Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3512 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,512 reviews
  • Rated 5 out of 5 stars

    Best audio installation department

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for great speaker and new radio installation of my all new KENWOOD system. Best automotive audio installation services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fast installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my car radio and speakers fast. Im glad i got it done, thanks for your time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making old look Extraordinary!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman in car audio are awesome. They definitely know what they are doing. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alfredo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alfredo did an outstanding job installing my stereo system and speakers. He was respectful, kind and very knowledgeable of the equipment. I would definitely recommend him to anybody. I am a very appreciative customer when it comes to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got a full stereo setup installed in my Lexus!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frank and Jay over at Downey Best Buy did an awesome job installing my car audio system! I glad I got my work done at this location because they went beyond my expectations. They are are definitely professionals when it comes to car audio. I had the stereo, speakers, amps and subwoofer swapped out. Lexus owners know that swapping out the factory Mark Levinson system is a complex task. I recommend speaking to Frank before the installation. He can give good recommendations and help decide which components will work with your setup. Thanks again! You guys rock!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door Speakers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon review of my rear door speakers, I found that I needed to replace them. I was assisted with making the right choice to insure a quality sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation! Going back for more audio equi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 4 speakers replaced on my 22 year old truck. Jack from the car audio department did a fantastic job. The installation was fast and everything worked better than expected. Definitely going back to get a subwoofer installed by him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Door speaker good but door piece was broken

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had front door speakers replaced. They sound great no problems however the next day i found a piece of plastic & a screw from my driver door in the floor. When they took it off to access the speaker a clip was broken so now it will not go back on & theres a hole there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dope

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The quality was everything the reviews stated. Installation was seemless and I am a very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dude was Amazing A++

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed Best Buy to replace radio and 4 speakers. The speakers in my deck in the back of Camry alone are known for being tough to replace but even though he was short on time he still got to them, and replaced literally everything neatly and did it in a very timely manner. Very happy with the services. Thank you Sean!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Frank from the West Covina Geek Squad to install my new Kenwood head unit, 4 speakers, and hard-wired front/rear dash cameras in my Acura TSX. Frank was super knowledgable, friendly, passionate about the quality of his work. I am very happy how everything came out! Thank you Frank!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installer at Margate Florida store. Kevin knows his stuff and has pride in his work. He was very careful in removing door cards on my Lexus and making sure that power windows were reset and everything was perfect. He also installed some Dynamat behind the speakers for better bass control .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sub/amp and More Installed in my 2021 Bronco

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service and professionalism and the install is unprecedented. Best Buy techs really know their stuff and go above and beyond to ensure it’s done well the first time!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    The autotechs in Pineville, NC are no good!

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The autotechs in pineville, nc don’t know what they are doing! I’ve gone to the outlet store in Pineville a couple times now for speaker installation and every time I’ve went there’s always been a problem after leaving the store. The first time I went, it was basically a consultation to see what speakers I would need to for my car, I was told to get some component and non component speakers, but turns out during my appointment to get everything replaced, the component speakers would not work for my car, I was told the wrong information. Also during that appointment i was told I could get 3.5 speakers for my dash since those were bad too but turns out when I came in for my third appointment to get the dash speakers replaced those wouldn’t fit either. Also after my second appointment, I noticed that the door panel on my driver side door was not put back properly after my speaker replacement. I went back during my third appointment to get that fixed, but turns out they didn’t fix it so I had to take the door off myself and fix it, which is ridiculous.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Audio team installed my car speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pick up for a fair price and the installation team was helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    El padre

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great job on an older vehicle! My son loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work as always

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the tech less than one hour for a four speaker installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to purchase the geek squad for your stereo installation it'll save you lotsa money and lotsa headaches. I'm glad I got it. They hook your^%$# up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that install my speaker was so knowledgeable, very friendly. He made sure I understood everything he installed for me!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My first, and last, experience with two speakers..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expected to pay almost $500 for two speakers to be purchased and installed. Two speakers, few attachments, and two wires. Seemed quite unreasonable. But the employee was quite respectful about everything. I appreciated that.

    No, I would not recommend this to a friend
Sponsored