Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 962 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers often highlight the DualSense Wireless Controller Chroma Pearl's attractive color and design, with many praising its high-quality feel and beautiful appearance. Positive feedback also mentions the controller's comfortable grip and solid battery life. While some users expressed concerns about potential stick drift, the majority of reviews focus on the controller's aesthetic appeal and satisfying performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 962 reviews
  • Pros mentioned:
    Appearance
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    An absolute beauty of a dualsense

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like every dual sense controller, I’m sure stick drift will become present within the next week to six months. In the meantime, I have a nice looking controller in my hand. This particular one is exceptionally beautiful. I just may have to pick up another for a back up.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Fortnite controller

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A well designed ps5 controller. My kids loved it because Fortnite is their favorite game. Controller makes a perfect Christmas present for PlayStation and Fortnite fans. The colors are bright. The price was fair since it’s not an ordinary controller.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Quality

    Rated 5 out of 5 stars

    Great controller! Love the color!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller works very well and has a very responsive sound/vibration feature. It is very well made and the chrome blue color looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Controller a head of its time

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5's DualSense controller is a true leap forward in gaming hardware, offering innovative features that enhance the overall experience in ways that feel natural yet groundbreaking. Sony has clearly put a lot of thought into this new generation of controllers, and it shows in every aspect of the DualSense. The PlayStation 5 DualSense controller is nothing short of a triumph in gamepad design. With its groundbreaking adaptive triggers, exceptional haptic feedback, and solid ergonomic improvements, it offers a fresh, immersive experience for next-gen gaming. Although the battery life could be better, the controller's other features, such as the improved design, responsive buttons, and versatile compatibility, make it an essential part of the PlayStation 5 experience. For anyone considering upgrading their controller or jumping into the next generation of gaming, the DualSense is a must-have. It doesn’t just improve on the old, it completely redefines what a controller can do, making it an essential piece of hardware that every PlayStation 5 owner should experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    DualSense review

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is a game-changer for PlayStation. The adaptive triggers and haptic feedback create an immersive experience, especially in games like Horizon Forbidden West and Astro’s Playroom. It’s comfortable to hold, with a sleek design and responsive buttons. The battery life is solid, though it could be slightly longer.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Stunning color!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the colors, as always feels great in the hands and it almost seems grease proof…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chroma Teal Sony Dual Sense Controller PS5

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent colorway! Vibrant, changes in various lighting & shades. Very satisfied, would definitely recommend. Nabbed this one on sale, which leads me to say the protection plan offered thru Best Buy covers the full price of a new controller, even though i got the sale price on this item. Collection complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing workers and controller!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller! I have had no issues! I did have a bit of trouble because I was trading in an old dualshock 5 but the workers were able to get through it!! I am stoll extremely sorry best buy for making yall work 1 whole hour for my controller I am very grateful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well impressed with this controller!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a gamer this really worth it as, this controller is one of the best limited edition controller that PlayStation has created in my opinion if you play or know what the video game Fortnite is it’s worth the purchase.You can connect this controller to your TV, pc, PlayStation 5, phone, tablet basically anything.I would recommend buying this as they have also improved the stick drift and other glitches that are there in other controllers.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    best controller I’ve had

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this controller since I am a regular Fortnite player. The design is very detailed and relatable for the game. Makes a perfect gift for that PS5 player that loves Fortnite. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sooo pretty!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a cool paint job for a controller, I absolutely love it! It shimmers and shifts color depending on the lighting and viewing angle! It is broadly white and cream, but shifts through pink and green shades!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    All white everything

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller just shouts sophistication. Seriously though, this controller, in my opinion its the dopest colorway out of all the controllers. But the camo is a close 2nd. Btw, best buy has these for the cheapest price, if not theyll price match. LFG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this PS5 controller! The color is super cute and vibrant — even better in person. It works perfectly with no issues at all. Definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Chroma Indigo

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is beautiful! The purple to blue tone is amazing. I can only imagine the face plates in this color. If you like blue and purple combo... This controller is for you. Mite buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing color ps5 controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is amazing and it works just like a ps5 controller should. I got a trade in deal on my older controller and was able to use my rewards on top of that so got a good deal on the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Controller I’ve Owned – Blue PS5 DualSense

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my blue PS5 DualSense controller for a while now, and I can honestly say it’s the best controller I’ve ever owned. First off, the design is clean and the color really stands out—bold without being too flashy. It feels great in my hands, with just the right amount of grip and weight for long gaming sessions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Chroma Controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my purchase! Beautiful color on the item for a great price. Shipping was quick. Best buy has really been on it this year for me, keep up the great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Color

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks just as good as the picture, just a little darker maybe. was going to get one of the $200 boys and saw this and had to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. The sound quality and mic are really nice. The color is vibrant and it has this grainy but smooth feel. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5 Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the control to join my son on multiplayer games on his PS5. Since purchasing it 2 months ago, it has held up very well and has remained in pristine condition. Battery life is amazing, long lasting! My son uses it on occasion and has performed great when compared to other controlers we’ve purchased from other retailers in the past.

    I would recommend this to a friend
Sponsored