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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 3.2 out of 5 stars with 19 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

47%would recommend to a friend

Customers are saying

Customers commend the 48-Volt iON+ 20-Inch Single Stage Cordless Snow Blower for its ease of assembly and lightweight design. However, some customers express concerns about the battery life and the effectiveness of the ice scraper in clearing snow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 5 out of 5 stars

    Great blower for women.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine last year and it does a great job for me. As a women, it's light weight and easy to maneuver. I live in Chicago, so it's a need to have a reliable snow blower and this fits the bill..

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Ice scraper

    Rated 2 out of 5 stars

    You will need 4 batteries (2 sets of 2)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new blower arrived yesterday and today was my 1st time using it. I have experience with blowers. I lived in Minnesota for 12 years. The battery life is closer to 35 minutes. The batteries take over 1 hour to charge. The machine is NOT able to move snow over 4” high. Do you see the problem here. I used the blower. Then placed the batteries to charge. By the time they were fully charged, there were over 7” of snow in areas I didn’t get to the 1st time. I bought the blower to relieve stress on my very poor lower back, which was operated on twice. I have more metal inside my body that the blower has (it’s almost all plastic). I have to use a shovel to spread out the snow in order for the snowblower to work. This product should have come with 4 batteries (2 sets of 2) for non stop action. Otherwise, you’ll have to bundle up twice to go out in the cold. Not convenient at all.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Roger,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Pros mentioned:
    Light weight
    Cons mentioned:
    Ice scraper

    Rated 5 out of 5 stars

    good value and quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing works great for a relatively small property. It's light enough and charges quick. Wouldn't be great for Anatarctica, but a solid suburban choice otherwise. Ice scraper isn't as useful as described, but it'll clear powder and wet snow well.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sun joe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it light weight but it dont hold a charge long have to get extra batteries it also throws the snow far

    I would recommend this to a friend
  • Pros mentioned:
    Easy, Outstanding

    Rated 5 out of 5 stars

    Snowblower

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put together. Outstanding sp far to use. So happy i purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Easy, Light weight
    Cons mentioned:
    Chute deflector

    Rated 5 out of 5 stars

    Snow Joe 20" blower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. It was easy to assemble and takes up very little space for storage. It is light weight and works well for 6" of snow or less. The discharge chute is a little stiff and not easy to rotate using the crank handle but I was told that this problem would disappear in time.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Bad product and no support, stuck with loss

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine stops abruptly in 6 inches of snow abruptly. Also machine is not safe, it does not stop after removing hands as shown in this video. After returning machine to company, they are not returning unit or refunding after six months of wait.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Chute deflector

    Rated 3 out of 5 stars

    Works on fresh snow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on fresh snow. Make sure the ground is even and does not have any stones or hard objects. The chute deflector broke during my first use. However, SnowJoe customer support is good. They are sending me a replacement part.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy
    Cons mentioned:
    Less powerful

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great snow blower. It's lightweight and easy to maneuver. Assembly is fairly simple. It's not as powerful as a gas snow blower, but it will get the job done in lighter snow.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    snow away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine when it is working but I was unable to blow snow off of a square by my garage about 20' x 12' before the battery was out of power. Was first time I used it. Batteries were both fully charged.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Best Buy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Snow blower

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got last year . Not working now. Waste of money. Battery life is too small . Cannot finish at one charge.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Ayesha,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    batterys go dead to fast and i have a small driveway for what it cost youd think theyd give ya two darn sets

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear BestBuy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Pros mentioned:
    Usage

    Rated 2 out of 5 stars

    one year, two uses and done

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used one year, 2 snowfalls totaling about 4 inches, worked fine. This year it will not start.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear BestBuy Customer ,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Cons mentioned:
    Ice scraper

    Rated 1 out of 5 stars

    Worst product ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for this product just to find out that it doesn't work properly. It does not throw the snow as advertised. I am sure the wires are connected backwards because the snow doesn't get thrown properly at all. I am stuck and will return unit. Best buy showed me that buying online is not good at all.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Best Buy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst snow blower ever I had to return this item.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Best Buy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe (edited) SnowJoeSunJoe

  • Rated 5 out of 5 stars

    Shoveling made easy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 10 year old son. He was shoveling for the neighborhood and I thought it would be easier for him. He is able to start it, use it and keep the batteries charged without my assistance. Good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for this winter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this snow blower as a gift for my son. Have not used it yet, but looking forward to hearing his report. I am optimistic about it given it ha a dual battery operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CERTAINLY A NEEDED TOOL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY HUSBAND HAS A BAD SPINE AND WHEN THE SNOW CAME, I REALIZED THAT WE DEFINITELY NEEDED A SNOW BLOWER TO MOVE OUR SNOW AND THIS ONE WAS RECCOMENDED TO US BY SEVERAL PEOPLE. WE ARE WAITING FOR IT TO SNOW AGAIN, SO WE CAN PUT IT TO GOOD USE.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SnowJoe/ShopJoe Doesnt honor it's warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy SnowJoe, ShopJoe or any of their products they don't honor their warranty "Thanks for your recent purchase at SnowJoe.com! Your 24V-X4-SB21 is now automatically registered in our system. Your Standard 2 Year Manufacturer's Warranty expires on 05/01/2026. They accepted the warranty , now that I require service they denied my warranty. The machine was used once the batteries stopped working. They're aware that their product no good...

    No, I would not recommend this to a friend
  • Customer reviews from snowjoe.com

    User rating, 3.6 out of 5 stars with 30 reviews on snowjoe.com.

    See all snowjoe.com reviews
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