Customer Ratings & Reviews

The guys that came to mount my tv, were awesome!! They were Professional, knowledgeable and friendly. It’s the best decision I ever made

The service was great. The guys that did the work were professional and friendly. I did notice a couple of days after they left that the sound bar was crooked, but only a little bit.

The 2 guys that set up my tv did a great job and it sounds great

Set up my appointment with Andrew chase. If only all people that handled customer service treated their customers like Andrew. Installation was fantastic. The tech installed my tv mount, 80 inch tv and 54 inch soundbar on the wall. Professional service all the way. Everything works great, and no wires showing anywhere. WOW!

They did a great job! They were on time getting there. They measured and hung tv on our wall .

Best Buy employees were very helpful and knowledgeable about the product we were interested in purchasing. The Geek Squad did an impressive job of installing our TV and hooking up our cable, Sonos, Apple TV and Harmony remote seamlessly..

The geek squad agents are fantastic!! I was able to text back and forth to iron out the details of when they would come to the house to hook up the sound bar. I’m glad they did because I don’t think I could’ve done a very good job.

The sound bar is working fine! We have it right under the tv. I feel it gives us clear sound.

Geek Squad techs did an amazing job installing and setting up my new sound bar! They were personable, knowledgeable, and efficient. Would highly recommend the Geek Sqad for all installations. Our two techs are a credit to your organization.

Good sound. Nice installation but bracket sticks out on both sides.

Outstanding sound and easy set up! Extremely user friendly

Two men from the Geek squad installed my tv and sound bar. They were professional and very tidy. I am more than pleased, it was well worth the money to have the Geek squad install my equipment.

Nice and quick install but just wished that there was no wire visible between the tv and the soundbar. They put a plastic cover though to hide the cables. They even helped me set up my other soundbar in the loft which was not part of their job workorder

quick, efficient and knowledgeable installer, but with the May 2 price increases, I won't be using them again. They just priced themselves out of my price range.

The Geek Squad agents mounted and connected the soundbar to my TV. The mount is attached to the TV mount and sit just under the screen. Great job!

Geek Squad recommended the soundbar mount for my soundbars and the product worked out great. I love the way my tv looks and ended up buying one for my other tv.

We usually are not ones to complain but we are in shock about our experience. Brett was extremely rude and seemed like he didn’t want to complete the small task of hanging up our mount for our sound bar. He didn’t seem knowledgeable on the task and it took him quite awhile to figure out how to get the screw into a stud. I believe he could use more training. Was hung up crooked. Foam backing is not flush against wall and you can see a chunk of it hanging out when you are sitting down watching tv. Left a huge mess on the ground and we had to repaint around where it was hung up from him dinging his tools on the wall. Extremely unhappy as this is a new construction home and now we have to redo it ourselves to make it straight. We pay for Totaltech because we enjoy the service of someone coming out to do these tasks for us and have never had a problem before but now it’s something we are going to reconsider.

The technicians were great! Polite, consciousness, quick

Very professional & courteous. Explained how to operate the system.

Brett was great. Respected my home. He throughly explained everything to me from TV settings to the remote and all the bells anf whistles. Highly recommended.