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Customer reviews

Rating 4.4 out of 5 stars with 56 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro X's long battery life, excellent camera quality for clear video calls, and its lightweight and portable design. The comfortable keyboard, large and vibrant screen, and fast SSD storage are also frequently praised. While some users experienced challenges with application compatibility and performance limitations with demanding programs, the positive feedback on other features remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 56 reviews
  • Pros mentioned:
    Battery life, Camera quality, Keyboard
    Cons mentioned:
    App compatibility
    Tech Insider Network Member

    Rated 4 out of 5 stars

    ARM Has Enough Muscle for Me

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ----- Summary ----- Verdict: Microsoft’s Surface models have been around for years, but this latest Surface Pro X is my first. My experience has me wishing I owned one sooner. Whether you call it a tablet or computer, it’s a productivity powerhouse in a versatile and portable design. If you’re enthusiastic about the form factor and don’t need the most performance on a device of its size, consider the Surface Pro X - SQ1 - 8GB memory model. For more performance, the SQ2 – 16GB memory model or one of the Surface Pro 8 models would be solid upgrade picks. If the Surface’s form factor isn’t important to you, consider other devices that have similar specs but significantly lower price tags. Pros: - Sleek, premium design - High build quality - Lightweight and portable - All-day battery life - Built-in kickstand - Rear and front cameras capture HD video - Mics capture clear audio - Great keyboard and pen accessories Cons: - High price tag - Keyboard and pen sold separately - Impractical for lap use - Some apps incompatible with ARM ----- Details ----- Design: The Surface Pro X is beautifully designed. At just 1.7 pounds, it’s thin and lightweight which makes it portable. Since I’m frequently going to and from school, I need a portable device. I like that the Surface Pro X provides a large screen and great performance in a small form factor. With its aluminum body and kickstand, it feels very durable, which is important for an on-the-go device. One drawback of the design is that it’s difficult to prop up on your lap like you would a laptop. Since the keyboard accessory is so light, it doesn’t help much. That aside, I’m impressed by the premium look and feel of the Surface Pro X, as well as its versatility. I expected it to be a nice step up from my current 2-in-1 laptop, but it surpassed my expectations. Display: The 13-inch display on the Surface Pro X provides a lot of touchscreen real estate, and the slim bezels minimize the overall size of the device while also giving it a modern look. The display is immersive as well, thanks to the 3:2 aspect ratio (a bit taller than most laptops), high brightness, and 2880x1920 resolution. Even the simplest of tasks like taking notes look fantastic on the Surface Pro X’s display. No laptop I’ve owned has had a display that’s as sharp and bright. Software: Windows 11 comes preinstalled on the Surface Pro X. There’s a lot to like about it, such as the cleaner design, snap groups for easy organization of multiple open windows, virtual desktops that allow you to toggle between multiple workspaces on one screen (I like to have one for school and one for entertainment), and Microsoft Teams integration for easy communication with family, friends, and colleagues. There is a slight learning curve to familiarize yourself with the new features and a few things that are in different locations, but Windows 11 is a just subtle change from Windows 10. Battery Life: Even with frequent use, the Surface Pro X has no problem lasting an entire day. I primarily use it for videos, web browsing, reading, and note-taking, and I consistently get about 13 hours of battery life. With lighter use, you might be able to get close to the claimed 15 hours. It just depends on how you use it. Since the Surface Pro X is fast charge capable, you can charge the battery up to 80% in about an hour. In a pinch, I can get from 5% to 50% in just half an hour. All-day battery life with fast charging helps ensure that the Surface Pro X always has power when I need it. Performance: Instead of using an Intel chip like many computers, the Surface Pro X uses a Qualcomm ARM chip like many smartphones. Until now, all the Windows computers I’ve owned had Intel processors, so I was skeptical about the ARM-based Surface Pro X, but I quickly realized there was no reason to be. My model has Microsoft’s SQ1 processor and 8GB of memory (RAM), and I haven’t noticed any performance issues. The Surface Pro X is snappier than the Intel-based computers I have used. Now, those computers didn’t have the most powerful Intel processors available, but they were similar in price to the Surface Pro X. I’m often running multiple apps and over a dozen tabs in my browser, and it handles everything with ease. The disclaimer here is that most of my time is spent in Microsoft Office apps, so they’re not the most performance-intensive. However, even when I tested several other apps from the Microsoft Store running all at once (Spotify, Evernote, WhatsApp, etc.), it did not bring anything to a halt. There was some slowness when I tried to push it to its limits, but I think that’s to be expected for the SQ1 – 8GB memory model and not a concern of mine, since my day-to-day use is never near those limits. If you’re usually doing more than the tasks I mentioned at once, you should consider the more powerful SQ2 – 16GB memory model. Where you might run into issues with the Surface Pro X and its ARM-based processor is app compatibility. The difference in processing architecture means not all apps run the same, and some might not be compatible at all (at least not yet). ARM has come a long way over the past couple of years, and my experience with the Surface Pro X has me believing in its power and low battery consumption. However, I’d encourage you to verify that your essential apps are compatible with ARM before purchasing a Surface Pro X. If they are, I think you’ll be happy with the performance. Features: The kickstand, detachable keyboard, and the pen are my favorite features of the Surface Pro X. Sturdy, with a wide range of angles, the kickstand makes the Surface Pro X highly versatile, and when not in use it sits flush against the device. The detachable keyboard delivers a comfortable, laptop-like typing experience and has a convenient pen storage slot built into it that also charges the pen. Powerful magnets snap the keyboard onto the Surface Pro X and show/hide the pen slot. I frequently take notes on the Surface Pro X, and the performance of the Slim Pen 2 is great. It’s comfortable and accurate. My one complaint is that the friction of the pen tip doesn’t feel like writing on paper. The Slim Pen 2 has a built-in haptic motor that supposedly makes it feel similar to writing on paper, but that feature is only compatible with the Surface Laptop Studio and Surface Pro 8, so that was a bummer. For me, the Surface Pro X isn’t complete without the keyboard and pen, so I think they should be included, especially at its high price tag. On the other hand, I understand that not every Surface Pro X user wants the keyboard and pen. Additional features that I like about the Surface Pro X are the speakers and cameras. The 5.0MP front-facing camera with 1080p HD video is fantastic for video calls, and the 10.0MP rear-facing autofocus camera delivers 1080p HD and 4k video. I’m not a frequent user of the rear-facing camera, but when I tested it out I found that you can record very high-quality videos. During video calls or recording, the dual far-field Studio Mics capture clear audio, even if you are far away from the device. As for the speakers, they’re 2W with Dolby Audio and pump out great sound. For its size, I’m impressed that the Surface Pro X can get quite loud and has some bass without any sound distortion. There’s no headphone jack, but Bluetooth connectivity for headphones or other devices has always been reliable. All in all, there’s a lot to like about the features of the Surface Pro X.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for giving Surface a try, welcome to the family! We’re thrilled you love the versatile design of your Surface Pro X. We hope it continues to survey you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, not too heavy. Perfect for daily tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fastest Surface yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface product never fails to impress. Love the new 13-inch screen and feel much smoother a smooth to touch as compared to my Surface Pro4. The processor is amazingly fast. Feel like a mobile phone and can be compared to most iPad products but is much more useful for work. Love face recognition as it never fails to respond quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Keyboard
    Cons mentioned:
    App compatibility
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty cool device but not for everyone.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *** Summary *** The 2021 Surface Pro X was my first rodeo on a Windows-on-ARM tablet/laptop and it was a mixed bag. On one hand, I loved its high-quality build quality and fit-and-finish, as well as its bright and ultra-crisp display, excellent keyboard and pen, decent audio fidelity, faster than expected app and system performance, speedy storage, and stable Windows 11 environment. On the other hand, there were a few shortcomings that prevented the Surface Pro X from becoming my primary PC; mainly, app incompatibility. Other less severe shortcomings include the lack of an LTE SIM card option, as well as the underwhelming battery life that falls far short of its “up to 15 hours” of battery life claim. At $1099.99 (as of 2021-10-18) for just the Surface Pro X tablet, I don’t think this machine is a good value and I wouldn’t personally recommend it to most of my friends and family unless the price comes way down. If Microsoft were to include the keyboard and the excellent pen while keeping the price the same, then it would be a different story but, alas, those additions remain a pretty expensive add-on at $279.99. And frankly speaking, without the keyboard and pen package, the Surface Pro X would otherwise be pretty useless and meaningless to me. Overall, I rate this product 3.5 Stars. It’s an interesting device, but I feel like I'm participating in an unpolished (i.e., beta) and yet to be fully realized ecosystem. The potential is there for ARM PCs but they don’t feel ready for widespread mainstream adoption. _____ *Pros: -Elegant, even pretty, industrial design with great build materials and fit-and-finish. -The 13” “PixelSense” display with its 2880x1920 (3:2 aspect ratio) is bright, super-crisp, and comfortable on the eyes; great for productivity apps and note-taking. -The Signature keyboard is well spaced out, comfortable to type on fast, and the keys have good feedback, uptake rate, and are not noisy. -I love how the Surface Slim Pen 2 neatly fits into the keyboard in a natural way. -The Surface Slim Pen 2 is light, uber-responsive, and works very well. -The speakers sound great and have good range. -The microphones deliver crisp and natural-sounding audio during video meetings. -The glass touchpad surface is super smooth and highly responsive, supporting custom 3- and 4-finger gestures. -The 8-core SQ1 SOC delivers consistently decent performance without needing a noisy fan. -Even with just 8GB of RAM, Windows 11 feels snappy and fast. -The PCIe 3.0 NVME SSD hard drive (256GB) is fast, resulting in quick startups and shutdowns, and file transfers. -With the keyboard cover attached, the entire unit measures around 2.5 lbs, making this a light and highly portable 13” laptop. _____ *Neutral: -No headphone jack. -The battery life is good but not 15-hours good. -As a tablet, 1.7 lbs. is heavy. -No Thunderbolt ports. _____ *Cons: -App compatibility issues still remain and will be a deal-breaker for many. -The Amazon Android app store is not available yet. -No option to sideload Android apk files. *** Hardware & Build Quality *** The Surface Pro X (SPX) is my first Microsoft-designed PC product and I’m very impressed. The tablet, as well as its keyboard and pen accessory add-on, look and feel premium and up-market. I’ve owned my share of “premium-level” products in the form of HP’s Spectre and Spectre x360 laptop lines, as well as Alienware’s ~$2,500-level gaming laptops. Even when compared to those, the SPX holds its own and exudes excellent craftsmanship, high-quality build materials, and a high degree of fit-and-finish. The 13” “PixelSense” display is quite a treat. Manufactured by LG, the quality is readily apparent; it can get very bright, the lighting is uniform, and the high pixel density (260 pixels per inch) provides crisp text and beautiful-looking images all around. The 3:2 aspect ratio is perfect for reading and writing, and at Windows 11’s default 200% scale setting, everything looks just right. I absolutely have no complaints about the display. The Surface Pro Signature Keyboard with Surface Slim Pen 2 add-on accessory is also well-made and mates perfectly with the Surface Pro X. The Alcantara fabric is dense and soft, and the glass touchpad feels silky smooth and is very responsive to taps and finger gestures. The pair of 2W speakers provided a good and pleasant aural experience when I listened to music and watched some shows on Netflix. The speakers can get pretty loud and I have no complaints. Seeing as how the SPX is also being marketed as a tablet, I’m okay with it having just two USB-C Gen 2 ports on one side. I still own lots of accessories that are USB-A only but I own several dongle adapters so it’s no big deal. The team at Microsoft did a fantastic job creating an attractive machine in a slim and portable form factor. *** Performance under Windows 11 & the SQ1 ARM SOC *** I’ve read about the disastrous Windows RT rollout so I didn’t have high expectations when it came to system performance and snappiness from an ARM SOC. To my great & pleasant surprise, the 8-core SQ1 SOC proved to have plenty of muscles to run Windows 11 smoothly as well as my usual suite of apps, such as the resource-hungry Google Chrome browser, Office 365, and many more. My usual daily startup is Google Chrome with 29 tabs, Microsoft Edge with two tabs, and a few background apps, such as Kakaotalk (WhatsApp-like mesenger), PIA VPN software, and Google Docs. Although the SPX doesn’t multitask and launch my apps as fast as my main machine, a 2021 Asus gaming laptop with an Intel Core i7 11370H (11th-gen Tigerlake with 4-cores/8-threads), 16GB DDR4, GeForce RTX 3060, and 1TB Samsung 960 Evo NVME SSD, things didn’t feel that much slower despite having half the RAM (8GB) and a much smaller drive (256GB). I have to give credit to Microsoft for optimizing the two-year-old SQ1 pretty well for Windows 11, as well as the emulation engine that enables the installation of x86 & x64 applications. I don’t game on laptops so I don’t have any solid opinions on the performance of the Adreno 680 GPU. If I do game later, I’ll probably use a streaming service such as the Xbox Cloud Gaming or Google Stadia. I do occasional video editing on my GoPro and drone footage, and so far, I haven’t found an app that works as well and as fast as Cyberlink Power Director 19 on my Asus with the RTX 3060. The SPX is no performance beast but I’m satisfied with it and I find myself comfortably using it without getting annoyed by lagginess or erratic slowdowns. *** Windows 11 *** Windows 11 comes with a fresh coat of paint and many nifty design & UI updates everywhere. For the most part, I’m liking the new look because it’s a refreshing change from Windows 10. The locations of certain settings have changed but I was able to find everything I was looking for and easily add my Bluetooth mouse, connect my Samsung Galaxy S20+ via the Your Phone app, and add my printers. I haven’t noticed any performance differences from Windows 10, for good or bad, and I’m cool with that. I don’t like the new Start menu and I miss the one from Windows 10. Microsoft will hopefully give users an option to revert back to the old style. If they don’t, then I guess there are always third-party apps I can turn to. My biggest issue with Windows 11 on the SPX is app incompatibility. The two apps I miss the most are Google Drive and Logitech Options. I’m sure app compatibility will improve over time but it’s still frustrating. *** Battery Life *** Microsoft claims a battery life up to 15 hours but that’s when you’re using mostly ARM-optimized apps plus other fine-print conditions. When apps are run that goes through the emulation layer, there is a big hit to battery stamina and that’s what happened to me. Due to Google dragging its feet and not releasing the ARM version of Chrome, my battery drains pretty fast; in three hours, my battery went from 100% to 32%. If I insist on using Chrome, I consistently get 5.5 to 6 hours of battery life before needing a charge. Although that’s good enough for my personal needs, others may be disappointed at my results. To extend the runtime, I’ve been using Microsoft Edge and Firefox Beta because they support ARM. The improvement in battery life is very noticeable as is the increase in speed and snappiness. I still can’t hit 15 hours but I gained about 1.5 to 2 hours. Not bad. *** Closing thoughts. And, is it a good buy? *** I find the Surface Pro X to be a very interesting device that’s a herald of things to come for the ARM-based PC ecosystem. The potential for ARM PCs is definitely there & once the app ecosystem catches up, it'll be much easier to recommend. So, who’s the SPX for exactly? I guess it’s for people like me who like to experiment and have fun with new stuff, as well as people like my wife, who can do all her work inside a browser and Microsoft Office while watching Netflix and Youtube videos in between. Plus, students and kids who can definitely benefit from long battery life and the excellent Surface pen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ssd
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent device for a particular audience.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personal computing has changed quite a bit in the last several years. Many people used to rely predominately on desktops to do all of their work and play, and that evolved to more people using laptops, and now, “two-in-one” computers are catching on in number. A two-in-one being loosely defined as a tablet, but with the capability of attaching a keyboard to make it into a laptop, too, or having a keyboard that can fold back. They are usually ultra-portable and thin (no DVD drives, etc), light, and easy to take everywhere with you. The Microsoft Surface Pro X is such a device. New user note: Expect about 25-40 minutes initially to set the Pro X up when using for the first time. The usual updates after setup have to occur and with Windows 11 being so new, there are a few that install. The Surface Pro X has a high resolution 2880 x 1920 PixelSense display that’s bright and colorful, with good viewing angles. My unit has 8 gigs of RAM, a fast 256 gig SSD drive, and a Microsoft SQ 1 processor, which is an ARM processor developed with Qualcomm (think “very powerful cellular-style processor that could also be used in a cell phone”). The processor has been compared to an 8th generation i5U processor (good). Graphics are via an Adreno™ 685 GPU. The entire thing weighs less than 2 pounds. A 5 megapixel front-facing camera allows for good quality 1080p video calls (Thank you!), and a 10 megapixel rear camera with 4K video capability gives you some flex use should you want to take photos or videos with the Pro X, too. I found the rear camera just ok for photos, with so-so dynamic range and the pics a bit faded to be honest, but it does a better job in it’s “document” mode finding and saving documents, which is what I think you’d be using it more for on this type of device, anyway. Two Dolby high quality speakers are much better than average, with mics that pick up sound amply. Two USB-C ports allow for accessories. Thermal cooling helps keep things cool without fans, and battery life is rated at “up to” 15 hours (I get around 11-12 in mixed real-world uses). The Pro X has a good feel to it and is easy to hold or using the very good multi-position built-in stand in the back, use on a flat surface. A keyboard is not necessarily needed (though I recommend it), as Windows 11 allows for a decent on-screen keyboard and touch capability that with some practice, can be used nearly as well as a traditional keyboard. Along with the “Surface Slim Pen 2”, which feels comfortable to hold and use, you can get quite a bit done. Pair all of this with a Microsoft Pro Keyboard which magnetically attaches to the Pro X via a small magnetic connector, and you literally have a super portable laptop. I’ll be reviewing the keyboard and pen separately, as they are sold separately in most situations unless you find a special bundle. I find the Pro X to be speedy enough for all everyday things I have tossed at it. Office applications, light gaming, basic photo editing, etc. I haven’t seen any stutters or delays from it in use at all so far. The Pro X comes pre-installed with the new Windows 11. After many years of incremental updates to Windows 10, Microsoft has redesigned the OS into Windows 11, which has a slight Mac-ish feel to it, with commonly used apps and programs now appearing centered along the bottom in the start menu area (including a semi-traditional windows button which pulls up your pinned and other apps, taking over the tile area of Windows 10). Out of the box, you have icons to quickly assess a control area with access to commonly used apps and areas, access to a “widgets” area, and a quick access to a “Chat from Microsoft Teams” icon for quickly doing video chats and more with friends and family by using your Microsoft account. A files explorer folder, Microsoft Edge browser and newly designed Windows store icon finish the lineup. You can add or delete more as desired. Side note – eventually via an update, people will be able to install a limited number of Android apps into their Windows 11 computer as well. You can move the start menu over to the left to make it look more like Windows 10 but the center placement doesn’t bug me – it’s just one more thing to adapt to. One of my favorite simple new features is that when holding your pointer over a maximize (square) icon in the upper-right corner of a window and letting it hover, it gives you new layouts so you can “snap” various apps and windows next to each other in different configurations and layouts. You could do this before but it was cumbersome – this makes it much easier. Of course, the larger your screen the more and better this works. With the 13 inch screen of the Pro X, I usually don’t have more than two windows open together. Windows 11 is a combination of simply changing and streamlining the look and feel of Windows 10, while also adding a few new features. It seems to work – no one LIKES to learn new things, but I think once most people get used to it, they’ll like it for the most part. I really can’t criticize it at all yet because for me, it’s just a matter of learning to do some things a little differently, in an OS that looks nicer than the last. So, so far, I recommend it. As far as the Pro X, the Pro X’s hardware can certainly be found in a similar way in laptops that are less expensive for sure, but they may not be as well built, or nearly as portable and light as the Pro X. You’re paying for convenience and quality here, and in that regard, it lives up to it’s asking price, which is why I give it 5 stars - for the audience who would most likely be the people to buy (and need) this type of computer, it's an excellent machine. Adding the keyboard and pen does make it an investment, but as always… look for sales!. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great 2-in1 for MOST People

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the pleasure of using the 2021 Surface Pro X for a few weeks now. While the tablet itself is not much different than the 2020 version, this one ships with Windows 11 however, which is the real start of this "2021" version. It is also worth mentioning that Microsoft has removed the LTE option for the 2021 Surface Pro X. My Surface Pro X is equipped with "SQ1" processor which is an ARM based chip, capable of running x86 (traditional processor, think Intel i5, i7, etc) but in emulation mode, which means performance is not as good as native Intel processors. Despite this fact, the overall usage of the tablet feels snappy and quick while performing most "normal" tasks, such as web browsing, email, chatting on Teams, using Word, Excel, Power Point. This machine is NOT meant nor capable of fulfilling any kind of "gaming" need. It is also NOT a photo editing or graphics machine. While "lite" photo editing is possible, the performance otherwise is pretty low. The only customer who should be looking for this type of computer it one who cares about battery life and basic tasks. I was able to get around 12 hour of battery life with normal use, which is fantastic. Upon initial setup, the machine ran through a series of "updates" which took about 45 minutes from start to finish. A horrible time to wait in 2021 just to initially sign into the device. It felt as though the machine was actually upgrading to Windows 11 vs having been shipped with the full build ready to go. The initial setup was certainly Windows 11, but the amount of download and install time says that was just a "shell" and the actual OS was downloaded and installed. That makes this feel like a bit of a rush job on Microsoft's part. The lengthy install time could also be contributed to the slower performing SQ1 processor. There is not much to say about this that hasn't already been said about the 2020 Surface Pro X. It has thin bezels, the Windows Hello camera is able to sign you into Windows just by looking at it, which is excellent. There are 2 USB C ports on the left and an SD card slot on the right along with the charging port. This does support the newer 2021 keyboard and pen accessory which is fantastic (can read in another review dedicated to just that). I will mention that the performance of this Surface Pro X when using the pen is fantastic and the pen feels responsive and natural. The only real reason this product has a 2021 designation is Windows 11. Which is certainly the most 2021 notable thing here. Windows 11 is more or less a "facelift" for the tech layman. There are many security features "under the hood", but for most people, this won't matter much beyond just knowing "this is more secure". The overall user interface is very fresh and clean. The start menu has moved to the center of the task bar (you can move this back to the left if you wish) and the settings menu has been more refined. Icons and windows have been tweaked with new colors, pictures, and the edges of windows are not rounder vs squared off. Windows 11 runs very well on the Surface Pro X. The beautiful 2880 x 1920 resolution screen really shows off Microsoft's work with Windows 11. It scales to this resolution so text is readable, yet very very sharp. Putting the theme in either "light" or "dark" mode looks great. The super thin tablet with very thin bezels really shines with the modern feel of Windows 11. Everything certainly feels like it was brought into 2021, despite the tablet really being from 2020. This was certainly the Operating System meant to be used on such a modern designed tablet. The other notable change in Windows 11 is the app store. Microsoft has refined this experience as well to make installing apps easier, more fluid. The app store is especially important when using the ARM based SQ1 processor as it helps to identify "native" apps that run perfect on the SQ1. This helps to take the guess work out of "will this work on my tablet?" All in all, this is a great, super portable, excellent battery life machine. It is likely the best travel companion on the market today for most people. If you are a business professional who primarily works in Microsoft Office / Microsoft 365 ecosystem, this table will be a perfect tool to access all of the richness Microsoft's ecosystem can provide. If you are a home user who likes social media, streaming content, browsing the web, and have "light" needs, this is also a fantastic machine. Anyone looking for a gaming computer, or something to do professional creative work, should look into the higher end tablets (Surface Pro 8) and laptops (Surface Laptop Studio) Microsoft provides, as they do have some phenomenal products to meet your needs as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost an excellent tablet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro X has a nice little hybrid feel to it. It feels like part tablet, part laptop, and a little bit of a smartphone. It’s a nice combination. Out of the box you get the tablet, the power brick and adaptor, and inserts. It feels most like a phone in that it uses and arm chip, versus a conventional pc chip. It feels like a laptop because it’s using a fully fleshed out version of Windows 11, and it feels like a tablet of its size, and that it doesn’t have any physical keys and it’s all touch. The design is actually quite nice. It has a power button on the right side, and a volume rocker on the left side. The kick stand is a big win here. The stand feels sturdy, the hinge is nice and tight. The stand’s width covers the total width of the tablet. The best part is that you don’t have to have long fingernails to get the kick stand out. Setting the tablet up took about 40 minutes. (It includes the initial set up, the Windows 11 set up, and the updates that follow) I have one big gripe. With it being a late 2021 tablet, I would think that thick bezels would have been something that wouldn’t be prevalent, yet here we are with a very visible bezel. It’s not a deal breaker, and the screen itself is really nice. However, it’s still somewhat of a puzzling design choice. Movies and shows look great on the tablet. There is one weird quirk to the tablet. When I tried watching Youtube videos, I could watch them in 1440p 50fps. 50… I don’t know why it’s not 60, maybe I didn’t read something in the inserts, but yeah… 50. Another gripe I have is that the tablet comes with Microsoft’s proprietary power adaptor. This adaptor powers nearly every modern Microsoft device. I have a Surface Book 3, and the power adaptor died after 8 months of minimal use. For some reason, I could not contact Microsoft to honor the warranty. Maybe it’s the supply chain shortage, who knows. This is why I’m not too keen on this tablet having the exact same type of adaptor. I don’t know why it’s so difficult to go to USB-C. I honestly feel like I have to buy an extra power adaptor in the inevitability that the included one will stop working soon. (The Surface Book 3 has USB-C, so I use that to recharge) The biggest feature for most people is the included OS. This was the first time that I got an opportunity to use Windows 11. I’ve been using Windows 10 up to this point, so I was excited to see what new features it had. First, the OS has a much cleaner look. Gone are the live tiles that plagued previous windows entries. You have a few shortcuts in the center of the taskbar. You can pin other apps. I have three streaming apps pinned to it for easy access. There’s a windows store so you can get apps, movies, and games through the store. From my point of view, there isn’t really anything revolutionary. I’m sure I’ll have a better feel for it after a month of use. I honestly don’t know if there’s a different version of Windows 11 for tablet and one for laptops/desktops, so I’m going with the assumption that there isn’t. All in all, it’s an excellent tablet, the hinge makes it stand out, Windows 11 is a nice upgrade. There are a few major cons like the power adaptor and bezel size. If the Surface Pro X used USB-C to charge, I would give it a higher rating.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for giving us your honest feedback. It’s great to hear that it’s working well for you. We hope you continue to enjoy using your new Surface Pro X! Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Keyboard, Ssd
    Cons mentioned:
    Processor speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great laptop for specific uses

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, this is a great laptop to complement a machine at home or at work. It's probably the first time I've picked up a laptop to go to a meeting versus my iPad to take down notes. The separately purchased keyboard attaches well and has an ingenious crevice for the pen that means it's kept in place when closed. As for the laptop itself, the setup is fairly intuitive if you've ever setup a machine before. It wants the standard Windows email account to setup but in this case because it's using Windows 11 and an ARM processor, that's probably in your best interests to grab the programs you'll want (aka apps since it's an ARM chip and more reminiscent of how you handle adding programs to a mobile phone). Windows 11 isn't a huge departure in terms of operation, but moving around from the initial screen definitely takes some getting used to. If you remember the whole charm process from before, it's like they streamline that and made it more palatable to normal desktop users. Now for use-case - I quickly started carrying this around to meetings and to take notes. Once upon a time I purchased an iPad pro because I found myself leaving my work laptop behind as it would run out of battery at inopportune times and was just unwieldy to pop that guy open so people at meetings never knew if you were paying attention or just messaging Bob about the game last night. Plus I'm a big fan of writing notes (but not keeping up with my notepads) so the pen aspect was a big attraction. I'm pleased to report that it works just as well in the Surface Pro X implementation for my purposes AND I'm super happy there's secure storage for the pen. (I can't count the number of times I almost lost my other pen). So this guy is perfect for: 1. Taking notes using the separately purchased pen. 2. Using it in meetings (again, much more kosher using the pen to take notes so it's evident what you're doing). 3. Having a powerful enough system that you don't feel like you're losing anything when you're not at work/home but you don't need the extra power to play games or what not. Overall the system felt snappy. There was some slight slight hesitation in loading and switching between apps but it was more like stepping back a year in terms of performance rather than pulling out the old brick from 2012 and wondering if it's going to load this time. Installation of programs was quick no doubt due to the SSD hard drive and 8 GB of RAM made it comfortable to multi-task. Sits up based on a pivoting piece that's flush set on the bottom half of the laptop. Has a little opening on the bottom left as you look at the screen and you pull it out to setup whatever angle you prefer. Great little system for the right purpose!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Keyboard
    Cons mentioned:
    Processor speed
    Tech Insider Network Member

    Rated 3 out of 5 stars

    High Price & Incompatible Software

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UNBOXING: In the box is the Surface Pro X tablet as well as the proprietary 65W wall charger that charges the Surface Pro X via the Surface Connect power connector. Aside from that, you have a small manual/warranty booklet and nothing more. BUILD & CONNECTIVITY: The Surface Pro X is made with anodized aluminum. Holding it in the hand is comfortable, since the edges are round with a chamfer towards the rear of the tablet to give it a softer feeling rather than digging into your hands. While holding it in landscape mode, the volume buttons are found on the left edge on the upper side, with two USB-C ports just below which can be used for charging, data and USB-C docks. Please note that these are not Thunderbolt-enabled. On the right edge is the power/sleep button followed by the Surface Connect port for connecting to a compatible dock or wall charger. At the bottom edge is the Surface Keyboard port in case you choose to use the Signature Keyboard. Last but not least, the integrated kickstand is well-built with a defined rigidity that instills confidence and gives you a large degree of flexibility to use it at whatever angle works best for you. DISPLAY: The Surface Pro X uses a 13” touch screen display with a resolution of 2880x1920. This 3:2 aspect ratio is great for productivity and makes it easier to use the on-screen keyboard versus a wider 16:9 aspect ratio. The display has a max brightness of 450 nits making it great for both indoor and outdoor use, but the reflective nature of the display might make it a bit more challenging in the brightest conditions. It should also be mentioned that the display is a fixed 60Hz on this model, whereas the newer Surface Pro 8 has a more fluid 120Hz display. I found that the display is quite responsive to touch and that the on-screen keyboard was even more usable like a physical keyboard when the kickstand is angled near its max. I wouldn’t want to use an on-screen keyboard like this, but it could be helpful in a jiffy. AUDIO: The speakers on the Surface Pro X are underwhelming to my ears. In 2021, it would have been nice if the Surface Pro X had any sort of tangible hardware refinements other than the new storage option, but Microsoft might be waiting until their next iteration with a new SoC to pursue a redesign. As a result, the front-firing speakers on the X are bright sounding, but lacking in the bass region. Meanwhile, the iPad Pro from 2018 has more balanced acoustics with better overall clarity. This isn’t to say the X is bad, but for the price you’re paying, it is disappointing. That being said, I do feel as though the onboard microphones are decent. They do tend to have a higher noise floor, but the sound being recorded is very clear and would be good for conference calls. CAMERA: Among Windows tablets I’ve experienced, the Surface Pro X certainly has among the best of the cameras. On the front is a 5MP 1080p sensor. From my experience, it captures a clean sharp image that is great for video conferencing. It’s easily bested by modern smartphone selfie cameras, but among webcams present on other laptops and tablets, it does earn its recognition for getting this right. On top of that, Windows Hello facial recognition is available to log you in to your Microsoft accounts, which I found to be reliable and convenient versus typing a password or PIN code. The 10MP rear camera is also available to use for capturing documents, whiteboard notes, etc. You can also capture up to 4K30fps content with this camera should you choose to. I think there are much better options these days from modern smartphones, but if your use-case necessitates this, I think it will satisfy basic video needs. OPTIONAL ACCESSORIES: As mentioned before, the Surface Pro X can be used with the Signature Keyboard and Slim Pen 2. While I will have a separate review on the Platinum variant of the keyboard and pen, I will say that these can really help you unlock more productivity-focused workloads out of your Surface Pro X. I prefer to use the X with the keyboard, especially. I wrote the entirety of this review on this very keyboard and found it a joy to use right away. I had no prior experience with the Surface line of keyboards, but I can say that I felt right at home coming from fancier mechanical keyboards and Apple’s newer Magic keyboards. The Slim Pen 2 is quite responsive with writing and drawing software on the X. I especially like the shortcut button as well as being able to use an eraser like a traditional #2 pencil. It’s most comfortable when the X’s kickstand is propped back or when the X is laid out flat. I did find that the pen tip wouldn’t glide as well if the display had smudges or debris, so I do recommend making sure your display is clean when using the pen, as it may otherwise grip the screen unexpectedly. WINDOWS 11: Windows 11 has seemingly launched in a state where some things like Android apps are not yet available and there are still bugs to be ironed out, but overall, I wouldn’t call it a major leap from Windows 10, and in some ways, it’s improved, but in otherways, it’s a bit more cumbersome. On the Surface Pro X, one thing that I noticed was that the 4-finger horizontal swipe gesture (used to switch between virtual desktops) was not a consistently fast user experience. In fact, most of the time it simply lagged behind compared to the competition. Whereas using the keyboard shortcut of Ctrl+Win+Left/Right Arrow was basically instant. I believe that this is likely a software related issue, but it’s not something I have experienced on any other Windows 10 tablet or laptop. I also don’t feel as though the user experience is cohesive for a tablet compared to Android or iPadOS. Paradigms that have now become ubiquitous in those platforms are very different in the Windows 11 environment. Windows 11 likes to think that its users are not tablet users, which causes a sort of cognitive dissonance that results in some strange user experiences for tablet users. Rather, Windows 11 is still truly a desktop operating system, and puts that experience at the forefront. Which makes the Surface Pro X better used as a traditional computer than as a tablet, in some regard. That being said, one of the big issues with Windows 11 and the Surface Pro X is actually the fact that Windows 11 for ARM-based CPUs has compatibility issues with software developed for x86 processors like those from Intel and AMD. For example, I could not get the drivers for my Canon mf4880dw laser printer to install, so I simply cannot use my printer on my Surface Pro X. This is undoubtedly a big issue. There are no plug-n-play options for my printer, so that didn’t work as a fallback, and attempting to manually select the .INF file for my driver did not yield results. In addition, some programs just perform sluggishly. For example, Discord’s x86 desktop app (which runs on Electron) was quite sluggish and caused audio/video glitches while the normal web browser app has worked without issue for me. PERFORMANCE: This Surface Pro X uses the SQ1, which is an 8-core Qualcomm ARM-based CPU co-designed by Microsoft. And to be frank, it’s nothing to be excited about compared to the competition. A big part of the performance issues plaguing the SQ1 may be the fact that ARM on Windows 11 is very new with a very low adoption rate. In the consumer space, Microsoft’s own Surface Pro X is about the only product that you’ll find that runs both an ARM-based CPU and Windows 11. I feel like it’s more suitable to be a Chromebook than it is a Windows 11 computer. I could buy an iPad Air, Magic Keyboard & Apple Pen and have a more fluid user experience compared to the Surface Pro X. If you want a content consumption device, this is far too much money and you can have a much better tablet experience with an iPad Pro for this price. For productivity purposes, you will basically need the Signature keyboard, which is not included, and while the performance may be decent if the programs have been compiled for ARM on Windows, I do think that this is still just too expensive for okay levels of performance. You’re effectively paying a lot to be a beta tester, and that doesn’t sit well with me. BATTERY: In terms of battery life, I found that in 24 hours without any use, the Surface Pro X might lose 10% while in an idle sleep mode. This is certainly more battery loss than some other devices, but not bad for a Windows device with these size and performance constraints. For daily use, the Surface Pro X can yield vastly different results depending on how you choose to use it. If you keep the display brightness low, you’ll be able to get more time on the battery, since that will be one of the most power-hungry aspects of this tablet. Within a 3 hour period, I lost 50% battery due to 50% to 60% brightness. During that time, I was writing this review in Google Docs, I had Discord open in a separate browser window on a different virtual desktop, and a paused instance of YouTube Music on another virtual desktop. Most of the time, I was just focused on the doc. So even with minimalistic usage like mine, the battery life won’t be setting records if you’re still running a high brightness. And trust me, 50% to 60% is decently bright. Overall, the battery life is honestly mediocre when compared as a tablet, but is maybe more reasonable when assessed as a very thin laptop. Even so, I just find it hard to justify spending this much on something that clearly needs more work. CONCLUSION: I really wanted to be excited about the Surface Pro X. And maybe down the road, some software optimizations will be made that truly unlock the versatility of it. But if someone were asking me today if they should purchase the Surface Pro X, I would very much advise against it until the hardware and software become a more cohesive package and deliver a sensible user experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    This Surface Great for Simple Entertainment

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has released it's latest iteration of the Surface Pro X. It's a laptop/tablet with Windows 11 installed, 13" screen with 8GB/16GB RAM and between 128GB-512GB SSD, and a 64-bit OS ARM-based processor (SQ1/SQ2). The package includes the Surface Pro X, a proprietary power cable with an added USB charging port built-in to the transformer, and some paperwork. It comes with a 1-year manufacturer's warranty. OBSERVED BATTERY LIFE 100% to 6% - 3 hours 45 minutes, full screen streaming video at 50% display brightness, Warning pop-up box appeared at 6%. 6% to 0% - additional 11 minutes, full screen streaming video at 50% display brightness TOTAL = approximately 4 hours with constant video streaming on 50% display brightness, so the processor load was pushed at all times. Obviously, one's processor usage and screen brightness will determine the longevity of battery power. PROS: --------- * Very sturdy rear stand that is "soft" friction-based on a smooth swivel. It does not click into place at any position except when closed, when the magnet pops it back in place. * Facial recognition works very well when logging in. * Has proprietary magnetic power cable that can attach itself in 2 directions (see photos) depending on your angle needs. * It has the adaptability for a Microsoft keyboard and Pen (Sold Separately but I also have pictured). These come in handy when having to type rather than using the on-screen keyboard. * With Win11, it took around 15-20 minutes to get setup, including out-of-box updates. Setup was easy, and the new Win11 interface wasn't too bad to get used to. * Screen is touch-sensitive at a good threshold of screen pressure. * Speakers are stereo and hidden on the very upper right and left edges of the screen next to the metal casing. The sound is what should be expected from small speakers such as these. If you want better sound, get bluetooth headphones or bluetooth speaker. CONS: --------- * Not a lot of SSD on this machine at 128GB. If you have higher storage needs, you'll need a USB-C adapter or hub where you can connect your preferred storage medium. * There is no external audio port (3.5mm) for corded audio equipment. Everything must use Bluetooth. * There are no longer quick on/off options for features (brightness, bluetooth, display, hotspot, etc) when you click where the old Win10 Notifications area was located (to the right of the clock). * It does not come with a handful of features or international fonts already installed like wireless display (or wireless projector). It took a couple of tries, but I was able to finally get my Surface Pro X to appear wirelessly on my big-screen Samsung TV. Bluetooth must be turned on and you have to go into APPS - OPTIONAL FEATURES - ADD AN OPTIONAL FEATURE - and scroll through the list to find Wireless Display and Install that feature for it to work. Even after installed, I do not see a quick and easy way to access this feature like there was in Win10 - at least not yet. * Speed Test App (in the MS app store) was able to be installed, but did not work. This could be incompatibility to Win11 until an app update fixes this issue. I have the GO button, but it never connects to a server; however, if I go check the same speed test in a browser, it works fine. * I wish the row of numbers (above the letters) was available on the on-screen keyboard instead of having to hit the numbers button to bring up numbers. Numbers are used as much as letters - I'd like to see them on the screen at the same time or at least have the option to have that. OTHER OBSERVATIONS: ------------------------------------ * Half of the 8GB RAM is used for the system which only leaves 4GB memory remaining for other tasks. Obviously, you know what you are paying for on the front end, but 4GB of remaining memory is not a lot. Perhaps the RAM minimum for new Windows 11 should be 16GB. * There are only 3 hard buttons on the outside of the unit - Vol Up, Vol Down, & Power. 2 inputs only - 2 USB-C ports. It may be beneficial to purchase a USB-C hub/adapter for other peripherals if needed. * The tablet uses a Qualcomm Microsoft SQ1 processor for the 8GB version, and the SQ2 for 16GB version instead of Intel chips. I have the SQ1, and I didn't really have any issues as far as performance though I will say you can tell there's a lack of RAM at times when opening multiple apps at the same time (small latency issues). * This version of Win11 does not support "Remote Desktop" * There are a few nuances of Win11 to get used to, and where to find some items, so there will be a small learning curve going forward. If you maneuver around Win10 easily, Win11 should catch on for the most part. CONCLUSION: ============ After quite a bit of use, I have found that this tablet/laptop is best suited for basic needs, especially if using the 8GB RAM with SQ1 processor combo. It's definitely not made for gaming or full-on reporting where a hard keyboard might be needed for extensive typing. Even with the keyboard attachment, it could be a bit cumbersome to deal with a semi-flimsy keyboard. It performs tasks such as watching videos, writing emails, surfing the web, and video calls very well. With the 13" screen, you'll likely need to "keep it simple". Use your 20"+ monitor for Excel spreadsheets - leave this one to mostly entertainment items. Great for on-the-go people and for vacation entertainment needs. For it's purpose and audience, I'd recommend for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Ssd
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Svelt, Portable, and Feature Packed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Surface Pro Signature Keyboard with Surface Slim Pen 2 - Black Summary: Svelt, Portable, and Feature Packed Pros: * USB-C! Finally, USB-C ports (x2) allow this Surface to charge from an appropriately rated USB-C power supply and also provide expanded functionality via ports and accessories. * Screen. The vibrant screen and its size allow for a surprisingly comfortable user experience. I don't generally prefer to work on portables (laptops or tablets), but there are times where it is necessary (such as my new job requirements). This screen makes it comfortable to do so and has a higher resolution which is a plus for me. * Material/Feel. This unit, like all other Surfaces before it, is well made. I've owned older generations of this device (Intel-based) and have always loved them. * Sturdy Stand. Renown feature for this device is the "stand" or "kick-stand" that allows this unit to convert from a tablet into a laptop mobile computing-like experience. The stand is like its predecessors and seems sturdy and fit for the constant wear and tear. * Pen. Though it is an optional accessory (that I have), the pen is pretty danged cool. It is even more responsive and intuitive than predecessors and tucks away nicely into the keyboard (accessory). It is magnetic and can be placed on the side of the unit for keeping things together (though it isn't so strong that I would put store the Surface+Pen in this way. Cons: * Proprietary Cable. The Surface Pro X maintains the series' use of the proprietary power cable (which is also used for more than just power). I know it can be used for Microsoft and third-party docks, but sometimes it would be nicer to not need such a proprietary cable. Thankfully, it releases and attaches relatively easily. * MicroSD slot. It's missing one. I quite enjoyed the use of the easily expandible (though less performance) MicroSD cards. No more with this model. Thankfully, the hard drive itself (SSD) is upgradable/replaceable. Accessibility is just a matter of popping off the protective rear panel, unscrewing the SSD, and replace. But beyond that, I am not sure. Use: I use this device when I am on the go and need a full computing device. I thought being SOC (non-Intel) processor was going to be a problem. But so far, all of my essential apps work just fine with the exception of OpenVPN. I'm sure there is a workaround as it appears that OpenVPN had an ARM client at some point. Given that I intend to use this for work especially when remote, this does need resolving. Perk! Though this is definitely not a gaming machine, I am happy to say that this device can play World of Warcraft on it. This is neat because I don't play games as often as I like and WoW remains one of the few games that run on non-gaming hardware (with an experience penalty, of course). This is nice because if I want something to do in my hotel room, can't go out, and don't feel like watching TV or reading then at least I know I can always just kill some monsters. Frame rate with recommended video settings is about 45 FPS while zoomed into the character. 60 FPS when moving about the world. Of course, combat and things like high player density can change this number. But these are playable numbers I'm fine with considering the device in question.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It’s great to hear that Surface Pro X is working well for you. We hope you continue to enjoy using it. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I love this thing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. THE GOOD ~ Lightweight ~ Powerful ~ Easy to use ~ Easy set up ~ Good screen/image ~ Battery life ~ 2 USB-C connections ~ Front & Rear facing cameras THE BAD ~ Proprietary charger THE MEH (could go either way) ~ Not expandable ~ No card reader slot ~ Only USB-C connections ~ no LTE (on this one) ~ Windows 11 ~ No headphones jack OVERALL I've used iPads and various tablets for work over the years. As far as the other Windows tablets I've used, I didn't really care for any of them. But this thing . . . I love this thing. I like to doodle a lot. This comes with whiteboard, which allows you to draw and doodle with multiple different tools (pen, marker, etc). That was the first thing I had to play with. I have since added photoshop and illustrator. This is definitely powerful enough to run those without any issues so far. Besides being able to use this for artwork and drawing, this has a great screen for viewing movies and such. Videos are nice and crisp on the screen. I'll add the Kindle Reader app to it soon and make it even more useful. I didn't try to load any games on this as it's not supposed to be able to game and with only 256GB of space, I didn't want to take half the drive with World of Tanks. :) Despite claiming this is not expandable, there is a slot underneath where the 256GB M.2 2230 SSD sits. I imagine someone could easily grab a 512GB or larger m.2 drive and replace the SSD already in there. I have Office 365, so as soon as I logged on with my Windows account, it pulled those apps over, so I can write or work from this anywhere I choose to take it. Along with this tablet, I have the keyboard and pen, too. That combo makes this an extraordinarily powerful 2-in-1. The only thing I don't like about this tablet is the proprietary charger. So many manufacturers are going to USB-C for chargers and I think that's a good thing. From a consumer standpoint, some sort of USB-C or universal charger is a big win. It makes it harder on the companies to sell their add-on car chargers and such. Fortunately, if you're in a pinch, you CAN charge this via USB-C. Despite being able to do that, I'm not sure if it is a good idea. I'll stick with the proprietary charger until it dies or the dog eats it. The battery life on this thing is awesome. My work tablet needs to be charged almost daily. Even if I don't use it at all, the charge never seems to last more than a day or two when unplugged and asleep. I left this Surface Pro X unplugged and sitting for almost a week and still had most of my battery. Even doodling, surfing and watching YT videos didn't drain it much. I have a bunch of things that can go either way. None of them are deal breakers for me, but might be for others. While there isn't a headphones jack, this does have bluetooth, so you can still pair it with ear buds or something and use it quietly. The version I have doesn't have LTE, but other versions do. Make sure you get the LTE version if you plan on using this on the go. Would I recommend this? Absolutely. I think for students (or parents searching for students) and many business people, this is a great tool. Notes can be typed, filmed (with the rear-facing camera), recorded via voice recording app, or written directly on the tablet with a pen. Serious people who don't need a machine to game will find this a budget friendly, powerful workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Mircrosoft Surface Pro X -13" my new best friend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has become my work computer/tablet. I have an Apple desktop in my home office however, once I started using this computer, I became more and more enamored with it and since then, its my "go to" computer. I have all my office calendar/office appointments on it, I also LOVE the touch screen and now I cannot live without it! This computer holds its charge for at least 8 hours of work and it's light enough so I can carry it to any room in the house while I'm working. I liked it so much that I upgraded from a 10 inch screen to the 13 inch screen. The keyboard lights up and the brightness of the screen easily adjusts to the environment. Navigating from one screen to the next is lightning fast, absolutely no delay! I am considering purchasing another one as a gift for my son. Although he is an Apple fan; he will soon change his mind once he tries this Mircrosoft Surface tablet. Hands down...it is absolutely wonderful!

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 4 out of 5 stars

    Excellent Computer But OS Needs Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a previous model. So far very good. Although Windows 11 is much less than anticipated. I dont know why they thought moving the start menu to the center was a good idea. I've never been a fan of Apple, so why should Microsoft try to copy them? It was an easy fix to the settings to put it back to the left but still, they removed the tiles from the start menu, which I miss. Several apps and drivers don't work properly which is frustrating. I'm still working on fixes. But overall, I'm enjoying my new Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard, Ssd

    Rated 5 out of 5 stars

    Great Device! Apple has a serious Contender!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! Thus far the surface has been the one for me, if you are into light to moderate work i.e Microsoft office, web browsing, video streaming etc… this is the device for you. There is plenty of space (256gb) to maintain your important files the speakers sound amazing for what they are and the battery life is more than enough to get you through a days worth of work. I know some people are into photo and video editing but since I’m not I cannot speak to that aspect. Compared to my Surface laptop 2 which I had prior this is a bit heavier but still has that nice premium feel to it. It is very versatile with or without the keyboard and pen, although if you plan on using it as more than a tablet they are a must! (Great quality btw) The pen works extremely well and I love the shortcuts built in. It is really responsive and feels natural in the hand. I’ve only heard the fan kick in once which was when I was playing a video game on it. The device did get a bit warm at that time. I think if you’re a heavy gamer you would want to take that into consideration. I myself rarely play so it’s good enough for me. If I had to ding it somewhere it would be the reflectiveness of the screen in outdoor settings. While the screen does get bright it is still difficult to see what you’re doing at times. Overall, great product and device. Microsoft 11 works well and I really can’t complain. It just works. If Microsoft put an anti-reflective coating on the screen and offered the keyboard/pen as a bundle I think they would have a serious contender on their hands.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mike – It's wonderful to hear that Surface Pro X is a good fit for your needs. We hope you continue to enjoy using it. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Processor speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great tablet but Microsoft could have done better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft released the 1st Gen Surface Pro X in 2019. I was intrigued by the sleek new fanless design, sharp PixelSense display, always-on connectivity, Slim Pen, and battery life so I bought one. However, I found the device to be too cumbersome based on all the software incompatibility issues at the time. Fast forward a bit and we now have the 2021 model. I’m surprised that very little on the hardware has changed. In fact, it is the exact chip I previously had which is a bit disappointing when you consider the amazing power and efficiency Apple has accomplished with its M1 ARM processors recently. This new version basically denotes that it comes with Windows 11, as most of everything else remains unchanged. One change I would have expected is an upgrade to 5G but instead cellular functionality was removed from the base model entirely. Huh? With a mobile-class CPU and the LTE option, the Surface Pro X made a lot more sense for more people. Yes, they’ve knocked the price down a bit for this omission, but with so little changes the price should have come down naturally without making any concessions. Having mobile-like always-on cellular connectivity in such a compact package was a fair compromise to the app compatibility and performance issues you might encounter. To make matters worse, since the chip has not been updated for this year you are stuck with Wifi 5 when other premium tablets have moved on to Wifi 6. As far as the physical device itself, the Pro X is still sleek and certainly premium, but this same design has now been adopted by the Surface Pro 8 lineup which is a much more powerful tablet. The Surface Pro 8 also got a 120hz display option which is missing here. Despite these downsides we do now have Windows 11, which greatly improves but doesn’t completely solve the app compatibility problem. The Qualcomm designed Microsoft SQ1 System on a Chip (SoC) in this tablet is basically what you would find in an Android phone – just supercharged a bit. Applications that are built for the ARM64 architecture are going to perform at their best, while Intel-based applications (x86 or x86_64) will have to be emulated, which results in slower performance and chews more battery. For example, if you like to use Google Chrome as your default browser, you may be disappointed to know they do not currently offer a version of it compiled for ARM. Windows 11 will emulate it and for the most part it’ll look, feel, and behave just like Chrome but the pre-installed Microsoft Edge is going to outperform it every time because it is a native ARM app. Despite all that said, there’s still a lot that you CAN do with this machine. Apps that work great on mobile phones will work nicely here provided the developers have created a version for ARM. Minecraft works wonderfully on this device even though this isn’t a gaming machine. On the flip side, the Epic Games Store will not run at all. This is how life is with the Surface Pro X. You are completely reliant on the developers of your favorite apps to support the Windows on Arm platform. Microsoft has made some great advancements here such as making ARM applications and dev kits more accessible for developers, their own apps like Office and Teams compatible, and convincing heavy hitters such as Adobe to make their apps like Photoshop native. However, there’s always the risk the app you want to run can only be emulated and you may find it to feel sluggish or slow, or not run at all. At the time of this review you need to be on a Windows Insider Preview beta build to run Android apps (from the Amazon Appstore) and there are very few available, but I can verify it does work and will likely get better over time. Battery life will vary greatly depending on what you are doing. The Snapdragon is most efficient when running native ARM apps that are compiled for Windows. If you’re using Microsoft Edge and Office you will likely see very close to the advertised 15 hours. However, if you are using ANY 32-bit or 64-bit Intel apps the battery life will suffer as these applications have to be emulated. It’s great that you can charge it via USB-C and in fact I haven’t even removed the Surface charger out of the box. Pros Premium, Sleek 2-in-1 Major improvements with Windows 11 on ARM Windows Hello Completely Quiet (Fanless) USB-C and charging support 13” “PixelSense” display at 2880x1920 Resolution Upgradeable Storage (only supports M.2 2230 PCIe) Kickstand Very good Rear and Front Cameras Cons Not a super powerful device – two year old chip Need to purchase the keyboard and pen separately LTE card slot not available in this version No headphone jack No 120hz No Wifi 6 Overall – I still really like the Surface Pro X. It is a great tablet that works fine for anyone who wants something lightweight to use for notes, web browsing, streaming, reading, listening to music, etc. It doesn't have a fan, it doesn't get hot. However, now being two years old I don’t feel it is a great value considering the quirks you may encounter with the ARM architecture and the lack of LTE/5G. It’s too close in price to the Surface Pro 8, which is more powerful and now shares the same design. I still recommend it but can't help but feel that next years iteration is going to be the huge 2nd gen upgrade I was hoping for.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. The screen is nice and clear, great picture quality. Slim and light weight. My son already loves drawing on it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Product/ Great for different environments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have enjoyed using this computer. I was originally a little worried because it’s technically a tablet but it works very well as a laptop with the keyboard add on(a must have for functionality). For reference I am a grad student and work full time it’s working great so far. It looks just as pictured a perfect size to fit in a small tote bag. Pretty light weight as well and easy to travel with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I have it for almost 7 months now. For college and work purposes it’s excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my grandfather and he loves it. He is using it everywhere he goes and it makes sense to him. Sometimes keeping it simple is the best way. Pros - Ease of use, Battery Life, Simplicity Cons - Limited Ports, doesn't come with keyboard, doesn't come with case or anything to put it in.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for sharing and giving us your honest feedback. We hope your grandfather continues to enjoy using his new Surface Pro X. Erica, Microsoft Outreach Team Microsoft

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