Customer Ratings & Reviews
- Model:
- 24V-X2-SB15
- SKU:
- 6486210
to a friend
Where was the snow???
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to use it and now I can’t return it to get a lawn mower.
I would recommend this to a friend- Pros mentioned:LightCons mentioned:Failed
Inoperative tiny snowblower
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible devices. It failed on its second use in light snow. It died in mid use and refused to start again with fully charged batteries. If it worked it promised to0 be a nice light machine for slightly snowy situations. But it didn't work.
No, I would not recommend this to a friendBrand response from Snow Joe + Sun Joe
Posted .Dear Best Buy Customer,
We're genuinely sorry to hear about the disappointment you've experienced with our snow blower. It's disheartening to learn that it failed to meet your expectations during its second use, especially in what sounds like light snow conditions.
Please contact our toll-free number is 866-225-9723 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
Best Regards,
Customer Service Team Shop Joe
- Cons mentioned:Junk, Not working
Two useless/defective snow blowers in a row.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I could give this 0 stars I would. The first one I ordered worked for one row of snow. When I continued on the next row, it died and wouldn't restart. They sent me a replacement and this one doesn't work at all. A complete waste of time and effort and total piece of junk.
No, I would not recommend this to a friendBrand response from Snow Joe + Sun Joe
Posted .Dear Best Buy Customer,
We sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. The Snow Joe - 48-Volt iON+ 15-Inch Single Stage Cordless Snow Blower (2 x 4Ah Batteries and 1 x Charger) includes a 2 year manufacturer's warranty and we are happy to replace it. Please contact our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Quality issue and hasn’t honored warranty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I only used it once and it quit working. Contacted Snow Joe and tried a few things they told me to do. Didn’t work and still waiting on a replacement. It’s on back order. Do not recommend.
No, I would not recommend this to a friendBrand response from Snow Joe + Sun Joe
Posted .Dear Kevin,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of service we aim to provide. We understand how frustrating it must be to experience this issue and then face a delay in receiving a replacement. Please know that we value your feedback and appreciate your patience. If you need further assistance, feel free to reach out to us at 866-225-9723. We’re here to help.
Best Regards,
Customer Service Team at Shop Joe
- Cons mentioned:Older model
Anticipating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just waiting on it to snow...still in box in garage, had same one just older model & battery was thrown out & battery that was suggested was wrong size
I would recommend this to a friend
