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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,562 reviews
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Love my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watch a lot more tv than I ever did before. It’s a beautiful tv...only thing is that it likes to turn on by itself. It’s done it a few times. Other than that I think it’s a perfect tv. Great picture, good sound (will invest in a sound bar) but the sound is good for me I can hear it just fine! I love it’s a smart tv and man oh man the picture just takes me breathe away! I love watching movies. Beauty and The Beast looked awesome, but the newest Transformers movie looks amazing!!! I love this tv I really cannot say anything bad about it! I went from a handme down Samsung 32” so this is as wonderful upgrade for self! A lot more money than I wanted to spend but I think it’s worth it as I enjoy it and that’s all that matters! I don’t watch a lot of TV shows mainly movies!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect size for any room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart tv has been amazing. There are so many features and things you can do. Easily connects to the internet. Easy to use with Amazon Prime. Specific buttons on remote for GooglePlay and Netflix. Very happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent picture. Loaded with features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start Sony is known for excellent picture and brilliant colors . Life like And this one is just that and more. Features and apps settings. I'm not tech savvy and set up was a breeze. Oh did I say beautiful picture/colors. Makes looking at photos on thumb drive a breath taking experience. Vivid. ... All in all great television. A bit on the higher end of price range of similar size though. But still worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55 inch 800 Series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sony 55 inch 4K, First we bought 55 inch 4K Samsung, quickly returned it for this Sony !!! Way more colors, the picture quality is amazing!!! Our Sony we bought is 800 Series ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales clerk was very helpful in pointing out the picture quality as well as the number of apps available on the Sony tv. The 55” screen is perfect for our great room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, amazing picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality on this tv is amazing. You feel immersed in the scene! Also learning how to use a smart tv is simple on this

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv, great color, and clarity. The sound is great. My husband has a slight hearing problem and it works for him.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55" 4K TV Picture Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a long time to get a flat screen TV for my living room. After many reviews and past experience with Sony I chose the X800E 4K Ultra HD set in 55". WOW! I has been everything I expected and more. For the money this is my ultimate set. When watching firestick or Vudu 4K movies it amazes the senses. When playing 4K Ultra HD, Blu-rays and even DVD all look fantastic. The technology improves DVD and regular Blu-ray pictures. Also Sony has their own motion technology. I have yet to experience any motion lag or distortion. The color quality is completely natural as I have come to appreciate from Sony. This is the perfect way to enjoy my Movie library with Theater Screen quality picture! I matched the set with Sony 4K Ultra HD Player, and the Sony Soundbar home theater sound system. I'm all set!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for the bedroom!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all Samsung TVs in my home and wanted to try a different brand...This Sony was a great option!!! I wish that the blacks were darker, the other colors are fine...This tv is a little higher on price compared to the other 55 inch 4K televisions...But, good for what I need it for...Not the best 4K in my opinion...But, worth it...I hope it last as long as my other televisions...It's also a plus that I can download PS Vue...One of the main reasons I purchased this one over the others...Plus the 3 USB and 4 HDMI is a major plus!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is worth the money. Has great picture and sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv stand SUCKS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV easy setup but the tv stand is very flimsy (and no I don’t want to wall mount it) and SONY is well a ware of it. Inbox instructions says to buy M6 screws and a small chain and hook it to the wall I didn’t know that until after I bought it that sucks otherwise it probably gets 5 Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV for a college student living alone!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for me, since I live alone. The images are so clear and the sound is great! However, I will say that sometimes it does take it a minute to get up to speed. For example, I will press the home button and the TV will turn black for about 15 seconds. It has great sound but personally, I would like a Sound Bar because I like to listen to music really loudly when I clean :) I think a Sound Bar would have been a great addition. I also like how I can connect my iPhone to the screen on Airplay. I absolutely love that feature. The TV that I had bought was on sale just because it was the one on display. I got an AMAZING deal for it and I would recommend anyone to ask for the one's on display if possible!! I would definitely recommend this TV to anyone!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Sony products for many years and just can not believe the problems that we had had with this TV and tech support. This is an Android TV. I really did not think much about it until it crashed. The problem is that if the Android software crashes, as we all know it will, the TV is worthless. You can not bypass the software and use the TV with your cable box, DVD, or any other device. While trying to get this taken care of with Sony Tech Support, which has always been one of the best, they determined that it needed to be replace. The told me the process that I needed to email pics, case number and serial number to the company that would bring a replacement to the house. The service company is now saying that the screen is damaged and they will not replace it. There is no damage to the screen. This TV is less then 2 weeks old. It will be returned to Best Buy next week

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has an excellent picture, it was easy to up and mount.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    could be more user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television produces a wonderful image and has very good sound. very pleased with purchase, the tv interface is confusing and needs updated. difficult to go from local tv to dvd, to amazon movies, the only thing the tv does really well is Google and Netflix , could be more flexible

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Sony TV. It fits perfectly in our living room. The color is so real and clear. We have bought Sony products for years and always great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Sony Bravia 49" tv which I got at Best Buy 8 years ago. I went up to a 55" ultra hd Sony Bravia. A few glitches getting it setup correctly but looking good now!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Picture on this awesome TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Picture is vibrant, & clear. it’s like being in the scene or watching a live stage performance. I’m delighted with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent product and lots of functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this TV. The picture is clear and I can streaming to watch you tube and Amazon’s movies. Much more fun than old TVs

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart Buy , Its a wonderful tv full of the newest apps and the most beautiful picture. I’m so happy with my purchase.

    I would recommend this to a friend
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