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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 183 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, describing it as gorgeous, crystal clear, and easy on the eyes. They appreciate the ultra-matte screen for reducing glare and the flush wall mount for its sleek and space-saving design. While some found the installation process challenging, many agree that the TV offers great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 183 reviews
  • Pros mentioned:
    Flush wall mount, Picture quality
    Cons mentioned:
    Difficult installation

    Rated 5 out of 5 stars

    Very elegant addition to my living room.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start with saying that if you are looking for a frame TV - this is it. At half price of Samsung, it is flat,white (Samsung is black), and does not have that external box you need to hide (Samsung). I compared the picture in the store and did not see the difference. Some people complained about its speakers not being loud enough. I was prepared to buy a soundbar, but, after trying it, I decided against it. Speakers are, in my opinion, very nice and provide plenty of volume. The TV is flat. No - FLAT. It is hugging the wall, just like a painting would. Now, for the little things: 1. The power cord provided with the unit is garbage. Amazon sells short white low profile cable for $6. I strongly recommend buying it and ditching the cord that came with the TV. 2. You will need to install recessed outlet behind the TV. It was a 30 minute job for me, but for someone not comfortable with doing electrical work it might take longer. I'd say - get it done, rather than run the power cable below the TV, covering it, etc... It just looks sloppy. 3. My only real complaint about this TV is the 2 piece mount.makes the installation a bit of a pain. Why TCL didn't come up with a one piece - it a mistery to me. You will need a good 5 - 6ft level or a laser level. Outside of these little things, the TV is fantastic.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Luba,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Amazing TV especially for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was elated when I set this TV up, she hates the look of traditional flat screens. The included frame is decent (we plan to add an actual wood frame down the road) and the wall mount was easy to setup. The included template made it a breeze. The picture quality is great and the mat screen prevents most glare from the window that was very noticeable on the last TV. Sound is good for a TV, I always use soundbars or home theaters so that doesn’t effect my buying decision. If you aren’t these are middle of the road, you have to turn it up quite a bit maybe high 20s low 30s for dialogue to be easily heard. Nothing to say negatively about it. Setup was easy, it’s got all the usual smart TV abilities and came in at half the price of Samsung’s frame TV, and while I adore Samsung and have their TVs and appliances throughout my house, the TCL took its place in this instance. Picture quality, is on par if not a hair better,

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Enzofrost2021,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Love my Choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased TCL’s 65" NXT Frame TV for my bedroom. It’s almost too nice to put in a bedroom. The picture quality is super clear and colors look good. I thought the matt screen would affect the picture, but it doesn't. As a gamer, I love how smooth and responsive it is. The built-in inputs really keep things neat without extra boxes and cables. The AI Art feature is cool too, you can actually create artwork that matches your room. Plus, it’s cheaper than the Samsung Frame, which is a bonus. I’m now questioning why I didn’t put it in another room so more people can see it. Maybe I’ll buy another. Overall, I really like it. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    My New Centerpiece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL NXTFRAME has been the perfect purchase for my living room. No matter if I’m watching the news or sports the picture is crisp and the colors are vibrant. I have not attached a gaming console to it yet, but the sound quality with my Bose surround system fills the entire house with quality sound. The price was more than fair at $800 for a 65” frame TV.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    More than Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved in a new apartment and wanted to have a new TV. I went to the nearby BBY store saw this TCL Nxtframe TV. Amazing design and the picture looks great. The art gallery has rich collection of artworks. I really like it and I've been watching it for a week. Totally worth the bucks! It's a great TV and I love TCL's ideas of this type of TV.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JustinZ,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Flush wall mount, Ultra matte screen

    Rated 5 out of 5 stars

    TCL NXTFrame

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good Black Friday deal! Tv sits flush to the wall. I’d recommend running the cables through the wall for the best look! So far I am very satisfied! Picture looks good, sound is good enough. A huge upgrade from my plasma tv I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Absolutely thrilled with my TCL NXTFRAME TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Absolutely thrilled with my TCL NXTFRAME TV! Moving into my new place, I wanted something modern and impactful for my bedroom, and this TV exceeded every expectation. The NXTFRAME design fits right against the wall for a sleek, space-saving look that’s both stylish and functional. The picture quality is stunning — crystal-clear, vibrant colors make every scene pop, bringing a true theater experience into my home and navigating the smart features has been super intuitive. Highly recommend to anyone looking for an easy-to-use, gorgeous, and ultra-modern TV!"

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AWash,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Stunning Picture and Versatile Features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased the TCL 65" NXTFRAME 4K QLED TV, and it has been a fantastic addition to our home. Although we have owned multiple smart TVs, this is our first Google TV and our first TCL. Initially, we were concerned about the mounting process, but it turned out to be incredibly easy to install. The setup was straightforward, and the picture quality is simply stunning! One of the main reasons we chose the NXTFRAME was its Art Mode feature. With a photographer in the house, we are always printing photos from our trips. This TV allows us to upload and display all our photos, making it a beautiful digital gallery that we can enjoy every day. We also watch a lot of sports and use the TV for gaming, so having a great picture and smooth motion handling was essential. This TV excels in this area, providing vibrant colors and keeping up with fast-paced action without any issues. Additionally, our living room has a lot of windows and the TV delivers lifelike colors, and the LED backlight ensures excellent viewing in any lighting condition. Lastly, the ultra-slim design and included flush wall mount make it a stylish addition to our living space, blending seamlessly with our home decor. Overall, the TCL 65" NXTFRAME 4K QLED TV has exceeded our expectations in every way, from its stunning picture quality to its versatile features. We highly recommend it to anyone looking for a high-quality, feature-rich TV.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Tara,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Ultra matte screen

    Rated 5 out of 5 stars

    Great alternative to Samsung’s Frane TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck!! Solid picture and audio. Paintings look very realistic due to the TV’s matte screen. Overall very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m absolutely impressed with the TCL 65” Frame TV! The picture quality is stunning—crisp 4K resolution, vibrant colors, and deep blacks that make movies and games look incredible. The slim frame design gives it a sleek, modern look, and when in Art Mode, it genuinely looks like a piece of artwork on the wall. It blends beautifully into my living room. Setup was quick and easy, and the smart TV features work seamlessly with all my streaming apps. I love the voice control and the customizable art gallery, which adds a touch of elegance when the TV isn’t in use. For the price, this TV offers premium design and performance. I highly recommend it to anyone looking for style and substance. TCL knocked it out of the park with this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 would recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing, we get so many compliments on the image quality of the art! I love the Freeplay TV channels that come with it, too, and it overall just looks so beautiful on our wall. I would highly recommend this model, and haven’t had any of the issues I saw in YT reviews about loss of image quality in the blacks. Getting it mounted by Best Buy has made it look like a seamless piece of art on our walls! Oh and this TV comes with free art, from Van Gogh and Matisse to AI imaging tools.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi GenevieveS,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ultra matte screen

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the NXTFrame Tv to replace my TCL 5 series in my dinning room area. I can tell you it a major difference. The biggest thing is the matte anti glare screen, it helps so much with the lights from the kitchen and the sliding glass window. The clooest part it the AI art in my opinion, played with it for a while. Aesthetically speaking in the TV is super thin and coming with that no gap warm my pinky can’t even fit behind it. Overall, I can say its the nicest lifestyle TVs I’ve ever seen. And just perfect for me! 

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV on a great sale!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good TV was on a great Black Friday sale! Picture quality is good, I love the matte finish, it keeps the reflections down which is great. Mounting it on the wall was a chore…you need a magnifying glass for the mounting instructions and they weren’t clear at all…best to also run the cords through the wall and behind the tv. TV doesn’t come with stand ONLY wall mounts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very very pleased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero complaints. Great picture, the art is so fun, and the uber slim wall mount is LEGIT! Nothing complicated about mounting. Took my time and could not be happier :) I ran 4 hdmi cables thru the wall so adding other equipment is no issue. My family takes turns picking the art each day and bluetoothing music to our added soundbar for a lovely morning. Movies are crisp. Sports are fast with the zippy refresh rate. Time after time, guests are impressed with how low profile the TV is! Really cant say enough about it. Oh wait, the price point is the best! Thank you TCL for having such a great offering with the NXTFRAME. Very very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning. The picture is so sharp it's almost unreal. The artwork option is gorgeous, you feel like you can touch the brush lines. I LOVE that there's no glare. Sound is clear and loud. I could not ask for more.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Emily, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, Sara TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great valie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted to our living room pretty and this tv has delivered on several levels - good picture quality, decent sound, easy google interface, easy controls for kids etc

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and great picture! Install on the wall was fairly straightforward. Just take your time and have another person to help. Laser level helped! The speakers are what they are. A soundbar will be needed.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Work of art

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV for my husband to replace an old big clunky tv. Much to my surprise, it is a work of art in comparison. The geek squad was amazing for set up as always!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price! Love that it came with the bezel and mounting hardware making set up super easy. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV every aspect. The picture is great and when it’s in art mode, it looks great. Only thing I have to do is hide my wires.

    I would recommend this to a friend
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