Customer Ratings & Reviews

Hi BrandonPruitt, Thank you for the 5-star rating! We are glad to hear that you are happy with the picture and sound quality of the TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hello Pelon, We are thrilled that your wife is happy with your new Bravia 4K TV. You chose the best brand! The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for trusting Sony! -Vincent

Hi 44forlife, Thank you for choosing Sony. While we are glad to hear that you like the TV picture, we are sorry to hear that you are experiencing issues with TV applications. We regret that you're planning on returning the X950H. If you still have the TV with you we would like to troubleshoot the issue and make this a better experience for you. In the meantime, if the internet streaming videos stop, pause, or buffer during playback please follow the steps on this article to troubleshoot https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00013427?model=XBR-65X950H&category=televisions-projectors-lcd-tvs-android-. We’ve also taken note of your feedback on the design and remote control. We take this matter very seriously into consideration of our products. For the TV leaning backwards, the Android TV™️ device is designed to lean back slightly on the stand in anticipation of setting it on a low TV rack. Your line of sight when sitting is 15 degrees lower than when you're in a usual relaxed state. It's considered ergonomical to set your TV at a lower position and tilted back by a couple of degrees. This way, you'll be able to enjoy watching TV programs comfortably.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
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Model Number:
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Regards,
Carl

Hi Jenny, We are thrilled you like the picture quality and clarity of your new Sony TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness to give your TV the feeling of immersive realism. Our latest X-Motion Clarity technology keeps everything smooth, bright, and clear, so fast-moving scenes like sports and action scenes are bright and clear. We are glad that you are happy with your local dealer. Thank you for choosing Sony! -Vincent

Hi Edge5, we're glad you love the picture and sound quality of our product. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing SONY. ~Earl

Hi Lola, Awesome! We are so glad to hear that you are happy with the picture quality and clarity of the TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hi Mike, Thank you the 5-stars review! We are thrilled to hear that you are satisfied with the impressive picture quality of your new X950H Full Array LED 4K Ultra HD Smart Android TV! The X950H uses X-Wide Angle technology to improve off-center viewing and reduce contrast. It is also designed to make sure the brightness and color of an image remain the same at any viewing angle, so that everyone has the best view, no matter how they are positioned in relation to the TV. The X1 Ultimate Processor, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Sound on conventional TVs with a speaker located below the screen is often out of sync with the picture. Thank you for leaving u such a wonderful review of your 65" X950H and for choosing Sony! -Jess

Hi Sony4k, Thank you for the perfect score! For the adjustment, you can adjust the TV picture to fine-tune your TV picture using the Sony Remote. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. You can also set the TV to Auto picture mode which automatically selects the picture mode based on the content being viewed. I hope this helps.

Regards,
Carl

Hi Kristin, Glad to hear that you are happy with the picture quality of your new TV. To further enhance your TV viewing experience, you may change the picture setting of the TV using the Sony Remote by Pressing the HOME button, then select [Settings] — [Display & Sound] — [Picture]. This will let you fine-tune your TV picture based on your preference or select one of our preset picture settings.

Should you need further assistance with your new TV, please contact us for help.

Please email the below information to [email protected]

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Adam, Thank you for the 5-star rating! Glad to hear that you like the TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hi Ilocethehue, Fantastic! Thank you for sharing your feedback. We're glad that you are enjoying the picture quality of your TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thanks for choosing Sony! Erin

Hi Jackj,

We are glad that you are happy with your purchase. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

Thank you for choosing Sony!
David

Hi Joevette, Thank you for the 5-star rating! We are glad to hear that you are happy with the picture and sound quality of the TV! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hello Lecaso, We are thrilled to know that you love your new Sony Bravia LED TV and that it is perfect for your living room. Your new X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent

Hi Tommy, That's Great! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! Jay

Hi Sony65, thank you so much for the 5 Star review! We are incredibly pleased to hear you love the amazing features of your new X950H! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi BestBuyer247, Awesome! Glad to hear that you are happy with the amazing features and picture quality of your new 65" X950H TV! The X950H is equipped with the X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hi Jordan, thank you so much for the 5 Star review!

We are so happy to hear you have an enjoyable experience with our X950H 4K HDR Android TV.

We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR.

Thank you so much for your positive review and for choosing Sony!

- Romeo

Hi Greatqualityandprice, Excellent! We're glad that you love the TV quality. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thanks for choosing Sony! Erin