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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 86 reviews

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87%
would recommend
to a friend

Customers are saying

Customers highly value the 85" Class - LED - X850D Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, which many have described as excellent. The large screen size is another highly regarded feature, with customers expressing their delight in the TV's size. Additionally, several customers mentioned the convenience of having a smart TV, especially for those who have never owned one before.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 86 reviews
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 85" Sony TV replaced my 60" Pioneer Elite plasma. I love it!. I'm so glad I didnt go smaller, as I have a pretty large wall to place it in. The smart TV functions are also good. Once in a while I do need to reconnect the WIFI, but it could be me playing with different devices cable box, sterao receiver, blu-ray etc. Time will tell. Also- It was definately worth buying a seperate Logitech remote to replace multiple remotes! I'll follow up on that review for that at another place. But it's great!! I had the Geek squad do the TV installation and set up. They did a great job and were very informidable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bigger is definitely better with this beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is more thrilled than I am with this purchase, but I must admit it's a beautiful thing to watch such colors in this Tv when you're watching your movies. We adapted speakers and a subwoofer to add to the movie experience. I added a 4K blu ray to enhance my apps as well. 4K movies are brilliant and realistic, hopefully more 4K movies and shows will be added to my cable service, but even 1080 looks awesome. We upgraded from a Sony 65 inch to 85 and it's definitely worth it. Our own little theatre at home. The protection is expensive but imperative on this model and a piece of mind for us. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After shopping for awhile we picked the Sony because of the true colors. This TV has great upscaling for non-4K and an amazing 4K picture. The voice remote is great. The picture is crisp and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 4 out of 5 stars

    Great TV at affordable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a large screen 4K smart TV at an affordable price, this is possibly the best option. Only thing is that it does not have 3D

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sananda,
      Thank you for choosing Sony. >Joffrey sony_US

  • Rated 5 out of 5 stars

    Excellent TV - Amazing size!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the 85" for a month now and are loving it. I am amazed at the clarity considering the size - even older movies seem to take advantage of the upscaling capabilities to look like blu ray quality and 4k content is even better. Very happy with this choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 85" picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this tv for a couple of weeks now and couldn't be happier with it. I was planning to replace my 70" Sharp with a 75" 4K tv, until I saw the 85" Sony at Best Buy. I'm very happy I went with the 85" instead of the 75". Bigger is better when you're looking at this 4K tv. The picture is very sharp and the colors are beautiful. I've also been impressed with how quickly the YouTube app responds

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great picture, glitchy software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a larger screen size than the 60" Samsung I had in my game room and knew I wasn't doing a projector/screen set up for this room, so size and picture quality were key items I was looking for. This unit satisfied those two items in spades. Biggest problem I found with the unit is what I had already read in several reviews and that is the glitchy operation of the Android based software built into this unit. My main gear this unit is fed by is the OPPO UDP-205 4K player connected to a Marantz AV8802A, all audio is routed via XLR balanced cable to Parasound JC2 - BP, and Parasound JC-1 mono blocks for the mains and a Parasound A31 3 channel amp for the center and surround speakers, point is its the sets issues and not the associated equipment that's glitchy. It's too bad, as the picture is great, so the inconvenience of the software ruins what would otherwise be a great monitor. Moving forward, I am glad I have the extended warranty, but my suggestion to anyone looking for a "big screen" is go for a front projector and motorized screen. For about half the cost of this unit you can get a top rated 4K video projector with a larger screen (over 100") - that's the next purchase for our theater room.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big A** TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 55" LCD TV to this beast and what a difference! With an 85" footprint the picture is magnificent and the size just blows me and my family away. There are a lot of options on this TV. We have no complaints and i would definitely recommend buying it. Go big or go home.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony TV delivers a great picture and has lots of the built in features you'd expect from a smart TV. The 4K resolution really looks great on this size TV. It is a little heavier than some other TVs this size but the picture make it worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture; versitile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, exceptional. The picture is very clear and colorful.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv!! the picture is so clear and easy to use..

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Love this 85 Sony this replaced my 78 Samsung curv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the switch to the Sony. Picture is sharp color is vibrant. This has been added to my over the top AV theater system.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great tv, especially for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was simple, the picture is wonderful, and you can't beat the price for a 4k TV of this size.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has an amazing picture and nice size. It does not take long to turn on and it's responsiveness is quick.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a TV of this size to maximize the space in my media room. I love the size and the picture. 4k looks amazing when you watch it on a screen this big....it truly is like bringing the movie theater to your home.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 1 out of 5 stars

    Do not buy a Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV on July 3 2016 and it was delivered on July 12. The TV was great. Very happy with it until September 25 2016 when it would not turn on. I called Best Buy they said unless I had bout the $600 protection plan they could only send a tech and charge me $99 for the trip and parts. They said Sony handled the manufacture warranty and I needed to call them. I called the 877-591-7669 number and the Sony guy said I needed to call the trouble shoot department at 800-222-7069. We are at that stage of frustration. We will see what Sony will do next. Bottom line is do not spend the money on Sony stick with Samsung. Their TVs work. That is all I have had in the past and they are still working. Much better than the 2.5 months for the $8000 Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marc! Thank you for bringing this to our attention and we would like to apologize for the inconvenience you have gone through. Please let us check your case, email us at [email protected] and include your contact information, event ID, model, serial number with a description of the issue you are experiencing with this unit. ~ Jeannette sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV is Amazing, but lacks 3D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love this TV. The picture quality is simply amazing, and it almost looks 3D even without the technology because the picture is both so large and so clear. While we miss being able to watch the 3D versions of our favorite movies, it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and sound. Family and friends enjoy watching action movies. The sound and color is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this tv for our conference room. The color is great and the picture is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4K image for such a large screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is excellent with 4K programming with deep blacks and excellent colors! However, the image is not as warm as one would expect in such an expensive television

    I would recommend this to a friend
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