Customers appreciate the superb picture quality and 4K resolution of this 65-inch TV, frequently praising its ease of use and attractive design. Many found the price to be reasonable, and some also noted the TV's lightweight nature. However, some users experienced issues with light bleed and the operating system, while others had concerns about the remote control and mounting bracket.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,292 reviews
Pros mentioned:
Picture quality
Cons mentioned:
Light bleed
Rated 3 out of 5 stars
Excellent pic if you can get one with less LB
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this from Best buy on 01/25/16, had it delivered on 02/06/16. Initially the light bleed in the corners were a minimum but after some pretty continuous playback the light bleed became a lot more evident during movies and such.
During video games and non dark scenes I haven't seen much better upscaling or more accurate colors. Sony did a great job with those. It's a shame that the light bleed on these models are so bad. I would definitely purchase an extended warranty at bestbuy/hhgreg or wherever you get it to make sure if you have any issues you aren't stuck with an expensive eyesore. I retuned the first one seen here. If it stayed about as dim as it started I would have been completely happy about the product (see credits picture). Even if it got brighter over a few days. I just haven't seen any other displays look as bad as this after a few days of playback.
The second TV is a lot better so far. I've had it for about a week and the light bleed hasn't become too bad. You only really notice it during letterbox movies or dark scenes. I wouldn't recommend this tv if you wanted a TV primarily for movies for this reason. If you are planning on playing video games or watching sports where there are all bright areas I believe this TV is the best out there for those things due to the superior 4k upscaling and color quality. If you want to only really watch movies or something go with an OLED within your budget. For videogames I couldn't be happier with another monitor.
I would recommend this to a friend
Rated 3 out of 5 stars
Light Bleed Issue
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I originally went into Best Buy looking to purchase a Samsung 4k tv. But after speaking with employees and seeing this tv, I was impressed. The picture looked great and the design was incredible. The tv was the thinnest I have seen and it was also android tv which I really liked. To top it off, it also came with its own wall mount so I didn't have to make an extra purchase. So, I decided on this one instead of the Samsung I originally was set on. However, as soon as I got it home and all set up, I was disappointed. Along the bottom and the corners, there was terrible light bleed. During dark scenes or letterbox movies, the light bleed is so bad, it distracts you from what you are watching. Dark scenes and the blacks get washed out and look gray. As I looked into this, the reviews on several sites, including Best Buy and Sony all talk of the light bleed issue. I called Sony and was told there is not an issue with this tv but I could start a trouble ticket on it. I called Best Buy instead and spoke to them about this and showed them pictures. They were great in helping replace this and try another. But the second tv was just as bad with the light bleed as the first. I spoke to Sony again on phone and even communicated with them by email sending them pictures of the problem. After about a week of this, I received a call from Sony telling me their technicians stated that this tv was operating within normal parameters. I was not happy with this. I asked them if an obvious physical defect was normal for a brand new tv as expensive as this. It should be noted that with both, I did as instructed and checked all the settings and did several factory resets. That does not fix a physical defect as I pointed out to them that they denied was an issue. So, I contacted Best Buy once more and decided to give up on Sony and go with the original Samsung I first intended on purchasing. Best Buy was very helpful in helping with a third try. Now, I started all this in late December and at the beginning of February, they ordered the Samsung replacement for me. Well, On the 16th it was delivered and I was happy, until they unboxed the Samsung. Cracked screen!!! Ya, my luck, so now I have to wait until around the 25th when they say they should have one in stock to deliver. So, I learned that I should have gone with my first thought and avoided this Sony. This experience also caused me to reconsider a couple other Sony purchases since then. Sorry Sony. But thank you Best Buy for being helpful.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi Chris, thank you for taking the time to write a review. We're sorry to hear about what happened to your TV. We apologize for the disappointment and inconvenience this has caused you. Your feedback is highly appreciated. Dave
Cons mentioned:
Black levels
Rated 2 out of 5 stars
Great TV but disappointed overall!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Sony XBR-65X900C is a great television overall but I had significant trouble with it's black levels despite efforts to adjust it's picture settings. I experienced what is called a flashighting effect. Flashlighting is when a white cloud like area of the screen is present when watching programs that have dark scenes or when watching a movie displayed in letter box. The flashlighting effect I experienced was most significant around the corners of the screen but was also present around the edges. Sony's engineers told me that what I was experiencing is within normal operating parameters. Best Buy's salesperson told me that he had heard this complaint before and that the television should not be having this problem. I just returned the television and am awaiting a new one, the same model, to see if the problem I was having was an anomaly and specific to the television I bought. I am hoping, when the new one gets here, it will not have the same problem or I will return it also and purchase a different model.
With all of that said, the television's color and picture clarity was outstanding. In addition to this, the television's user interface, i.e. android operating system, was outstanding as well. If, when I get my new television and the black levels are where they should be, I would highly recommend others consider purchasing this television.
No, I would not recommend this to a friend
Pros mentioned:
Picture quality
Cons mentioned:
Light bleed
Rated 4 out of 5 stars
Sony 65" 4K HDR Review
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This tv is is awesome and the picture shows great. Movies show well and the sound is okay. It's not perfect. It it will do. The only problem that I have with my tv is when the screen is dark there is SOOOOO MUCH LIGHT BLEEDING AROUND THE EDGES AND THE BOTTOM OF THE TV!!! I don't think that it is supposed to be like this but I try and deal with it. It's a good tv as long as this light bleeding is not showing.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Gorgeous TV!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far we are happy with the picture quality and have no complaints, Great picture and sound recommend this tv to everyone. Love it more than my other Sony TV now I have 3 Sony TV.
I would recommend this to a friend
Pros mentioned:
Picture quality
Cons mentioned:
Light bleed
Rated 2 out of 5 stars
Great tv but not what I expected
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This tv had very good picture but had a white bleed issue in the corners. Sony did nothing to help and after trying a second Sony tv with the same defects I will never purchase Sony again. Got a Samsung and love it so far.
No, I would not recommend this to a friend
Brand response from SonyListens
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Hello, tank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
Pros mentioned:
Design, Picture quality
Rated 4 out of 5 stars
Ultra thin clear picture
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Extremely thin tv, looks great displayed on the wall. Picture looks great especially when watching blue ray DVDs. Looking forward to more 4K content.
I would recommend this to a friend
Rated 2 out of 5 stars
Okay set, terrible customer service (Sony)
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this tv and have had issues with the light leaking from the bottom corners of the screen. A little difficult to notice during very bright scenes but very clear when any dark image is being recreated on screen.
Attempted to go through Sony under their warranty but have not been able to reach their email address. Spoke with customer service 3 separate times and was given the run around after the first conversation. At this point I have sent 10 emails to [email protected], which have not been delivered. Customer service refuses to give me another email address to contact and at this point I am completely unsatisfied in their "efforts" to help the customer. Terrible way to treat a customer that just invested in their company. Save yourself the time and effort and pick up a 4k unit from another company.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi Acoqui, we're sorry to hear about the issue you're having with your TV and for the inconvenience and disappointment you've gone through. We would like to hear more from you, please email us [email protected] including your contact and product information. We're more than happy to take a look into this matter. Your feedback is highly appreciated,. thank you for taking the time to write a review. Dave
Cons mentioned:
Light bleed, Operating system
Rated 2 out of 5 stars
Android software bugged. Too dark.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I always thought Sony was one of the premier manufacturers of TV's.
My parents had two that served well for years. Evidently that isn't still true. Even at max brightness settings, the picture tends to be too dark. There is some light bleed-through around the edges, although not usually very troubling. The Android software constantly has portions of it's apps that crash. A crash results in a message appearing that says, "Unfortunately Google Play has stopped working. OK or report?" We were playing an Xbox game on it the other day and that message popped up in the middle of the game....every 15 seconds. You say, well why didn't you just restart the TV? We were playing with others that needed our participation. Once the round was complete, that's what we did. It did stop the problem, but just until the next time (not the first time it's happened). For these reasons, I regret buying this set and would not recommend it to anyone.
No, I would not recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great TV And s great price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a great Tv for a great price. The pic is perfect!
I would recommend this to a friend
Rated 5 out of 5 stars
Beautiful TV!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this TV before Thanksgiving to mount on the wall in our condo. We wanted it because it is so thin and doesn't have a clunky plastic frame around the screen. It is beautiful to watch and so perfect on the wall. Best Buy set it up for us and we connected it to Wi-Fi easily. So far we love it and have had no issues.
I would recommend this to a friend
Pros mentioned:
4k, Picture quality
Rated 5 out of 5 stars
Amazing! Love it!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
By far the best television i have ever owned. Amazing smart tv, and the pointer mouse function in the remote is definitely cool. The picture is fantastic! I love my 4K!!!
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great TV
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This reviewer received promo considerations or sweepstakes entry for writing a review.
A great TV, that allows me to watch everything I want!!! Movies, News, Sports right at my fingertips! Great access to the internet and all the stuff available can be accessed (with a few subscriptions but mostly from what I already had access to)! The TV picture is great and sound is okay, but I don't have a separate sound system that would make it super! I would buy it all over again!
I would recommend this to a friend
Brand response from SonyListens
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Hi Zedm, Good to know that you are happy with your purchase! Thank you for choosing Sony! >Joffrey
Pros mentioned:
Design, Picture quality
Rated 5 out of 5 stars
Great TV excellent picture
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV for the priceremony, super thin and sleek bonus that it come with wall mount bracket. Has a lot a cool features
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 2 out of 5 stars
Great picture but.....
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This TV had one of the best pictures that I have seen thus far. Very vivid but, it also has a really bad design flaw. If you are mounting this TV on the wall, then you are golden!! You will be very happy with this product. It up scales everything you watch. I loved the TV for the first week, but then started to notice the picture was turning white in the bottom corners. After further review of the product I found it was due to the weight of the TV baring down on the two pads for the stand. They mount on each bottom corner with two screws. This TV is just too heavy for the mount design. This product comes with everything needed to mount to the wall. If I would have been mounting to wall, I would still have this product. I was unable to do this due to the configuration of my living room. So I had to return for a different product.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hi TVguy, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony. >Joffrey
Rated 5 out of 5 stars
It's a Sony. Still the best TV anywhere.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the 2nd Sony HDTV we have purchased. We like the brand .
I would recommend this to a friend
Rated 5 out of 5 stars
Great open box purchase
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Open box item, terrific picture, great price $650.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Love this Tv
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Went to store just to look and ended up buying this tv due to the great looking picture screen. Now at my home it looks just as great as in the store.
I would recommend this to a friend
Rated 1 out of 5 stars
Tv has to many problems after 1 month of purchase
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not very happy,
Has white light flashing out from all sides . Customer support tells me its normal but the one in the Best Buy store doesn't have it . Huhhh! ????? Also, some times when I change the channel screens goes blank , other times when power down screen shuts off but you can still lesson to the channel have to disconnect power cord to completely shut it down.
No, I would not recommend this to a friend
Brand response from SonyListens
Posted .
Hello MAC1979, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, for any issue related to the functionality of the unit, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/60594. -Oscar.
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Awesome tv
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This tv is amazing picture quality is awesome. Have the guys from magnolia set it up for you