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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 464 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, brightness, price, and easy setup of the 65" Class BRAVIA XR X95J 4K UHD Smart Google TV. They appreciate the large screen and the gaming experience. However, some customers have expressed concerns about the remote control, blooming, and potential OLED burn-in issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 464 reviews
  • Rated 5 out of 5 stars

    SONY takes the charge on 4k. Extreme processor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch screen and processor. However google tv is little slow but can have other alternatives. We mainly use it for songs, movies and series. This is the best one after lot of research and time investment on TV’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechieFan, we're glad you are enjoying your new TV. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was a purchase I didn’t second guess one bit after we got it set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Travis, we're glad you like your purchase! Our BRAVIA X95J has the COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with deep blacks, high peak brightness, and natural colors. You will also enjoy all your HD content in close to 4K resolution and bring back lost texture and detail with intelligent TV processing XR 4K UPSCALING. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this TV really excellent working so I recommend that for everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, we're glad you like our product. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant experience ! Both associates listen to our wants and very helpful in our decision. Total tec purchase was peace of mind on installation and future purchases and installation. Love the new tv and apple purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi newlaundrytoys, we're glad you love our product. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. See an amazing picture from anywhere in the room with X-Wide Angle and X-Anti Reflection technologies. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Easy setup and the picture is awesome, so crisp and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clear, we're glad you like the ease of setup and picture quality of our product. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is awesome. Jacob Jeffries answered all my questions so I could choose the correct tv for my space.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerald, we're glad you to hear that you had a great experience with your dealer. We hope you enjoy your new TV! With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Best Sony LED on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony TVs always deliver a solid watching experience. Only minor negative is Sony’s LED TVs don’t appear to be as bright as competitor models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DWATL, we're glad you like our product. We understand your concern regarding the brightness of your SONY unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You can follow this link for more details:

      https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

      If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Our BRAVIA X95J has the COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with deep blacks, high peak brightness, and natural colors. You will also enjoy all your HD content in close to 4K resolution and bring back lost texture and detail with intelligent TV processing XR 4K UPSCALING. Thank you for your purchase.

      ~Earl Sony_US

  • Rated 1 out of 5 stars

    Crack in screen

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy claimed we cracked our tv but we did not even touch it. Denied our claim to replace the tv while under the $179 annual protection plan within 2-years of initial purchase. Would not recommend this tv as it seemingly “cracked” on its own and we were left to blame.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Bravia.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought a XR X95J Bravia and I am very happy with my purchase. The resolution is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ynoemia, we're glad to hear that you are happy with your purchase. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. See an amazing picture from anywhere in the room with X-Wide Angle and X-Anti Reflection technologies. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 1 out of 5 stars

    Intermittent Blank screen - no way to fix it.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen goes blank or shows mirror image. Sony is has known of this problem for months but still no resolution. Stuck with expensive tv that does not work.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyP, We are sorry to hear tha you are experiencing issues with your Sony TV. We would like to take this opportunity to provide assistance and make this a better experience for you. In the meantime,
      if the issue occurs when you are using an HDMI cable to a specific input of the TV, please check our article link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x95j/articles/00030375

      May we contact you to help? If so, please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 1 out of 5 stars

    DO NOT BUY TV FREEZES.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this TV for two months and some days. It’s frozen on us four times now. Cannot “hard reset” as the Google instructions say. Expensive TV I’m stuck paying off and the reviews won’t let me say how I actually feel. Never again Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuillableCustomer, we're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x95j/articles/00141896

      May we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:

      Sony TV Model Number:
      Additional Information regarding your experience with the X95J

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!

      ~Earl Sony_US

  • Rated 1 out of 5 stars

    It’s cloudy today

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the TV. Major clouding issues right in the middle of the screen. Visible in all content.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickeL, we're sorry to hear that you had returned your SONY unit. It is recommended to check this link when isolating picture issues:

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x95j/articles/00032635

      We have our support team that is always happy to assist. You may always email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X95J

      We hope you consider SONY again.

      Sincerely,
      Earl Sony_US

  • Pros mentioned:
    Brightness, Picture quality, Viewing angle
    Cons mentioned:
    Black levels, Burn-in

    Rated 5 out of 5 stars

    Awesome Picture looks amazing!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv!!! It has great views from side & bright clear picture w/little to no halo effect on bright images. Ive tried many tv’s & this beats em all. Has Dolby Vision & Imax unlike the Samsung qn90a I had. Gets very bright & no risk of burn in or the oleds losing color after time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bone, we're glad you love the picture quality of our newest product. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. See an amazing picture from anywhere in the room with X-Wide Angle and X-Anti Reflection technologies. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Black levels

    Rated 5 out of 5 stars

    5 starts

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby vision looks great and with some calibration sports and shows start looking good. There is some bleeding around white text on black background, though for the price and the features its a minor thing. Ordered the Samsung Q90B first and did not like the jitter, this does quite well and has does not have over-saturated colors like the Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Viewing angle
    Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    5 star performance, 4 star design.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was an upgraded replacement for my previous Sony 65" LED. This model is a vast improvement over my 3 year old Sony, with a much improved viewing angle and reduced glare. Color and picture detail are excellent, and this TV has plenty of brightness available. Sound quality typical, but I use a surround sound system instead. Just a bit upset that I did not spot the fact that the table top legs were at the edge of the TV, making it too wide for my existing table. Curiously, the larger screen sizes have a center mount option for the legs. I will have to go out and buy an aftermarket table top mount, otherwise, this is a 5 star top notch TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied, we're glad you like the picture quality of our newest product. With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. See an amazing picture from anywhere in the room with X-Wide Angle and X-Anti Reflection technologies. We appreciate your feedback. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Brightness, Hdr, Picture quality

    Rated 5 out of 5 stars

    Absolutely Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, if you are looking at a TV in this price range, hopefully you've done your research to understand the benefits of a TV of this quality vs the cheaper brands so I won't go into that. I really wanted to get an OLED panel TV from Sony, but my lovely wife has a terrible habit of never turning TVs off. I am a trucker and am rarely home so the thought of an OLED being left on for potentially weeks at a time is not good. I say that to say this. This TV's picture is SO close to OLED I am actually glad I went with it over an OLED. The colors are amazing, the HDR is absolutely top notch. The out of the box calibration is the best I have ever seen! I watched a YouTube video on recommended settings for the best experience from a guy who's TV reviews I love and after taking the 5 min to set it up, it is amazing how good this TV is. Cannot recommend it enough to anyone who is considering it! Just recently bought a soundbar but honestly this TV sounded just fine without it. I just wanted the subwoofer and the soundbar came with it. If you're thinking about getting it, do it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleMc, we're glad you are enjoying our product. Our BRAVIA X95J has the COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with deep blacks, high peak brightness, and natural colors. You will also enjoy all your HD content in close to 4K resolution and bring back lost texture and detail with intelligent TV processing XR 4K UPSCALING. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Black levels

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not an OLED TV, but comes as close as I can expect a non-QLED TV to come. Well-lit scenes look flawless, while darker ones can have a bit of a "bleed" effect. However, in most scenes it isn't noticeable unless you're looking for it. The color accuracy and spatial sound are the best attributes of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great TV; Great Deal.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Easy to set up and use. Smart TV interface makes streaming easy. Sound quality leaves something to be desired, but I think that the large majority of people rely on soundbars or external speakers. The TV will automatically default to external speakers, if attached.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality
    Cons mentioned:
    Blooming

    Rated 5 out of 5 stars

    For the right space this is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy this TV instead of OLED because my living room gets lots of natural light. I think it was the right choice because this this is beautiful. Bright colors, speedy menus, local dimming, it feels like the perfect balance of price and performance. Couple things to note: If you are looking for it, there is a bit of blooming around subtitles or rolling credits, if you watch tons of dark shows with subtitles on, you might notice it, but it really is not distracting. If that really bugs you, maybe go OLED. I really enjoy Google TV, and it saved me from having to buy an additional piece of hardware, but it might not be for everyone. Overall thrilled with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shrop, we're glad you are enjoying your new TV! With the BRAVIA XR X95J, 4K HDR has never felt more real, with true-to-life contrast and enhanced viewing angles, powered by the all-new Cognitive Processor XR™. Full Array LED enhanced by XR Contrast Booster 10 delivers an ultra-realistic picture with deep, detailed blacks and refined peak brightness. Thank you our choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Superb Sony

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves it. I love Sony TVs but maybe I'm biased. It works well, it looks good, it mounted great, the brightness is good. I got it with a soundbar so I'm not sure how loud it is without it. But it synced to the bar without issues unlike our other tv. There are probably better TVs out now since they upgrade so fast. But this one is good and has been for the past year+.

    I would recommend this to a friend
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