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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 840 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 4K UHD 49X800H

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the picture on this set. We purchased it to replace the 9 year old LG HD set in our master bedroom. The LG set was ok but no where as good a picture as this Sony x800h set. The setup was very easy to complete including adding it to our other Amazon Alexa smart home devices. New Sony android TVs have great pictures with lots of streaming media apps built in. Very pleased with this purchase and the savings offered during the sale. Thank you Sony and Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeS, Awesome! We're glad to hear that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was deciding between this and the 43inch version. I have a wide viewing area, so a huge perk of this tv is the wide viewing angles. I wish it was not edge lit, however the viewing experience seems fine so far. Speakers can get tinny, but not generally so. You'll probably have to adjust picture and audio settings to your liking. The design, look, and feel is well made and modern. Yes this is not the budget tv in this class, but the specs and quality are here. I haven't had a Bravia in years and it's nice to be back. Software is straight forward.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lliw, You've made an excellent choice! We're thrilled to hear you like the wide viewing angle, excellent picture quality, modern design, user-friendly and straightforward operating system. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sony at the theater in your home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. It is super thin and lightweight. I have a relatively dark room but this TV has perfect colors to my eyes. I love talk to remote. Initially I discounted this feature as a novelty but have got fond of it's ease of use and very accurate just telling it what you want to watch and the TV either goes to it or shows the options for channels and prices if applicable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FlintN, Thank you for this amazing review! We're thrilled to hear you love the sleek design, excellent picture quality, voice assistant remote control, and the home theater-like experience with your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The perfect 49" computer monitor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new 2020 model features direct backlighting and super-sharp colors making it the perfect computer monitor for those who want to game BIG or multitask. I've got 7 windows open as I type this and none of them overlap. "Monitors" this size cost nearly $1000 and are half as tall. With the X800H you get immersive image and also doubles as 4KTV great for streaming or hook-up game consoles to the extra HDMI ports. Built-in speakers are SUPER clear and loud but totally lack any bass. Might want to add a sound bar if you are looking for rich audio.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Plays clear and good size for the room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had a Sony Bravia for 14 years. Dependable and ran perfectly. The size and sound work great for 12 x 16 room. No sound bar needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cheeks, Awesome! We're glad to hear that you like the clear display of this X800H TV. We value your feedback. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Great Viewing Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always been my choice for quality! This 4K Bravia has brilliant color and definition! The Google Assistant and App button on remote bring highest technology to voice command and touch! I also have mine connected to a Sony Sound Bar...a great finish to your viewing experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyLife, That's great! We're glad to hear that! We're glad to hear that you appreciate the picture quality and features of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    This TV really does it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first TV I've ever owned that's not a secondhand CRT. Using it makes me feel like I'm living in the future. I mean, a TV that hooks up to the internet! It's like I'm 80 years old and just found out about the iPhone. All the apps I could possibly need, right in one place. Picture clarity is excellent. Easily the coolest thing in my room now. Happy birthday to me.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great multipurpose TV and a good price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture at a reasonable price. One of the better TVs that I’ve had for side viewing (my room setup had it where I’m viewing it at a 45 degree angle when working at my desk). Works awesome for gaming, streaming and more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chrisski, Awesome! We're glad to hear that you like everything about the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K is awesome with PS4 PRO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely the best TV I’ve ever owned. Do not regret the amount of $ I spent on it, Sony is now my favorite brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meggooo, Awesome! Good to know that you are happy with your purchase! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Our bigger purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy our new TV. We went from a 32 inch to. 49. It’s perfect! We were thinking larger, but chose this one. Nathan, the man that helped us was So patient with us.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greatpurchase, Congratulations on your new X800H! We're glad to hear you're enjoying your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic quality and Great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color and amount of details while watching tv, Netflix or browsing YouTube is amazing compared to my old tv. Excellent price for the great quality you get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny, Awesome! We're thrilled to hear you're enjoying the picture quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 49 inch Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome! I have it in my bedroom. It is just the right size for that room. The picture is clear and bright. It is a pleasure to watch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pearlean7152, Awesome! We're glad to hear that you like the picture of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Just the right size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp picture, just the right size for our very small tv den.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enjoy, Great! We're glad that you like the size and picture quality of your TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Use it as your main tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv, recommend to any body, great images full 4k good sound quality. Running android os, which is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moline, We're very grateful for this positive feedback. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for the recommendation. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is everything I expected. Nice, bright and very clear picture. Perfect for my bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new Sony of my “owny “

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 2nd purchase of a Sony TV through Best Buy and I was very happy with the experience. I purchased online and it was promptly delivered to my home, great customer experience during the pandemic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Glamgram67, Awesome! We're glad that you are very happy with your experience with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little disappointed, we got this brand because we’ve never had an issue with Sony before. Unfortunately a month after purchasing it started giving us problems. It’s starting to freeze, one time the tv went black and you could see just a small white line at the bottom right corner. Sometimes we turn the tv on & there’s NO sound or I’ll mess with the volume but the numbers will not show on the side for the volume level. Hopefully I’ll be able to return & get something better

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hdezs09, We are sorry to hear about the issue you are having. This is usually not the case for our TVs nor the experience we want you to have.

      To resolve these issues, please make sure that the firmware version of the TV is up to date.

      REF: https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-49x800h/downloads/00017078

      If you still have the TV and are unable to resolve your concern, May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X800H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Lemon

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is mostly garbage. We’ve had it six months and from the beginning it had an issue with a white bar appearing in the middle of the screen for a split second every 30-45 minutes. Sony support wasn’t able to fix it and it wasn’t enough of a headache to bother with so we just kind of lived with it. Now, it’s repeatedly rebooting and no amount of factory resets will get it to stop. The picture and color are pretty good, I’ll give them that. However, it’s not really worth the hassle. If Sony is able to fix/replace it, that’s fine but this one is destined for the guest room. I’ll replace it with a Samsung for daily viewing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yusuf, Thank you for choosing and purchasing our Sony X800H LED 4k UHD Smart Android TV. While we are glad to hear that you liked the color and the picture of the TV, we are sorry to hear your you are having issues with a white bar appearing on the screen every 30-45 minutes and the TV rebooting. We appreciate you troubleshooting the issue with a Factory Reset.

      We'd like to make sure you are taken care of. May we know if you are still able to access the Home Screen of the TV or if the TV is stuck on a reboot loop.

      May we contact you to help and get more information? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X800H

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    One of the besy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best choice. Always wanted a 4k. And it is one of the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rono, Awesome! That's great! We're glad to hear that. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 vertical lines appeared for no reason 4 months after I bought it. Of course it's too late to return. Doesn't support spectrum TV app.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unhappy,

      Thank you for sharing your feedback on your experience with the X800H. We regret to hear you are having display issues with your TV. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. Unfortunately, Spectrum TV app is not available in Google Play Store for this Android TV. Please check with the Spectrum about the availability and compatibility.

      Please try following the steps below to isolate the issue.

      1. Check if the issue occurs when on the TV's Home screen.
      2. Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
      3. If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen has vertical lines while on a different input.
      4. If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
      5. Restart the TV and check if the issue is resolved.
      - Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

      Additional troubleshooting steps can be found on this article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00032635

      If the recommended steps do not help to resolve the symptom, may we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X800H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks for letting us help assist you.

      Sincerely,
      Jess Sony_US

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