Customer Ratings & Reviews
- Model:
- SWDVK-856808MQB-US
- SKU:
- 6530937
to a friend
Swan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App you need to download is always buffering not loading , system does not record all the time
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello GerardoS,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
- Cons mentioned:Customer support, Functionality
A setup and customer "support" nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of Swann's ability to communicate with potential buyers or their labyrinth-like morass called "support." I was under the impression that this ensemble offered a lot of functionality it apparently does not possess, including the ability to set zones of coverage within each camera; two-way voice communication; and the option of adjusting each camera for brightness, contrast, etc. Simply trying to decipher the "Model" number for any one unit is practically impossible, and the Swann website is less than helpful. My supposed model number is nowhere to be found (I did come within a digit or two, but with dozens to choose from, who knows if that is it?). The menus shown on the PDF manual apparently are not a part of my purchase, and trying to talk to a live human being at Swann is an exercise in frustration and futility. From moment one, the buyer is left confused over how to hook up & launch on a PC rather than a TV, and where to find menus illustrated in the manual but not on the actual interface. The hardware is good enough, but the lack of functionality is maddening, as is the intentional evasiveness of customer support. Not recommended for the home user looking for a system that is relatively easy to set up.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello TheProf,
We’re sorry to hear about your frustrating experience with our system and support. We understand how important clear communication and ease of use are when setting up a security system. The issues you’ve raised, such as setting coverage zones, two-way voice communication, and adjusting camera settings, vary by model, so we’d love to help clarify what your specific system is capable of. Please contact us at [email protected] with your model number, and we’ll work with you to get things sorted out.
We apologize for any confusion with the manual and website, and we are continuously working to improve our support experience for all users. We appreciate your honest feedback and will take it to heart as we move forward.
If you ever need assistance, visit our support page or contact us over the phone.
https://support.swann.com/hc/en-us
Thank you for your feedback!
LV - Swann Team
- Cons mentioned:Camera broken, Installer cost
Camera broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this brand new set at Best Buy. After installation of this Swann set 8 cameras, right away one is not working. My installer tested all other 7 and those are ok. The installer was kind to put an old camera in (one from my previous set) for temporary and it works well. Apparently that camera is broken/defected. I called Best Buy and was told that I need to have all cameras removed and put back in the box then Best Buy can send it back to Swann for replacement because It has 2 years of warranty. There’s no way for me to hire an installer to take them out after I paid him to install it. So I contacted Swann and requested to have that particular camera replaced. I would not recommend this product because it cost me money to pay the installer to come back the 2nd time and also time to contact Swann for replacement although the quality is good . I’m still waiting for Swann response.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Annie,
Thank you for your recent review and for bringing your concerns to our attention. Please note, Swann’s policy does not cover the costs of installation or uninstallation of cameras. We understand this might be an inconvenience, but unfortunately, we are unable to provide support in this area.
Regarding product warranties, Swann's cameras now come with a standard 2-year warranty. Additionally, you have the option to extend this warranty to 3 years through a subscription to our Secure+ plans if you wish to.
We would like to look into the issues you’ve mentioned. However, we do not have your contact information from your review. To ensure we can assist you effectively, please reach out to our support team directly. They will be able to provide you with the necessary support and help resolve any issues you might be experiencing. You can email our team at [email protected] or contact us over the phone.
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Easy setup, Night vision
Great system with high quality cameras.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent camera quality. Crisp, sharp video with very good night vision. The system has so many options, although the initial setup was easy enough by just using the default settings.
I would recommend this to a friendBrand response from Swann
Posted .Hello Lee44,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are happy to learn you find value in all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Clear images, Motion feature
Great System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older model Swann camera/dvd system. This unit far exceeds expectations. Clear, bright, more detailed real-time images day and night. Love the motion feature.
I would recommend this to a friendBrand response from Swann
Posted .Hello Cece,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Very Misleading!
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system to replace an older, outdated system. Some of the features are good. I’m really frustrated because the manual and the box says free online monitoring but now they are trying to charge me $10 a month now. Very misleading!! Impossible to talk to a real person. NEVER AGAIN!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi Keith. I think you may be confused, there are no compulsory monthly fees to use any Swann product. You can absolutely use this DVR system fully & without any fees whatsoever, for the life of the product. Swann do offer an optional subscription service called Secure+ for those customers that want it. The Secure+ service offers extra benefits such as extended warranty, product insurance and more. You can learn more here: https://us.swann.com/secure-plans/ Again, the Secure+ service is completely OPTIONAL. If you don't want it you simply say No when asked in the app setup process, or cancel any existing plan that you may have added by mistake.. -SD, Swann Team
