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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 62 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers are satisfied with the protection and viewing angles offered by the Balance Folio Case for Apple iPad Pro 13". Many appreciate its compatibility with the Apple Pencil and the convenient storage it provides. However, a significant number of users report issues with the sleep/wake and auto wake features not functioning as expected, and some also mention concerns about the case fit. The case's design is generally well-received, but improvements to the functionality of the sleep/wake feature are desired.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 62 reviews
  • Pros mentioned:
    Viewing angle
    Cons mentioned:
    Fit, Sleep/wake

    Rated 2 out of 5 stars

    Extremely disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One corner of the case doesnt quite fit correctly and pops out right when you think it fits. The snapping piece to hold the case together next to the apple pencil holder broke after 3 uses with very minimal force. As all the other reviews state, sleep/wake does not work. I didnt think it would be a big deal but it is quit annoying and it is advertised as a working mechanic of the case. I love the multiple viewing angle choices, which is the only positive to the case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's not the case.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I read the reviews for the case when I bought it, and the issue isn't the case on the auto lock/unlock feature. It has to be apple's new update because I researched the reason it might not work and it's the Lock/Unlock setting in the Display and Brightness of the iPad. On my iPad Pro 13 inch, the Lock/Unlock button is missing. So, this case is perfect for exactly what I needed and it works perfectly. Apple just needs to do another update.

    I would recommend this to a friend
  • Pros mentioned:
    Viewing angle

    Rated 5 out of 5 stars

    Amazing purchase from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is everything I could’ve imagined it’s strong sturdy has the perfect view for video viewing I have no complaints

    I would recommend this to a friend
  • Cons mentioned:
    Auto wake

    Rated 2 out of 5 stars

    Good product but false advertisement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case was awesome but it does not support the auto speep/wake feature.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protects from major damage, but the plastic cracks

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does protect from major damage, but the plastic parts the hold the iPad secure cracks within 6 months of continuous use. Please see photo. The cracking just happens, the case was never dropped. Not sure if just this particular case or something affecting this item in general.

    No, I would not recommend this to a friend
    • Brand response from SpeckProducts
      Posted .

      Thanks for sharing your experience, HomerPyle. We appreciate your feedback. Please reach out to our support team at [email protected] or via chat—we’d be happy to look into this for you! SpeckProducts

  • Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Ipad. Screen quality and resolution is just outstanding.

    I would recommend this to a friend
  • Cons mentioned:
    Auto wake

    Rated 2 out of 5 stars

    Item Description is wrong! No auto on/off.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case and it does not have a magnet in the front cover for the auto on and off feature. Per the manufacturer’s website auto on/off IS NOT a feature of this case. Best Buy needs to adjust their product description. It is not a situation where an apple update will fix this as mentioned by another reviewer. This product will NEVER be able to turn on and off your tablet shen you open and close it. I returned this and got the Otterbox Symmetry instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product depending on preferences

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Speck iPhone cases so I expected to love this iPad case. I gave it a 4 because it didn’t cover the buttons (thus elevating them and making them easier to use) the buttons on the iPad were so flush (don’t raise up much) it was less easy to use the buttons. I exchanged this case for one the covered (and elevated) the buttons for volume etc. personal preference.

    I would recommend this to a friend
  • Cons mentioned:
    Sleep/wake
    Best Buy Employee

    Rated 3 out of 5 stars

    Just OK

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thin plastic casing around the lower speakers and charging port snapped off within a couple of weeks, and I am not rough with my iPad at all. It doesn’t have a sleep/wake feature which would be nice. The magnets for the camera cover snap nicely.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Speck protects

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speck has always protected all of our Iphones so I stuck initially with this Folio case for the new Ipad Pro M4

    I would recommend this to a friend
  • Pros mentioned:
    Viewing angle

    Rated 5 out of 5 stars

    Love Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product. Sturdy and gives me orientation I want handsfree.

    I would recommend this to a friend
  • Pros mentioned:
    Viewing angle
    Cons mentioned:
    Sleep/wake

    Rated 2 out of 5 stars

    Really wanted to love this case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the other reviewer, the case is great! Loved the lens cover and the pencil clip. But sleep/wake feature doesnt work. Have to return.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    iPad cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover doesn’t fit very well. Some of my iPad sticks up and it doesn’t sit down in there where the other side sours down it in.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK Folio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few thoughts on this. No, the flaps do not stay place with magnets. There is a latching device that secures the closure instead. The magnet closures on the Apple folio are iffy, this latch approach will take some getting used to, but is probably a better approach. There is no sleep - wake as the folio is opened and closed, but for me I generally use the button to do that anyway. It does offer edge and corner protection (unlike the Apple folio), though it is minimal. The folding and propping up functions work well. When the cover is doubled over it is a little too long, pooching out on the back by a quarter inch or so. All cutouts and buttons work. It has a protective flap over the camera lenses. It looks good, all black. It is not too heavy or bulky, like many of its competitors. It has a good place to secure the pencil which is directly attached so it charges properly. All in all, it will work for me, but it has a number of flaws - the packaging says it has magnets and turns off and on automatically, but neither are true.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Secure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the latest iPad Pro 13” with the M4 chip and needed a case that would complement its sleek design while offering serious protection. The Speck Balance Folio Case absolutely delivers. The magnetic cover is responsive with the auto wake/sleep feature, and it folds into a sturdy stand for multiple viewing angles, perfect for video calls, drawing, or typing. I especially appreciate how easily it switches from landscape to writing mode.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save yourself, DONT DO IT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No auto screen lock feature. Its listed on packaging but they wont stand by that at Speck. I paid $65.00 for this junk and because it drains my battery and I cant use my IPad if the battery is dead...I dont need it protected from dust collecting on it. Save yourself the worries and stay far away.

    No, I would not recommend this to a friend
    • Brand response from SpeckProducts
      Posted .

      Hi, we appreciate you sharing your experience with the Balance Folio case. We’d love the chance to connect and help resolve this for you. Please reach out to our support team by emailing [email protected], or contacting us via chat so we can assist you. SpeckProducts

  • Pros mentioned:
    Pen compatibility, Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, fits well in protects screen.also holds pen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use and Reliable Stand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPad cover is very nice. It latches and keeps my iPad safe from damage. It also acts as a stand and that part is easy to use and works well. I carry my iPad between my office and home every day and I would buy this case again.

    I would recommend this to a friend
  • Cons mentioned:
    Auto wake

    Rated 2 out of 5 stars

    Auto sleep does not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Speck case for my old iPad and thought this new one is gonna be great too. However, the auto sleep feature does not work (even though both the product picture and the packaging advertised it) I still like the case's design. Now I am looking for ways to somehow fix the autosleep functions. Maybe I just need to put magnets in the right place

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Folio Case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is better than the Apple keyboard; this is manageable, and on top of that, I have more control of the iPad.

    I would recommend this to a friend
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