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Customer reviews

Rating 4.6 out of 5 stars with 1577 reviews

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95%
would recommend
to a friend

Customers are saying

Customers enjoy the immersive experience, comfort, and family-friendly nature of the PlayStation VR. They appreciate the value for the price point. However, some users experience motion sickness and express concerns about the resolution, wires, and lack of wireless capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,577 reviews
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Screen door effect

    Rated 5 out of 5 stars

    The home VR considering price and package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this time the only issue hardware or software related I have to complain about is the pricing and lack of games for this product. However, the games it does have are quite immersive and very original. I'm specifically not dropping a star for that issue because it will be fixed over the lifetime of the PS VR. There is also a noticeable screen door effect due to the lower resolution, but that is a result of the price difference between this and the Vive or Oculus which both have a slightly higher resolution. If you think it may not be comfortable or is too heavy then consider that everyone I've demoed this to was eager to wear it for well over 3 hours with most of the complaints after taking it off being fatigue in the eyes. So it's comfortable, highly immersive, relatively cheap for an in-home VR and is very simple in every sense of the word. If you're even considering VR and you have a PS4 this is for you. This is especially true if you don't have a Samsung from last year or newer as Apple and Microsoft won't have mobile VR for quite some time. One last thing is this functions as a second screen so you can use it with an Xbox or Blu-ray player while something else is on your TV or while it's off. So if you wanted to quietly watch a movie without the bright lights and loud sound of a TV this can function as the TV all by itself.

    I would recommend this to a friend
  • Cons mentioned:
    Motion sickness

    Rated 4 out of 5 stars

    Excellent intro into VR, but has some downsides.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Excellent immersion in most games. (especially when 2 move controllers are supported) Movement tracking and accuracy in both Head tracking and Move controllers Comfort. No seriously, this headset is so comfortable. I could wear it (and have worn it) for many hours on end and not feel discomforted. Also I use with glasses on and works great with that too. It's easy to adjust and remove with just single buttons to release, and elastic tension plus a turn dial for tightening. You could seriously forget you are wearing it at times. Also, using my TurtleBeach surround sound headphones wasn't hard at all. The design of the headset allowed enough room for over ear noise cancelling headphones to fit. (see picture) 3D Bluray playback is mostly awesome* Theater mode is very convenient In Line Microphone is seriously good. When using chat, there was a distinct bump in voice quality and detection (According to people I was chatting with. And I agree when setting mic levels and hearing voice notes) 360 degree perspective is very unique and worth experiencing in games and video. Cons: Set up can be a chore. Image quality is downgraded (sometimes significantly) for the ps4 to push graphics in VR. (playing non vr games in theater mode and comparing to a tv or monitor usually showed you loose some sharpness, contrast, and overall detail of images and movies. *3D included. But if you don't have a 3D tv, then by far this is an excellent use of the PSVR) And playing games that have VR support but also have traditional gameplay usually means you take a graphics hit. (Driveclub VR and Resident Evil 7: BioHazard) Screen Drifting happens fairly often. (The sensation of the screen resetting without you realizing. Usually resulting in slight discomfort from craning your neck to a side till you realize it's happened, and you hold the Options button to re-center the screen in a comfortable position again) Motion Sickness will likely hit at some point.** **While this is true of any VR system and not exclusive to PSVR. And is also dependent on the content you are using. And you should always use caution. I will say that I'm not a person who typically gets motion sick in cars or amusement park rides. But I frequently do with VR. It may be I'm just not cut out for VR, as my body reacts to it more then others might. But I HIGHLY HIGHLY recommend finding a place to Demo it before purchase if at all possible. I am unfortunately considering returning it because of this reason. Its not every game, and faster movement games definitely trigger it more than slower or 3rd person games. And how well the content is created for 360 degrees of view matters alot too. (watching 360 degree videos on youtube is hit or miss. being almost instant nausea, to quite pleasant and no sickeness at all, to everything in between) IN DETAIL: I'll start off by saying my only other previous VR experience was with Samsung GearVR. And as such, I consider this my first "TRUE VR" experience. In the week and a couple days i've owned this now, I will say that this is on a completely different level than my GearVR experience. True head tracking in tandem with gyroscopes and accelerometers in the headset makes all the difference in "placing you" in the virtual space. Then add the move controllers*** for hand "placement" and you get a very immersive experience that is everything you expect VR to be. Not just head movements and looking around. Sadly though, there is plenty of "just looking around" in playstion vr games. As there are so few games I've found that support 1 move controller (one hand) and fewer still that support 2 (both hands). Majority of the games out there use only the Dualshock4 controller and head tracking. And while that PSVR experience is still far superior to say, "mobile/cardboard vr experiences", it still doesn't give you that 100% immersion without your hands involved. Set up wasn't terrible. But while Sony does its best to make it as simple as possible to set up. It can still be a small chore. The large included set up booklet is clear and understandable. And all the cords and other pieces have numbers and symbols for identifying where things go. While people familiar with home theater equipment and cables likely won't have problems. There are a lot of them, which could be intimidating to people less prepared. But follow the book and I'm sure anybody can get it set up. Then there's the calibrating inside the PS4 settings itself. When you turn it on you are greeted with a simple step by step calibration set up. It does the job to get you to your home screen and even to playing games if you want. But I recommend you go to your system settings, find the devices tap, click the playstation vr, and do the in depth calibration. It's more lengthy and makes one of my cons a bit less prominent. That problem being screen drifting. With the quick set up I felt like the system kept trying to guess my centered position. One of my non vr theater mode experiences, I was playing a game in a swivel chair four roughly 2 hours. I started out facing the tv in the room. But when I finished my session, I was surprised to find when I took off the headset. I was facing the complete other direction. I had obviously been following the screen gradually with my body by swiveling in the chair. The in depth calibration fixed this significantly but not 100%. As far as games go, the included demo disc (which can be downloaded form the psn store for even more game demos) was entertaining, but overall, gave that very short, tech demo feel. Playroom VR is a free full game for VR included with PS4. And it was quite enjoyable as well. Plenty of stuff to do and very smooth. Use of one move controller at times, and the occasional ability to have others play along side you watching the tv screen. Resident Evil 7 : BioHazard was another game that offered VR support for the full game. And this is where I really started to notice the image quality/resolution con. Playing this game normally you really notice the graphics and how the atmosphere plays into the survival horror feel and tension. When you go to VR, the graphics are significantly toned down. Noticeably so. Distractedly so. But the feeling of being placed in the world definitely makes it worth a try. Not for the faint of heart lol. Driveclub VR was another title that released as non vr, and later supported it. It too drops the graphics some, but not near as severely as RE7. And the feeling of actually being inside the vehicles and driving around is incredibly done. This is probably my most enjoyed experience so far. (partially cause I own driveclub and don't run into demo restrictions) When not in VR games, you can still use the VR headset to produce a virtual private screen of small, medium, and large sizes. I settled for the medium setting. Mainly because the small screen moves around in center of where you look at all times, which I found disorienting and made me motion sick very quickly. And the large screen feels like you're sitting in the front row at the IMAX theater. Much too close to enjoy IMO. But medium probably portrays what would probably be around a 80"-100" screen that you are comfortably sitting away from. Both the medium and large screens are fixed in place as you move your head (simulating your screen at home when you move your head). Playing non vr games this way was plenty enjoyable. 3D Bluray playback is finally supported by PS4, and using PlaystionVR to watch in 3D also takes place in this theater mode. And it really provides one of the best 3D effects you can get. But if you have a pretty good to great 3D tv already and have it calibrated correctly. Then the PSVR just can't keep up with the image quality. Excellent option for people without 3D tv's to experience 3D movies. But if you have a 3D tv, you'll probably use that instead. Watching 360 degree videos, however, from any of the apps or youtube was hit or miss for me. Definitely gives great new perspective and I would wish everyone to experience it. But be warned that content has to be done well in order to not cause motion sickness. The streaming apps didn't run into this much. But when browsing YouTube for interesting videos, there are some that can make you sick quite quickly. I can say I'm truly torn with trying to decide if I should return or not. I definitely enjoy the experience a lot. But health wise, it just may not be for me. Friends that have tried it didn't get sick in games that I did. So I would say that my motion sickness issues are definitely above most peoples when it comes to VR. It is what it is. I would definitely NOT be returning due to being unsatisfied or disappointed in any way of the hardware itself. So overall, I would definitely recommend PSVR to anybody interested in a high end VR experience. But if at all possible, find a way to demo it before purchase. With that recommendation also comes a warning: Know that motion sickness is pretty much guaranteed at some point in ANY VR system you use. Be sure you're ok knowing that in order to play some games, the graphics have to be sacrificed in favor of frame rate. It's just the nature of the beast. Low latency high frame rate is absolutely crucial for VR. And as such, some games will need to tone down graphics to meet requirements. ***this review is for the CORE ONLY and did not include a camera (required) or the 2 move controllers (optional and highly recommended)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Extremely realistic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first tried out the Sony VR at a demo day at the local Best Buy. I was immediately impressed. I finally caved into buying a headset after the price dropped to $199. It is worth every penny! There are now plenty of games to try. Being an FPS fan, I love Farpoint the most. Probably the best game they have at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the future, hopes WELL exceeded!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after a good amount of time with the Playstation VR I can safely say that it is a SYSTEM SELLER!!!!!!! I am a gadget guy and VR has always intrigued me so I had fairly high hopes for it going in. I was a bit nervous I'd get queasy or dizzy as I've had that happen in some games when I was younger but thankfully I've not had any issues whatsoever with it. Yes the graphics aren't going to blow anyone away, yes sometimes the images are a bit blurry, yes the recalibrating it and getting it going can be a pain in the rear, yes it has a crapload of annoying cables and connections and yes the majority of games are too short and more like tech demos than real games. And with all that being said I can safely say PSVR IS F'IN AWESOME AND I LOVE IT!!!! So far I've just had my buddy Mike and my wife check it out and both were fairly skeptical (especially my wife who it took some doing to be convinced to play). After playing it for a while though both of them are as excited about it as me and like me, they were both blown away by how great it is. In fact, my wife, who isn't that much of a gamer, said, and I quote..."This is a GAME CHANGER". She's never said that about anything gaming related. And she said it in dead seriousness about PSVR. I've waited since Friday to post my impressions because I didn't want to jump the gun until I had some time with it but I have played enough to know this is the future of gaming. My advice to Sony: Get demo units out there and get them everywhere. Then encourage people to check it out via an advertising campaign. People will not realize just how much of a big deal this is until they play it. Seeing videos of it, pictures of it or hearing people talk about it isn't going to sell people on it, but playing it will sell a lot of people on it. I'm working a lot as it's the end of the year for me but even when I'm not playing the PSVR I'm thinking about playing it. So do yourself a favor, whether you're on the fence about it or even think it looks just plain stupid, go to a Best Buy who has a demo unit and see for yourself! My money is saying most of you all who try it will be pretty damned impressed and want to buy one asap!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never in a million years did I think we'd actually get VR. Our sons received their allowances and saved up for it. I love it. I think my favorite game is just the PlayStation Playroom because it can be enjoyed by the whole family. We have been pleasantly surprised by it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    This a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great product for the price. I was blown away by the awesome image quality and playability. This is only get better as more games are developed and designed for this system.

    I would recommend this to a friend
  • Pros mentioned:
    Immersive

    Rated 5 out of 5 stars

    Awesome companion to PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy device. Really immerses you in the games! I make all my friends and family try it!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    NICE experience with the game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good equipment and console, graphics I bought it for my son and he loved it

    I would recommend this to a friend
  • Pros mentioned:
    Immersive

    Rated 5 out of 5 stars

    Lot of fun with the VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will Feel more inside the game nice add on for the PS4.

    I would recommend this to a friend
  • Cons mentioned:
    Motion sickness

    Rated 3 out of 5 stars

    Gotta return it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never in my life felt what motion sickness is. I became nauseous and got cold sweats after ten minutes of using the psvr demo disc. And after all the hype I think this might be fun for some people. I just can't train myself to sit and not be nauseous. I'm just returning it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable how awesome it is once you got the camera in right spot and everything setup works flawlessly. Can't wait for some of the new games to come out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really really good experience

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VR headset is awesome, makes you feel like your in the game. The only reason I'm giving it 4 stars its because there's a lot of cords that come with it and the games for the VR are limited and have really short play time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the next step in gaming like from 2d to 3D this is what comes next I'm super happy I own this and I recommend it to every gamer and non gamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this by far outclasses the xbox one which stopped making games for the Kinect excellent!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playing video games now take another level!!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very different experience for video gamer another different era begins with VR

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Motion sickness

    Rated 4 out of 5 stars

    Fun for all ages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes awhile to set up but all the wires are labelled with a number so you know what connects together even if you dont look at the manual/instructions. The head placement and fit is great and if you feel it looks blurry, either the lense is dirty or you need to adjust the placement of the VR. there is a decent amount of free demo games in the PS Store that will help before you buy them. The VR did get me a little dizzy at first because it does work very well and my eyes took a little while to get used to the virtual reality. It is also great with other apps such as Youtube. If you do not own a PS camera then it will not work. Check which PS VR you are buying before you check out because you might go home or give it as a gift that will not function because its missing key components.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable
    Cons mentioned:
    Resolution

    Rated 5 out of 5 stars

    Stunning entry into VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first experience is that you need to get adjusted to the gear. I have the older goggles, but they are the same quality with improvements in the weight and cabling it is said. However, I have a system where I utilize an office swivel chair and clip the cable to the chair so there is no pulling on the helmet goggles. Then, you must attach the goggles on your head correctly and securely so that the eye line gives the clearest image in the center of the frame. Don't expect a high definition image quality with these goggles! At first you may think they are defective, but the programs and games very quickly make you forget about the resolution and you are in the world of VR, 3D, immersion into the production that takes place as you swivel and turn to see all the details. And you can't go wrong with scary games like Until Dawn: Rush of Blood that will give you some thrills and scares while competing to win each of the seven levels. Or, Resident Evil 7: Biohazard. But even the free PS VR Demo disks (1 & 2) have great games and VR World is not a bad first purchase for the entry into VR. I have more coming including Farpoint and Doom VR that are expected to be great. And while some may worry about the usage of the VR being similar to watching 3D movies, followed by headaches and even nausea, I have not experienced it. I also wear glasses and they are bifocals that do not impair my viewing under the goggles. I was concerned about this and found none of the problems I had with cellphones in a goggle holder to view a 3d or VR type video. For now the experience is entry level, but an experience you would not want to miss out on.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Wires

    Rated 4 out of 5 stars

    PSVR is pretty amazing; glad I waited

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited to get the PSVR headset because there weren't enough good experiences for it to make it worth the high price of admission. I got it for around $180 with a combo of marked down hardware, Black Friday deals and some certificates I had. It was well-worth it and now is a good time to own this thing as there are some truly great experiences out for it and enough to offer something for everyone. My only complaint is all the wires. This thing has a TON of wires. It's easy to set up but it's just crazy how many wires it takes. I also don't like that the HDMI cable for the PS4 has to be routed through the PSVR system and that the PSVR has to always be plugged in (or you can switch the HDMI connection each time you use it, but that's probably not good for the system's connector over time). Otherwise, it's great and well-worth a purchase at the right price. There are tons of free demos available too, so you can try out a lot of games before buying anything.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Price
    Cons mentioned:
    Motion sickness, Resolution

    Rated 5 out of 5 stars

    This is the future of gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very immersive. Cheaper than oculus rift overall and without the bugs of messing with a PC. Everything just works. It is comfortable and blocks out light better than oculus. Where the technology is lacking is the resolution viewing in the VR goggles but still immersive to overcome the graphical shortcomings. So far I do not get motion sick with any games but I friends who have. Try before you buy if you can. Best Buy had demo days and you could find out when via their website or PlayStation website

    I would recommend this to a friend
  • Pros mentioned:
    Immersive, Price

    Rated 5 out of 5 stars

    Great and affordable VR experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $400 may seem like a lot of money for a peripheral device, but considering the current prices of VR it's actually one the most affordable and simplest VR experience on the market. VR devices for the PC or mobile phones can run near $1,000, and in my opinion don't look or feel nearly as good as the PSVR. The VR experience is extremely immersive and rewarding. It's important to note that the PSVR device goes beyond VR games, it can play / connect to any device that uses an HDMI cable. This means you could connect it to your computer, or even an an Xbox system! Games or videos that aren't optimized for VR will basically appear like you are in a movie theater. When watching / playing games non-VR games on the PS4 you have 3 viewing options: Small: A smaller screen, that stays centered no matter what direction you look in. Medium: A screen that appears like a movie theater, all 4 corners are visible, and when you turn your head the screen stays in place. Large: Same as medium, except the display is so large you can't see all 4 corners.

    I would recommend this to a friend
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