does an incredible job. They are thorough in their assessments and clearly have a very high level of expertise. I highly recommend this crew for any auto-tech installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing install and customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another amazing car audio installation, by the team at the Holyoke Mall. Amp and sub, 4 better kicker speakers to replace the 4 I had installed 3 weeks earlier. All this combined with a power pack for the car speakers has turned my 2012 civic into a car I truly enjoy driving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad we listened to the Geek squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm speechless...geek squad tech Paul is amazing!!!! My son n I r extremely, extremely satisfied with his suggestions on which items we needed n didn't need. He guaranteed us we would b satisfied n he was RIGHT!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was quoted 300 hundred dollars to install one subwoofer, I already owned. When I arrived for my appointment I was informed it will cost 630 to install one subwoofer. Installation would cost more than the subwoofer. I will be going somewhere else to have it installed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great job, sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they sound pretty good. i wish they would've tuned it with the equalizer for me, they told me to come back to do that in a week for some reason i forgot. but i never got around to going back to get it done. not sure why i had to wait a week... but oh well. over all sounds pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Subwoofer Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a subwoofer on amplifier from another online site and then had Best Buy install them for me. I have installed a subwoofer and amplifier myself before but the quality of the install job is never very good. It was extremely convenient to set up and pay for an appointment online and then just drive my car to the Best Buy store at the scheduled time. Price for install was also ten to fifteen dollars cheaper than the other places that I looked at.

    I would recommend this to a friend
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