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Customer Ratings & Reviews

Customer reviews

Rating 2.3 out of 5 stars with 3 reviews

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33%
would recommend
to a friend

Customers are saying

Customers praise the 50.1-Pint Portable Dehumidifier for its effectiveness in removing moisture from the air. However, some customers find the noise level to be disruptive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Uncooperative manufacturer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product, horrible app. Sure - it shows you if it’s full, but only if you’re in the app, but it sends NO kind of notifications. It’s extremely loud, even in low fan setting. Asian manufacturer so instructions are disjointed and unclear. Operational functions (buttons) are unclear. THE WORSE THING:…. This thing just up and died after little more than a month. TCL support is the worst!! You can give them all the info possible, but they don’t pay attention, repeat asking for info you’ve already given, and STILL - it takes 3 - 7 days for EACH individual response. SUGGEST: avoid buying TCL just for the fact of the string possibility you’ll run into problems and then have to deal with incompetent or uncooperative support. They intentionally make the support & warranty process difficult. If you didn’t avoid this manufacturer and got stuck with their lemon - don’t even bother contacting them. Just FIRST start off by contacting your local Better Business Bureau and/or you state’s attorney general’s office, because that’s where you’ll end up going to anyway. That’s what we’ve had to do.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    does a great job of taking out the humidity.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has a little noise but it does not matter because of the great jog it does of taking out the water is amazing. That is why I would buy this again and recommend it to all.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    I CAN'T HEAR MYSELF THINK!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is sooooo loud!! Empty or full it is so loud. Fills up quickly too. So annoying when you're trying to sleep or think.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Shel,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This majority of our customers typically report a great experience with this dehumidifier. With this said, we would be more than happy to look into this for you to ensure that your unit is working properly. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

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