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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 17 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are pleased with the 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR's picture quality, describing it as beautiful and large. They also appreciate the vibrant colors the TV produces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 5 out of 5 stars

    Rocking TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Sony customer for over 20 yrs. and this is my most expensive investment toward a 77” Sony OLED TV. My last TV that dead was a 70” LCD that I paid 7K back 13 years ago. Only repair was to replace the lamp once spending $200 bucks. I am so glad that I have invested towards a 4K OLED. I have added a media TV HUB that I can play all my download movies on an external USB 3.0 hard drive. The display is so awesome watching a true 4K movies. Over the weekend we watched Rampage and can’t believe the graphics display of the movie. This new OLED Technology ROCKS. I am a Hardware Engineer so I have a very strong understanding of how our new Technology is rocking our world. Sony keep up the great work. I always have faith in your products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abin, thank you very much for such great review! We work really hard to offer the best device for you to have the best experience, and we're glad that you're having that experience with the TV. Best regards, -Mark sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv on market !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Sony electronics and been extremely satisfied with their quality. Best Buy employee convinced me to go with LG oled when I was shopping for a big screen tv since said they are leading company in oled technology. So I originally bought the LG oled 77 inch tv - it worked great for about 2 weeks and then would not turn on unless I unplugged the tv. I returned it for another one and a few hours after I had it, it did not turn on and had the same problem. I thought there might be an electrical issue since what are the chances two brand new tv’s would have the same problem and in fact Best Buy employees thought the same. I decided to exchange it with Sony and so glad I did! So far has been working perfectly with no issues. Picture is so much more crisper and clearer than LG in my opinion. Sound is also much better although I have a sound bar. I’m so much happier with the Sony than LG and definitely worth the extra $1000. I was pretty disappointed that two brand new LG oled’s had the same defect with the power. It so happens it was a defect in the tv’s since the Sony easily turns on and off with no issues. Go with the Sony - you won’t be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77" A1E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was between Sony and LG for a panel as large as 77". I originally looked at the LG but ultimately decided on the Sony. They both share the exact same OLED panel sources from Universal Display and manufacturered by LG but the Sony offers a little more in their processing specific to daily cable/satellite TV watching. This information is sourced through several weeks of comparing the two with available reviews on line from credible professional reviewers/testers. 4k HDR looks immaculate and is something I am now absolutely spoiled with. Daily satellite broadcasting does require some tweaking of the display settings but once you get it sorted out you don't have to go back in and change them. Keep in mind that Hdmi 2 and 3 are the two inputs that support the full 4k 60hz. This wasnt outlined in the manual very well if at all and requires some online research. There are some minor adjustments you need to make to those inputs out of the box. Overall setup was simple with Google assist/Android but would be nice to have an advanced user tutorial video available after setup.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV hands down is the best on the market. The picture and quality is hard to compare to anything else out there. LG is close but not exactly. The TV's sound alone is amazing for TV speakers. Sony did an amazing job with this product. I was originally look at Samsung's Q9F only to realize the QLED's arent actual OLED TV's. So i knew from then on the A1E was the best choice and i have had zero complaints about the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4k UHD picture is unbelievable. Vibrant colors. Almost seems like you're the one holding the camera. Quality of blue ray movies are enhaned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture on the latest oled technology. Great price too!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent quality TV

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this tv is in your price range, it is an excellent tv with great color and contrast.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great oled

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful large oled 77 tv. Super bright. All looks wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearest, most vivid picture ever produced on planet Earth!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing! The picture is better than any other TV I have seen. I would recommend over and over! So glad we made this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77” of pure OLED heaven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! What?! OMG! The three most common things you’ll hear when people first see this beast. It really is an amazing display

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV and we like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Tv is very good.picture is clear. Best Buy service is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Very clear picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and good quality. Only downside which is shared by most higher end tv's is there are so many features they try to cram into a tv it becomes very complicated to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was pretty expensive but it is amazing!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive, but worth it....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend this OLED to anyone that just can't stand uncontrolled backlighting any more. It's expensive, but so was the "upgradeable" Samsung I bought 3 years ago. Sometimes you just gotta pay to get what you want. Glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WATCHING TV ABOVE MY BED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't wait, streaming alot of interesting tv for me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is no one brings up the elephant in the room and I think it’s all Sony TVs from what I’m told. When you watch a movie in 4k it will only play in widescreen so what’s the point of having a huge tv of half is cut off. Lg doesn’t do that! Offer multiple full screen options the angle on the tv ia crap and the screen starts to get screen deterioration quick. Would not recccomend Sony the new Oled look good physically but why would you buy a product that they don’t make themselves why wouldn’t you go to the ones who actually make the panel. Just saying the truth beware!

    No, I would not recommend this to a friend
  • Customer reviews from sony.com

    User rating, 4.3 out of 5 stars with 382 reviews on sony.com.

    See all sony.com reviews
    sony.com
  • Customer reviews from bestbuy-ca

    User rating, 4.2 out of 5 stars with 34 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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