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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 47 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality of the 55" Class - OLED - A9F Master Series - 2160p - Smart - 4K UHD TV with HDR, with many describing it as "amazing" and "unbelievable." The OLED display and color reproduction are also highly praised, with customers noting the realistic picture details and colors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 47 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY DELIVERS WITH THE MASTER SERIES A9F!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my sony A8F 65" 4K TV and added a little more money to get the A9F 55" 4K Master Series TV. While the A8F was beautiful and performed wonderfully, I wanted that extra "ummphh" in wow factor and performance. The NETFLIX Calibrated mode is pretty good when watching 4K content and it's similar to DOLBY Vision mode. I also wanted to be able to use the Screen as one of the channels in a surround sound soundbar system. Even without a soundbar the sound is open and warm with decent bass. The picture quality is stunning and you can customize the levels as well as sound EQ. I would say if you have enough to fork out, then this is currently the BEST 4K TV out there right now. It lives up to the brand reputation and you get what you pay for is true in this case. It even plays 4K video games in stunning quality and decent frame rates. While it can't perform like a GSYNC monitor with frame rates, the quality alone makes playing games on it worthwhile. I play Shadow of the Tomb Raider and Resident Evil 2 PC versions on the AF9 and I am blown away with the HDR and Black Levels on it. That's what makes this TV so special...it's picture quality is just so gorgeous and buttery smooth. Color levels are more natural but you can make it more vivid by using the various modes or just tweaking the levels to how you like them. I have no regrets in getting this TV and I highly recommend it. I give it 5 stars easily *****

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Sound system

    Rated 5 out of 5 stars

    Top Dog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me first start by saying this is the best picture I have seen in a long time. I have had two TV's in my bedroom within the past 30 or so days. We had the LG 55" Class - OLED - E8 Series - 2160p and the Sony - 55" Class - OLED - A9F Master Series. The LG was sleek and sexy with the "picture on glass" design. The reason we chose to test the Sony is because the Sony has 3.1 speaker system that actually plays the sound through the SCREEN. While playing with the Sony we noticed the picture was better (depth, contrast, color), it has Netflix Picture Mode, amazing speaker system, and lastly is has an Android system that allows you to install programs such as SBMC to play your media through. It's expensive, but you don't need to buy a soundbar to help bring the picture alive.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED tv is amazing in performance ; smooth picture that’s vibrant and sharp. Picture details and colors so real! The HDR control make all the difference. The master series is worth every Cent and the discounted price I purchased really makes this a Best Buy I highly recommended the Sony master series and purchasing at Best Buy. Best Buy was great in replacing this tv quickly when I found dead pixels at the center of screen. A new tv was exchanged next day and worked perfectly. No hassle and easy transaction.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not Bad but A9G is Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV make no mistake. But the new A9G that replaces it is a step above. Out of the box this will require fiddling with a lot of picture settings to get it dialed in, The sound is amazing with the subwoofers and 6 speakers in the screen, but the back is super thick (at least 3-4 inches thick). Also the Easel design of the stand make it tilt back if not wall mounting, but has no negative affect on picture. I bought A9F and A9G to compare. A9G also has newest updated remote and Google operating system which is so much better. If you can get this on sale for a great price it is worth it but I'd go for the better A9G. Picture settings out of the box are near perfect for A9G

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    In conclusion, we are Very Happy with our purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dynamic color, great audio. Remote control is small and not user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Master Series A9F TV is Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this TV, the best I have ever seen. In all respects, picture, smart capabilities, sound, ease of use are superior.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Sound system

    Rated 5 out of 5 stars

    Love the TV and don't need a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has done it again. A magnificent TV with a stunning picture. Wife very happy that we don't need a sound bar in the bedroom because of their unique sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Bravia we've owned, the prior Bravia lasted 10 years. The picture quality is excellent and the apps are very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV ever. Phenomenal resolution and 3d effect. Great color. Very pleased with ease of operation. Geek squad has been great with installation. No issues to date.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought floor model in Magnolia Room for $1,200. Feel like I stole it! For "sanjam" that only gave 3 star review, please give this TV the accolades it deserves. Of course the newer, better model will have enhancements, but by no means is this a 3 star TV. I have A8F, and A9F. Love both and IMO the best OLEDs out there besides the high end LGs. If you have the ability to get any of the Magnolia rated Bravia's, I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best OLED

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the best OLED TV i ever own and I love the design of the tv with kickstand paired with the tv calibration picture looks even amazing the sound is even better in the 2020 models at this OLED all of Sony OLEDS felt like a bit of a down grade not in the picture but else where on the tv like the speaker system and even the design this an 2017 A1E OLED are the 2 best Sony OLEDS in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity on this is great. I really enjoy it. The sound is actually really good too. Unlike with other TVs, I didn't need an additional sound system. I'm really happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great replace TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Sony Bravia TV that lasted a long time. So we wanted to get another Sony. We looked on line for our replacement and saw that the one we bought was one of the best. I like the apps and the picture we get. The Best Buy experience of buying this Tv was great. I am still getting use to the new controls though. Funny thing though our old controls worked on the new TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Sound system

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great along with the sound system that is built in

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Simply WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not often buy TVs but buy top-of-the-line when I do. This is definitely that. Amazing picture quality, interactive with most entertainment apps, and wonderful sound. No need for Fire TV, as this has the Amazon Prime video app built in.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Quality Picture I've ever seen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed A9F Master to replace high-end plasma as part of a new Home Theater system and the entire package is awesome. My in home consultant was responsive, listened to my objectives and installation was handled by a pro. Exceeded expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best picture I have ever seen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best picture I have ever seen. The speaker on the tv is awesome as well. No need for sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Still the best tv to date

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG the best tv in store you can buy now in 2020 even a tad better than the a9g in my opinion. The detail will blow you away, I love my A9f and wouldn’t change it for the world.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    SONY A9F OLED 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I considered this 4K TV for quite some time before buying, primarily due to the high price; however, I was always sold on the picture quality, which is stellar! I am very glad I made the purchase. My only concern is that, when not in use and the screen is black, there are noticeable dent-like features in the screen. This is not so much of an issue when watching; however, it is unusual and I can't help but wonder if it is a defect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing piece of hardware. Spectacular picture and I really like Android OS. Have both 65 and 55” model of this TV.

    I would recommend this to a friend
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