Customer Ratings & Reviews

Had 2 front door speakers installed and job was done very quickly and extremely professional job. Was notified that old speakers were no good due to rusted terminals during a radio install (I knew they weren't working but didn't know why). I picked out new speakers and they had them installed I no time at all. Very happy customer.

VERY Knowledgeable staff. I was NOT aware they also did free consultations (requires an appointment), until I went online to book my install appt., but if you want to be prepared for your install I recommend it, especially if special requests or just need a ballpark figure or need questions answered about components to purchase. I had a jumbled messy non-functioning install by the previous owner and was glad I consulted 1st and I think the tech was too. Best BUY occasionally has a FREE install when you make a purchase. BOTH SERVICES ARE A WONDERFUL BENEFIT and I hope they always remain.

The agents installed the speakers in my step car with great care. We were so pleased. They even took time to explain everything.

I really love Best Buy but we had to make an appointment for some tires to be installed. Once we got there he was in such a big hurry he kept saying no u need to purchase this and this in order for me to do it. We came home and made another appointment else where but with the same company and there it was done and we never had to purchase nothing. Very nice person not trying to take advantage of the situation. Thank u .. Some techs are highly honest and some just want to sell k owing that we dont need to purchase nothing what so ever. NOT COOL...

One word "good", there are small imperfections here and there. For example the speaker grill on whatever speaker wasn't all the way back on, I was able to punch it back in. But the installers seem to under estimate how important looks are. If I get in my car everyday and see minor slightly out of place moldings or dash equipment more than once it starts to get annoying, especially when you know it is such an easy fix and if the installer would just pay better attention your car would look flawless! Overall the installation process was good but nothing to boast about. It "got the job done" if you will, but nothing more, nothing less. FYI I am a veteran when it comes to car audio as in I have had it done many times before at Best Buy as well as other places.

I am upgrading the sound system in an older vehicle. I had hoped that a new head unit and front speakers was what was needed. After the install, which was done well and quickly I found out the rear speakers were not working. My issue is that the tech didn't inform me. I realized it after attempting to balance system. I ended up having to buy and make another appointment for installation of rear speakers. I don't mind having to make another purchase but the store is pretty far from where I live. I could have taken care of it while I was at this particular store and not having to make another trip.

I'm sure that it may be different depending on where you go, but the AutoTech Shawn at the Quincy, IL Best Buy did a great job on my replacement front speaker install. I was told at first that it could take up to 2 hours, but received a call about 40 minutes later saying I was all done. All of my window and lock switches still worked, and it seems like the door armrest is now on even tighter than what it was before taking it in, which I approve of. Front speakers sound great! And he took the time to show me the old front factory speakers were in fact blown, and answer a few questions I had about EQ settings.

Perfect install and in less time than estimated on the BBY website. Would definitely return to this location for future installs.

The geek squad technician was very knowledgeable. And his work was neat and clean. And he was very friendly overall.

I was there to get the tech to trouble shoot an issue I had with my car door. Trevor, the technician, who installed my speakers, was there to see what the issue was. He's super friendly, super helpful and knows his business. Because of him, and the way I've been treated by other associates in the store, I'll gladly recommend the Geek Squad and Best Buy to any and everyone.

The geek squad mounted my 4 speakers and the sound great and they were fast to do it to and great service

My new stereo & speakers were installed faster than expected. The staff was friendly & very helpful with showing me how to use all features of my new stereo. It sounds great too,

The customer service was great. The employee who installed the stereo explained what it could do, was patient with me and still asked if I had any more questions.

Excellent job on the installation. They did an install for me 10 years ago in another WORK TRUCK and it has NEVER HAD ISSUES so it was an easy choice to return to have another system installed in another work truck.

Install was great. Other than the greatly improved sound there was no way to know he had touched the vehicle

The installation was perfect! It was done in under the estimated time, and everything was done correctly. They have done previous installs for me, and I am a return customer and will be!

The install crew at Colonial Heights was excellent

The radio, speakers and backup camera installation was fast and well done. Everything worked perfectly and they took the time to show me how everything worked. Great job by the GEEK SQUAD!

They replaced my front door speakers fast and easy. Kickers made a better sound than what I had.

Installed in my dons car but wanted the pioneers in the rear deck due to freq. range and jbls in door but they flipped them. Sound good but pioneers had a lower freq range that would have benefited from the trunk space. Overall pleased.