The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 509 reviews
Rated 1 out of 5 stars
Job Never Completed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Job was never completed. The technician came in April 7th to install the lock. He took the dead bolt strike home with him because he was going to cut it to fit. He said he would be back the next day. He never came, even though when I called him, he said he would. I went in the Best Buy store for help with this on April 21st. They sent me to the Geek Squad who said I would have to call a 1-800 number for help. After calling and talking to a computer, I went back in the store and asked to see a manager. The manager assured me “Harry” would call me the next day. It is now May 5th and I have heard from no one from Best Buy. I ended up hiring an outside source to install a dead bolt strike that the technician removed and took with him. I feel like my installation fee should be refunded.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Geek Squad did a great job!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The awesome fellow who came and installed my Yale Keyless lock was fabulous. He double checked his work and made sure that I was able to download the app and set up the wifi with the lock. He explained the warranty to me and also how things would be changing regarding the future warranties that Best Buy would be using. He felt that all customers should know. He also cleaned up after himself and made sure that I was comfortable using it. Really, he was nice, professional and had it all done and cleaned up in less than a half an hour.
I would recommend this to a friend
Rated 5 out of 5 stars
Installation of Smart Door/Deadbolt.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
2/16/24. Roman did an exceptional job installing this Smart Door Deadbolt. He was very quick and thorough. It's very easy to use. Competitively priced.
I would recommend this to a friend
Rated 5 out of 5 stars
Whole Home Installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My Geek Squad installer was excellent. He was knowledgeable. He showed up on time. He did a great job. I couldn't be more satisfied.
I would recommend this to a friend
Rated 1 out of 5 stars
3rd party did a terrible job and BestBuy didnt fix
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible service. A 3rd party came to my home, removed my door knob and put the lock in its place. Said they didnt have the tools to install it above. I comtacted best buy and was told it would be foxed by support and that a work order was placed. Its been months and they never did anything. I cant believe people pay for this service. First time as a totaltech member in 3 or 4 years being disappointed in best buy. Ive already spoke to online chat, in person associates, and totaltech support. All swore it would get fixed. Nothing but empty promises and no follow ups.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
I need Re-do by GEEK SQUAD not 3rd Party
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This reviewer received promo considerations or sweepstakes entry for writing a review.
another 3rd party / contractor installation from BestBuy. I like the idea of free installation with totaltech membership but they keep sending 3rd party unprofessional people which ruin the experience. They didn't finish the job they didn't connect it to the Wi-Fi and left the hole as you see it the picture because he probably didn't install it correctly. It is also not level correctly. They also installed ring doorbell and it's not connected with the existing chime. I really want to give them 5 stars for the idea of free installation with the membership but with this kind of job by 3rd party they will keep getting bad reviews.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Easy Install-Nest Front Door Lock
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad representative arrived on time. He installed the lock and had it working properly in a half hour.
I would recommend this to a friend
Rated 1 out of 5 stars
Hahahaha
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They got me good a third party company did my install and screwed my solid wood door up and it’s been over a week and my door still won’t lock and no one from Best Buy will even talk to me, “just call the insurance company” they will take care of you ,sure they will we can fix that door not replace it I guess they have magic wood they can put in my door and make it Secure again. What ever what a joke go ahead let those nice looking people on the add do your install I wish you could see the people who showed up and the job they did.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Great in theory, sketchy in reality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve had many smart locks over the years. I was drawn to level because I have a door handle and bolt style on one door that wouldn’t allow for a typical smart lock install. I have these a try on all my doors in my new home to keep the look consistent. While the idea behind this bolt is great, the tech and execution is poor. Frequent connectivity issues and jams persist on all my doors when other smart locks had none of these problems.
I’d avoid this system if you have other choices. I’ve also had 2 locks replaced under warranty due to critical failures. Geek squad took care of the replacement, but even that process is a major pain when it’s a door lock, as they won’t send someone out with a lock—they make you take the lock out and bring it in! Just imagine…a door, with no lock, and a hold in it. Not great. I tried to explain to the phone agent how non-sensical their service is when the issue is related to a smart lock. They send a 3rd party who can only fix installs, but not the lock itself. They ask to uninstall and take the lock (leaving your door unlockable!) or tell you to bring it into a store.
Geek squad clearly hasn’t figured out how to properly service a smart lock issue when it’s the lock and not the install. Pretty negative experience in total.
Stick to a more reliable smart lock to avoid all the issues!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Another Great Installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician removed our old door lock and installed our new Smart Door Lock with ease. He was friendly, on time (actually called to let us know he could come early if we were ready), and professional. After installation, we had a glitch with password info., and he patiently helped us until we were all set! He really went above and beyond!
I would recommend this to a friend
Rated 4 out of 5 stars
Smart Door Lock installed by GeekSquad works Great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased the Smart Door Lock for the hallway door into our condo. We are often going in and out with our dog, groceries, packages, etc -- and the convenience of not having to pull out a key to gain access makes this product so convenient. Simply push 4 keys on the keypad and the door unlocks. And our BestBuy Total Tech membership included free installation of the keypad/lock. The product is equipped with bluetooth technology so, theoretically, we can unlock or lock the door or change the code from anywhere. Unfortunately, another device needs to be purchased to access this feature. This is the only reason I am giving the rating of 4 instead of 5 stars.
I would recommend this to a friend
Rated 5 out of 5 stars
Level Bolt Fiasco
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Sorry to say it, but it did not work the technician was not trained or knowledgeable in this matter, very disappointed.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installed my new door lock perfectly!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Mario was professional and very knowledgeable. Excellent.
I would recommend this to a friend
Rated 1 out of 5 stars
Still Waiting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The lock has not been installed by a Best Buy technician yet. The technician was a no-show, The technician still did not bother to keep the appointment even after being called by the company he works for and whom Best Buy contracted to install the lock. This left me sitting at home all day waiting—my time and my day wasted. Best Buy’s response to this was to reschedule me for a week later; no attempt to get someone out to do the already paid for installation immediately or at least the next day. So this customer is left waiting another week, clearing my calendar again to sit at home again waiting.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Very good but problem not solved.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We had two different guys come out to install our level keypad and door lock. They were both so nice and on time but neither could figure out how to connect it to WiFi threw a separate hub. I don’t necessarily blame geek squad as it seems that level needs to better communicate instructions…
I would recommend this to a friend
Rated 4 out of 5 stars
Install of Yale locks, Ring Doorbell and Camera.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
There were a few issues. Cross threaded a bolt the holds the door lock in place requiring the cancellation of one of the installations. We promised to arrange for a replacement and for it to be scheduled for install. Damage to the wood trim due to bad placement of the lock plate. Was repositioned by the owner. Wes said he would plan to compenate me by adding a chime for the Ring Doorbell at nocost. Hopefully to be deliverd and set up when the new lock comes in.
I would recommend this to a friend
Rated 5 out of 5 stars
Very Professional and Quick
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The installer was on time and very efficient, pleasant, and hard working. Made the install very easy.
I would recommend this to a friend
Rated 5 out of 5 stars
Lock was quick & efficiently with setup on phone.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The unit was installed quickly and efficiently. He explained how to use it and to access the the phone app. Love the device.
I would recommend this to a friend
Rated 4 out of 5 stars
Careful work re bolt fitting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The product required drilling for a bolt and setting up to fit the plate in the door. This was done with care, and great results. Set up of the lock key pad also was done and completed well.
Since I was told by sales that the lock had an app( I didn't check/it didn't) and a key ( it didn't), a smart hub was needed for ZWave. So I needed to make that connection myself through calling Yale and Smart Things. The connection of ZWave to internet works sometimes.This is not a reflection on the install of the actual lock, but the lock itself.
Be aware, if you choose install ( a good lock service), and the lock technology is faulty, removal isn't easy, and a new install of some kind of bolt will be needed.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad smart door lock install
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician was unable to install the smart door lock so that it would communicate with my iPhone. I was able to complete the work myself.