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Customer Ratings & Reviews

Your price for this item is $3,249.00

Customer reviews

Rating 3 out of 5 stars with 22 reviews

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Rating by feature

  • Performance

    Rating 3.1 out of 5 stars

  • Cook Settings

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

41%would recommend to a friend

Customers are saying

Customers are negative about the sound quality of the Professional Series 1.6 Cu. Ft. Convection Built-In Speed Microwave. Many describe the sounds made by the microwave, particularly the chimes and start/stop noises, as excessively loud and unpleasant. The audio quality of the sounds is also frequently criticized. There are no positive customer comments about features mentioned in the provided data.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Perfect for the hard of hearing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Thermador Speed Oven was purchased as part of a complete Thermador kitchen suite and installed early 2022. It looks beautiful and performs great with many fabulous utilization options. It is a complex workhorse with many impressive features...of which just one of the features is a MICROWAVE. Therein lies the problem. As a microwave we absolutely hate it. It is the most annoying appliance I have ever owned. The incessant sounds it makes either starting it up or at completion are piercing and drive me absolutely crazy. If you don't open the door when the cooking function is complete it continues to beep. Imagine trying to host family and friends with this hideous alarm beeping throughout meal preparation. But perhaps more frustrating is the user interface. My first microwave in the 80's was easier to use to warm up a cup of coffee than this $3,000 monster. It takes multiple steps and seconds just to turn it on using the "quick" 30 second feature. Want to soften a tablespoon of butter for 10 seconds? Forget it. It took me 21 seconds to just program the setting! I totally get why Thermador gives you this product for free when you purchase a complete kitchen because if I had paid for it, it would have been returned.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello DrewS, thank you for your review. We value your feedback and it will be forwarded to our product team. If you have any questions pertaining to service, please contact our customer service team at 800-735-4328 for real-time assistance. thermador

  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Built in microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave ordered as a part of whole kitchen but the build quality is alright i have had better countertop microwave combi units than this one.once you turn on the chime is played on a speaker that was manufactured in 1990 and once thd food start moving inside it makes a noice like a old car fan belts stay away guys even the clock dont display time when off.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello SatbirR, thank you for your review of model MC30WP. We are sorry to hear this has been your experience. At Thermador, we are committed to continually improving our products and services, and your feedback is invaluable to this process. Your comments will be shared with the appropriate teams for additional consideration. Please feel free to reach out to our Customer Care team at 800-735-4328 with any service needs. Thank you for choosing Thermador. thermador

  • Rated 3 out of 5 stars

    Stellar microwave hampered by a mediocre interface

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave could be the greatest microwave I’ve owned, if not for the terrible start up and stop noises it makes. We got it as a package and didn’t read the reviews. Took 4 months to get. My guess is that no one buys this microwave as a stand-alone product, but because they own other thermador appliances and want a matching set. If thermador would provide a fix to the ridiculous sounds, allow the microwave to remain in standby mode so it can get to cooking quicker (it takes 7 steps to turn it on for 1 minute), and just provide a few quick function buttons it could be so great.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hi Mike, Thank you for sharing your feedback on your Thermador Microwave. We are sorry to hear of your disappointment. We will forward this information to our product team. Your input is invaluable and we appreciate you reaching out. thermador

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The start and stop noises is the MOST OBNOXIOUS thing about this Thermador microwave - Amazing with all the negative reviews received re the obnoxious sound for this MC30WP microwave- Thermador Still manufactures this and has not rectified the customer complaints- never buy Thermador appliances.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello CustRDS, thank you for sharing your review. We sincerely apologize for your experience with your Thermador microwave. Your insights are invaluable to us and will be communicated to our product team as we strive for continuous improvement. If you have any questions or require assistance, please feel free to reach out to our customer care team at 1-800-735-4328 or [email protected]. Thank you for choosing Thermador. thermador

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! It's so convenient to have all the features of a wall oven in the size of a microwave. We highly recommend this version so you have the turn dial controls for all the different settings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mrs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used the oven settings for cooking.. I ised the microwave for simple reheating. Broke inless than 2 years. Its a great thing to purchased a extended warranty, especially when buying an expensive item such as this Especially with the poor quality with today products

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello Valerie, thank you for your review and we're sorry to hear of your disappointment with your appliance. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328. thermador

  • Rated 1 out of 5 stars

    Terrible appliance and delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance came the digital interface failed within 48 hours. Appliance statred to arc. Replaement not due for three weekd. Very very disappointed in the appliance. The interface is also terrible.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello Tugg, thank you for sharing your review. We are truly sorry to hear about your experience with your Thermador built-in speed microwave. This does not reflect the high standards we strive to deliver, and we apologize for any disappointment. Please feel free to reach out to our customer care team at 1-800-735-4328 or [email protected] for further assistance. Thank you for your valuable feedback. thermador

  • Rated 5 out of 5 stars

    great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced microwave with the speed oven. The added versatility is definitely an upgrade. Also found the oven has a much more substantial feel when cross-shopping with microwave drawers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it looks sleek on the wall and works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek but not smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speed owen/microwave is not wifi enabled. It took exactly 12 months from purchased date to delivery date.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent speed oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed oven Thermador products recommended buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, speed oven has so many amazing cool settings to make stuff taste way better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful oven works great. Love the size of the unit fits perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite pleased.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this oven as "Open Box," and found it to be properly re-boxed and undamaged. The clerk who retrieved it was helpful and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks & Performs Beautifully!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this speed oven. It is 100% better than my older Dacor- Lots of options, fast and it's eye candy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermidorian Microwave

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love the way it is built. Would definitely buy again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Noisy LEMON

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to all the annoying noises (Thermador advertisement every time you start it up), ours has broken down multiple times in 18 months. It's in the warranty period, but service always takes at least a week, and then potentially more time while waiting for parts. Last week, the repair tech was here for the 2nd time in 2 weeks getting the conventional oven function to work. When he left, after declaring it fixed, the microwave function no longer worked. Now we're waiting for parts and more service with no functioning microwave. It broke for the first time 6 months into its life. Thermador won't replace it, despite it clearly being defective, and it's going off warranty soon. The repairs, in addition to taking weeks, are very costly too. I've had other appliances break down early in their life (LG, Breville) and those companies have honored their warranties by replacing those defective appliances. I would have more respect for Thermador and less frustration if they would do the same.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello MarkS, thank you for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-735-4328. thermador

  • Rated 2 out of 5 stars

    Oven died after 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others, I find the steps needed to set microwave cooking time annoying long but I've just dealt with it the past 3 years. However I started noticing a weird smell when I used the convection oven a few weeks ago. It then abruptly stopped heating. Had it diagnosed today and main board is fried - $600 to repair. After just 3 years of operating. Our old oven worked for over 30 years!! No acceptable for the price paid for THermador

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello RichardR, thank you for sharing your review. We sincerely apologize for your experience and value your satisfaction. For further assistance, please feel free to reach out to our customer care team at 1-800-735-4328 or [email protected]. We appreciate your feedback and look forward to addressing any concerns you may have. thermador

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Worst Appliance Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star is too many. Every time I use this microwave a little piece of me dies. There are dials, buttons, and a touch screen and you can't do even the simplest thing without using all of them. The sounds (chimes) it makes are incredibly obnoxious and never ending. I put tape over the speaker to try and muffle them, but still bad. My goal is to one day take this thing outside and beat it with a baseball bat. If you can't tell - I don't like it.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello DavidB, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you. thermador

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Terrible microwave/oven, but hey--it looks great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave/oven combination looks great. That is where the compliments end. First, it plays (via a very poor quality speaker), these long, loud, obnoxious sounds when you turn on the microwave (yes, you have to turn on the microwave each and ever time) to use and (repeatedly) when it is done. Second, if you want to microwave something for 45seconds, it takes 8 button presses, finger swipes, and nob turns to get the microwave started. It is a terrible user interface and an even worse user experience by anyone's measure. I wish we had bought a different brand of appliances. I'm very disappointed and you will be too.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello Randy, We are sorry to hear that you are disappointed with this model. As a result of your feedback, we are able to identify areas in which our products can be improved. Your comments will be forwarded to our product design team for review. You may contact our Customer Support team at 1-800-735-4328 if you have any service-related questions or need assistance. Thank you. thermador

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