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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 138 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 65" Class QM8-Series 4K UHD HDR QD-Mini LED Smart Google TV for its exceptional picture quality, brightness, and HDR capabilities. They appreciate the accurate colors, deep blacks, and wide range of colors produced by the QD-Mini LED technology. Additionally, customers find the Google TV platform easy to use and comprehensive, offering a wide variety of choices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 138 reviews
  • Pros mentioned:
    Black levels, Brightness, Picture quality

    Rated 5 out of 5 stars

    TCL narrowed the gap with Sony, LG, and Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in search of a 65 inch TV right around the $1,000 price point(with wiggle room) for my living room. Living room has windows and gets bright during the day, but I have shades I can always lower. I spent a lot of time heavily researching TV’s from various brands, various retailers, and went to several stores to see these TV’s in person and compare. I’m big on picture quality, so it was important to me to get the best bang for my buck. I considered Sony, LG, Samsung, TCL, and Hisense TV’s. I have an LG G3 in my basement and prefer OLED picture quality, but budget was making that a challenge for a 65 inch TV. After comparing in store and several Youtube video comparisons, I opted to try out the 65 inch TCL QM851G because the blacks looked nearly OLED like with excellent contrast and colors. I don’t know what the quality of TCL is as this is my first TCL TV, so I did add the 5 year Best Buy protection plan since the TV only comes with a 1 year manufacturers warranty. Ordering/Pickup: Best Buy was great. I ordered online pickup and it was ready for pickup in less than an hour. Went inside and showed my receipt and they had two employees load the TV up for me. Setup: Unboxing the tv, putting the stand on, and placing the TV was all very smooth and easy. Turn the TV on, connect to wifi, log into your Google account, firmware update installed, and several apps I use were already on the home screen ready for me to use. Linked to my phone and iPad very easily. TV OS: The QM851G has Google as the operating system. Very easy to navigate and I haven’t experienced any lags to this point. Nice and fast. Quick to learn. Picture Quality: Picture quality out of the box is excellent. Very bright and vibrant colors that really pop. Probably the brightest TV I’ve ever seen. Blacks are almost OLED like with no black crushing which was a concern of mine prior to purchasing. The black bars while watching movies are actually black and not grey like a lot of other non-OLED TV’s. Stunning contrast that will have you thinking you may be watching an OLED TV. Motion settings needed to get tweaked for fast moving scenes, but once you dial in the picture settings, this TV’s picture really stands out! TCL has really made strides in catching up to Sony for motion processing and they’ve narrowed the gap. Bright room: The brightness of this TV really aids in a bright room setting. Reflections are minimal and really only show on the black bars surrounding the TV when it’s very sunny out. Even dark movies during the day were fine for me to watch. Dark room: You’ll probably want to turn the brightness down in a dark room setting, but this TV is stunning. I’ve seen some details in dark movies I’ve never seen before when watching the same movie in the past. Very happy with the dark room performance of the TCL. I’ve included pictures of both settings for you to see how the TV looks with various content. Sound quality: This TV has impressive sound. TV speakers are always a major step down from a soundbar or sound system, and I think this TV would benefit from at least having a soundbar. But the sound quality is very impressive for a TV. The best I’ve heard from TV speakers. Decent bass and tremble. Depth to the sounds. I tried a Dolby Atmos test video and even though I don’t have surround speakers, when the volume is up around 65-70, I could get some surround sound effects from the speakers. Soundbar or sound system is best if you’re seeking that cinematic experience. If not, the TV speakers will be more than enough for you, so it saves you money from purchasing a sound system. I’ve had this TV for almost a full week now and I’ve watched several of my go-to movies to compare with my LG G3 OLED in the basement and I’m seriously impressed. Batman vs Superman and The Batman are two dark movie tests that passed with flying colors. The Avenger movies and the Rings of Power series all looked amazing on this TV. I don’t feel the need to go in the basement to watch on my OLED TV like I previously felt with having this TV available and now allows me to decide where to watch based on the room atmosphere I prefer. Now for the negatives/con’s that I ran into. Upscaling of low-quality content is not always the best. I watched the first X-Men movie which was made in 2000 and the picture quality seemed rather soft and fuzzy. I pulled up the same movie on my OLED and it looked significantly better. The TV has randomly shut off in the middle of playing a movie twice over the last week and I ran into one instance I couldn’t get content to play for me. I could browse apps an select a movie, but the initial ad screen would pop up and never play no matter what I did. Unplugging the TV and plugging back in resolved this issue and it hasn’t happened since. I’m curious how sports will look when the NFL season starts. The broadcast quality of regular TV isn’t very good, so it will be interesting to see how the TCL handles live TV broadcasts. The YouTube videos I watched of games looked decent, but YouTube quality can sometimes be lacking of live content. I’m not a gamer, so I cannot speak to gaming, but based on my reading, this was a highly recommended TV for gamers. Overall thoughts: I’m blown away by the quality of TV you get at this price point. If you want an OLED TV at the same size, you’re paying nearly double for it. The QM851G is the flagship TV for TCL and it’s a great TV. Very bright, deep blacks, awesome contrast, and the picture just pops off the TV. If you want a TV very close in quality and in some aspects, even surpassing Sony, LG, and Samsung, this would be the TV to look at. Looking at price points and TV sizes, you’ll save a lot of money going with TCL. I highly recommend this TV.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WilliamR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    TLC 65”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, super bright, and easy remote to use. Comes with all your viewing apps you’ll need. Automatically detects movie features to give you the best sound and picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness

    Rated 5 out of 5 stars

    Definitely better than the 2023 QM8!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing - I enjoyed the 2023 TCL QM8 but noticed black crushing despite the latest firmware update helping somewhat so after watching some early reviews, got the 2024 TCL QM8 and moved the older one into the play room. THIS is an amazing improvement in all counts especially the shadow details - black crushing is gone! Although dark scenes on my Sony A95K OLED still has more shadow detail, this QM8 is way brighter than any TV I've ever seen for watching sports and Netflix. It also comes with a backlight remote like last year. I LOVE IT! Highly recommended.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HiDef4Me,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really satisfied with this tv. Had an old dLP tv and this is sooo much better, the settings are simple and easy to use . Also the sound quality works really well for us, good clarity of sound, and no complaints at all

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HowardJ,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Black levels, Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good quality TV. Didnt have OLED blacks. I could still see very light gray spots. But its almost OLED like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love TCL OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is amazing. Our lamps and window glare do not show up on the screen as it did on our last tv. For the price....this is an amazing tv. The picture is so bright and vibrant. I bought a lesser TCL but the picture was not good, I returned it for this one and I am SO impressed. Our sound system even sounds better with this tv. So excited we chose this TV over a name brand.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and at affordable price. Delivery was excellent and no problems since owning it. I’m very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    TCL TV is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent deal on a great TV. Shipping was fast free and fast!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DavidD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great and magnificent picture. Got it up and running in minutes. Very pleased with Google platform. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best picture EVER!!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv picture I’ve ever seen for the price. Would definitely recommend it to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 1 out of 5 stars

    Messed up after six weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this TV for six weeks now and have been really pleased with the overall brightness and picture quality. It has now developed a thin line completely across the screen and I’m finding warranty service. Very questionable. Best Buy or geek squad cannot service this unit at all and TCL warranty service is cumbersome and nonresponsive.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JerryM,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness

    Rated 3 out of 5 stars

    Decent TV But...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. We bought the TV on sale. But the video quality is so bad when watching YouTube and some other streaming apps that our 10 year old Samsung looks much better than this new TV we bought in 2024 summer. The User Interface also lags. The only thing I like about this TV is Apple Airplay integration and its brightness. Buy at your own risk. We would prefer to go back to Samsung if we could.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ShaazMehdi,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Happy TCL customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture. Very happy with the performance of this television. Very easy setup. Used in connection with an TV box. Dolby Vision content looks amazing. Used in tandem with a TCL soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Gamer’s Dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My god! Hands down the best 65” for the price!! A++

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AndrewD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Bright & Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is bright. Software is quick. Picture is great. Only thing that doesn’t work is AirPlay from my iPhone. Maybe because it’s a google tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent picture quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. Excellent picture quality. Easy set up,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, definitely comparable to the Sony Bravia for clarity at a fraction of the cost. Highly recommend this TV for what you get.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Brightness, Picture quality
    Cons mentioned:
    Motion handling

    Rated 5 out of 5 stars

    Great TV for a Great Price! But a few compromises

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brightness on this is absolutely incredible! After getting the picture dialed in (Use Movie preset when calibrating) and setting up 1917 in 4k Blu Ray as a tester for the new panel I was absolutely blown away! It was honestly so bright in some high contrast scenes that it nearly hurt my eyes. Color accuracy is also very good on this TV. Blooming is truly non noticeable unless you're really looking forward and this honestly has OLED black levels. This also has some of the best TV speakers I've ever heard and they actually do a good job with Dolby Atmos, they are however still not good enough to replace a proper surround setup or soundbar though. Now a TV with picture quality this good along with actually decent sound quality does come with some compromises and that is in motion handling. This unit definitely struggles with handling motion especially in live sports and fast panning shots. If you want it to be smooth you'll get lots of distortion around players helmets and a football flying through the air, but if you turn off all motion handling then its a bit of a juddery mess. Firmware updates over the paast few months have definitely improved its motion handling so kudos to TCL for still working on improving this set. I've personally found the best motion settings are Clearmotion on, Motion Blur 10, Reduce Judder 0. You then get a fairly smooth experience with minimal quality loss. Overall though this is a fantastic TV especially for the price, it has great build quality, great sound, great smart TV OS, and most importantly a great price!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Spfii,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness, Picture quality
    Cons mentioned:
    Motion handling

    Rated 4 out of 5 stars

    Incredible TV depending on your use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV depending on your primary use. For games, it's incredible. Very low latency, picture and colors are fantastic, and two HDMI 2.1 ports (neither set aside for eARC) makes this a winner. For movies it is quite good, aside from it's handling of motion. I came from a Sony X90J, so the change was drastic. While that TV (and most Sony TVs) handled motion very, very well, the colors and brightness were lacking. This TV excels as both. Fair warning, if you are watching something at full brightness and there are flashes from a camera or similar, it will make you see spots, it's that bright. As with the motion handling in movies, it is also not great with sports. I got this TV in time for the Stanley Cup finals, and it wasn't the best. Watchable for sure, but I wouldn't buy this TV if your primary use will be watching fast sports that are broadcast at a lower resolution. The settings can be adjusted so it is a little better from the default settings, but it is still not fantastic. The TV's speakers are actually quite good, but I did not use them for that long prior to hooking up my soundbar. In the short time I did use them, I found them to be the best TV speakers I have ever come across. Overall I really do like this TV, but my use is about 60% games, 25% movies, and 15% sports. If future firmware updates improve the motion handling, this TV would be 5 out of 5 and an easy recommendation.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Chris11882,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 65" TCL QM851G after doing some extensive research. I'm totally happy with the picture and the Google operating system. I'm 54 and this is the best TBI I've ever had. I'm a TV Junkie and watching movies on this and sports in the comfort of my own home is a real treat. It's extremely bright and no matter what setting you put the picture on you will have to turn it down cuz it will hurt your eyes. I love the back lit remote and I got it for 900 bucks at Christmas and yes I would buy this again.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BradleyB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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