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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1611 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the picture quality, easy setup, price, and smart TV features of the 40" Class - LED - 1080p - Smart - HDTV. They appreciate the vivid colors, clarity, and convenience of the smart TV. However, some customers have expressed concerns about the limited app selection, the need to rely solely on the remote control, and the occasional difficulty in accessing smart features and streaming content.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,611 reviews
  • Pros mentioned:
    Color, Price

    Rated 5 out of 5 stars

    Great TV for the Pirce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a TV for a small bedroom for under $ 400. This 40 inch Sony 650D has been an excellent buy. Easy set up and really needed no extra adjustments. The color on this Sony is wonderful, bright and clear. Action is clean. I continue to enjoy shopping at Best Buy because of the variety of products that are carried there. Thank you,

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size matters in the bedroom with TVs. Having a 42 inch finally go out it was a hunt to find one close to the size in a model I would trust. Thanks to the tremendous staff who narrowed my needs and wants to this beautiful set a smart TV with the most beautiful picture I've had in any set. What I lost was 1 HDMI I used to have 3 but no biggie and a flexible timer to 180 minutes. If this picture does not say it all I don't know what words would describe the great product Sony is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is pretty awesome. I bought it to use as a Screen for my home studio and definitely did a great purchase..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has met all of my expectations. It is the perfect fit for the room. It works well with my Sony sound bar system as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV in general. Excellent visuals and sound. Reasonably priced as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality! Worth the price! No glare or lagging. Perfect size for a bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 1 out of 5 stars

    Color is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound goes out at least 2 to 4 times a day bringing the TV back to exchange it at Best Buy this weekend, The color and picture is wonderful. We thought it was the new cable box the cable people came back and fixed the box problem but the sound keeps going out and we believe the store gave us a floor model because when we opened the box it had a yellow floor ticket taped to it. I'm upset about that, the store should have told us it was a Display model we wouldn't have purchased it. We thought we were getting a brand new TV that had never been used. But we were wrong.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV from Sony. Simple and easy to install and connect.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Easy setup

    Rated 5 out of 5 stars

    Nice size picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and great sound. Easily fits on my kitchen counter. Easy to set up and adjust.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Great replacement TV for master bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV to replace a 10 year old Philllips TV in our master bedroom. I chose this as a less expensive alternative to the same size Sony 4K HDR. Set up is easy and picture quality is nearly as good as the 55 inch Sony 4K HDR in my living room. Sound quality from the front mounted speakers is very good. Easy programming for use with my DirecTV universal remote. I recommend this TV highly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Great picture and color quality. True black.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was about to purchase the Samsung in the same category as the Sony when I started watching the Sony while my rep was getting the Samsung. I could tell the difference in picture qualify even though my rep said he couldn't see it, so I pointed out differences in color and clarity to him. So I decided to spend the extra $30 and get the Sony, always wanted a Sony and this one I could afford.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 4 out of 5 stars

    Perfect TV for a medium size bedroom.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great color, easy to set up. Would give it the highest rating except for one little thing. On the back side of the set is a place to plug in the video out put. It falls out for some unknown reason and is annoying to have to plug it back in every time this happens. Other than that it is great!

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 5 out of 5 stars

    Better than the Samsung I bought first.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 40" Samsung smart tv, first. It was terrible. It was always stopping Seinfeld right in the middle of the stream. You know the one where George is a Marine Biologist, and he has to walk out and...anyway, the tv kept ruining my chill sessions. I thought it was my Internet connection. It was not. Finally, I was fed up and took the Samsung tv back to Best Buy and told them that it was a piece of junk. To my surprise, the sales associate said "you're right". He said that Samsung makes great tvs over 50" and under 32". I said "reeeeeeeeaaaaalllllyyy?". He said "yep", and walked me over to this 40" tv equivalent of Margot Robbie and said "this is what you want". I quickly took my new Sony to the customer service desk and made the exchange. It took 4 minutes and 28 seconds. Impressive. Now, I'm not a 'specs guy', so if you want to hear someone's thoughts on megawatts, megapixels & mega...mega...megawatts, go somewhere else. However, if you want to hear someone say that this tv is perfect for an average sized room and doesn't cut off your favorite reruns and looks pretty cool, too? Then, this tv is perfect for an average sized room, and doesn't cut off your favorite reruns and looks pretty cool, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reese,
      We're really glad to hear that you're having a good time with your TV! Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great tv great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy about this purchase. I bought this Sony tv for my master bedroom. I like the quality, sound, design and price- I purchased when it was on sale- very easy to assemble the only issue I had was the factory setting was not great so I had to do some adjustments. Love my second Sony tv and Best Buy store.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Decent smart tv with great picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for a good price, picture is nice and clean. I was very impressed. For the sound when I first look at it I thought it might be on the low side because the speakers are at the bottom but for my surprise they sound very loud so no problems with the sound at all. Netflix, Amazon and youtube work great as for the rest I haven't try them so I can't comment. For the connections you get 2 USB ports, 2 HDMI and component so not too shabby. There is but one problem but it might have to do with the router if yours gets stuck in now tuning when you change channels or some buttons on the remote won't respond reboot your router and unplug your tv for 2 mins and plug it back in. My problem was the router it's dual band so for some reason it stops broadcasting in the 2.4GHz range and when that happen my tv became unresponsive or the screen keep displaying now tuning or I had no access to Netflix or the other apps. I don't know if this particular model KDL40W650D supports 5GHz band or just the 2.4GHz I will have to ask Sony. So I did a firmware update to the router and that seems to fix the problem. Overall I'm happy with my purchase, picture is nice, sounds great and it has decent features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently using it for video games. Picture is very crisp and the motion is smooth. The one gripe i have is that the remote feels very cheap but that's small potatoes.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Really happy with this TV. It does everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony KDL-40W650D is quite an impressive TV. It is also a "smart TV" And it is well designed unit with great capabilities and a strong RF front end. Pulls broadcast signals very well with minimal antenna input. The user interface is a little complicated, but if you read the accompanying manual it will quickly become clear. The Wifi connectivity is also very good and I can access Netflix and Hulu easily with excellent picture and sound quality. If you're looking for a good 40 inch 1080p TV you can't go wrong with this model. It is pricier than a comparable Samsung, but will probably perform better in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size for my living room, the picture quality is great and I am very pleased with this purchase; the price for this size and quality of the picture is a really good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Pretty good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no time to "compare shop" since our LG TV had died and my sister was looking for an immediate replacement. We were a bit put off that Best Buy wasn't going to deliver it for a week so we had to opt to take it home ourselves and fix it up. Big let down as I'm in a wheelchair and my sis has major arthritis but we were able to do it. We know the Sony name and trust it, and we weren't looking for anything fancy or "special" since we just needed something 42" or less to fit in the TV cabinet The picture is pretty good and the setup was relatively easy. Connecting the Bose, the DVD and the DVR was all pretty easy as well. i think it was well worth the $$ we spent on it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Easy setup

    Rated 5 out of 5 stars

    Excellent colors and bright whites

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this TV. Excellent colors and bright whites. Easy to set up and to connect to the internet.

    I would recommend this to a friend
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